Ourisman Ford of Manassas

DO NOT PURCHASE FROM THIS DEALERSHIP!!! This dealership is apparently could care less about the customer and is underhanded. I almost bought a car from them BUT they sold the vehicle out from under me AFT is apparently could care less about the customer and is underhanded. I almost bought a car from them BUT they sold the vehicle out from under me AFTER I made an appointment to purchase the vehicle. I called the salesperson, Deryk Bomar, while I was heading to the lot to relay what time I would be there to purchase the car. When I arrived, at the time I said I would, he told me he just sold the car. He knew I was driving from a distance away and didn't have the decency to call me. The manager on duty was apathetic and unhelpful. I wrote the General Manager, Mike Nikolich, to relay the situation to him - he never bothered to respond. They clearly have a reputation for being underhanded. I wish I would have read the reviews before wasting my time dealing with them. If you deal with them, "buyer beware." More

I came to the dealer looking for an import SUV, Steve service and knowledge of the vehicles was great, that help me to decide for the 2009 Nissan Murano, and the finance department did a great job gettin service and knowledge of the vehicles was great, that help me to decide for the 2009 Nissan Murano, and the finance department did a great job getting the vehicle with monthly payment that I was looking, they told me everything on front. I'll recommend Steve and. More

After this dealership sells an illegal truck, they want nothing to do with you, and are very rude arguing with the customer each and every time you call. After returning my rental car, Mike Elgaen thr nothing to do with you, and are very rude arguing with the customer each and every time you call. After returning my rental car, Mike Elgaen throws my down payment check across the counter and onto the floor and tells me to get out of there. I wouldn't recommend this dealership to even my worst enemy. More

Ignition coils went bad in my wife's Ford Explorer while I was on travel. She called to make appointment Friday afternoon and was told first chance to check it out was Monday. For some unexplained r while I was on travel. She called to make appointment Friday afternoon and was told first chance to check it out was Monday. For some unexplained reason, they were unable to give an estimate until 4pm Monday and job would not be complete until 4pm Tuesday. Was it a big job? No, the ignition coils are on the top of the engine very accessible and are removed with 4 screws each. Computer gives exact trouble code so diagnostics is straight forward. Eight spark plugs and wires needed changing. This is the most basic service. Cost was $1,500 of which $700 was for labor. This was a complete ripoff. Eight screws out, eight screws in, 8 spark plugs out, and eight spark plugs in. If it took two hours, they would have been really milking it and that is $350 per hour. DON'T GO TO BATTLEFIELD FORD FOR SERVICE!!! More

Ordered a vehicle from this dealership and when I went to pick it up about two months later, the atmosphere was so negative in the showroom and the manager was so unprofessional and rude we end up not buying pick it up about two months later, the atmosphere was so negative in the showroom and the manager was so unprofessional and rude we end up not buying from them.Do yourself a favor and go to Ted Britt Ford in Fairfax. They treat you a lot better and I end up getting a better deal. More

My family has owned a series of car dealerships for many years and has since then retired. I have been around cars my entire life, and would consider myself and expert on the process. This dealership says t years and has since then retired. I have been around cars my entire life, and would consider myself and expert on the process. This dealership says they are the best price on vehicles because they are lower, but then are not willing to negotiate a price. CarMax is up front and states that the price is no-haggle as so people searching are aware of this. This dealership would not budge at all. The price of there car was fair, I will give them that, but NO-ONE will go in and say ok I will pay what you are asking, selling cars does not work that way. I was not even financing the car through them, I had no trade in, it simply was what is the price and my bank will send the funds. What dealership does not take $1200 off a car price for an all cash offer that day? They were rude and acted like I was unintelligent about the car industry and probably because I am under 25, not a serious buyer. I also asked for someone else's help when my dealer was not there, and after saying he would get back to me, never did. I thought about trading my car in, but was not offered enough money so decided not to, but when asked about things, I was asked for all the information provided again because he lost the paperwork on the original trade in amount and had to redo it. I would not send my worst enemy to deal with these people. More

HORRIBLE service! I do NOT recommend to anyone!!! They are unhelpful, lazy, rude, and expect to get a sale by sitting at a desk. Completely HORRIBLE and very rude. are unhelpful, lazy, rude, and expect to get a sale by sitting at a desk. Completely HORRIBLE and very rude. More

I do NOT recommend this dealership - GO SOMEWHERE ELSE! Buy a vehicle from a trusted dealership with good ratings and high customer satisfaction. I wish I read the reviews here first. I had the worst exper Buy a vehicle from a trusted dealership with good ratings and high customer satisfaction. I wish I read the reviews here first. I had the worst experience. Good service and being treated with respect is an important part of the sale both before and after. The salespeople are rude and out for themselves - once you purchase from them and they have your dollars - they could care less about you. - off to the next customer. More

My wife took our car to this dealer for a vehicle inspection per Fairfax County regulations. After the inspection, she attempted to start the car, and needed a boost from the dealer. Now we have a fa inspection per Fairfax County regulations. After the inspection, she attempted to start the car, and needed a boost from the dealer. Now we have a faulty battery, which will probably set us back another $100 or $200. My wife is an in home mental health consultant, and this inconvenience is costly. As a matter of fact, she is stranded at a client's home waiting on AAA to give her a boost. Very bad service! More

This is the 2nd time i went in to pick up my truck and they are not ready with it. They never called in to let me know. And made me waste my time to go in twice. And all he said was " ohh its not ready, c they are not ready with it. They never called in to let me know. And made me waste my time to go in twice. And all he said was " ohh its not ready, call some one to pick you up" , but he forgot that people work unlike him. I don't have all day to stay and wait for my truck to be ready. Never use these people. More