Ourisman Ford of Manassas

I went to Battlefield Ford in hopes of purchasing a used vehicle. My family has bought six cars from them in the last 12 years so it was just natural for me to go to them for a car. I made an appointment on vehicle. My family has bought six cars from them in the last 12 years so it was just natural for me to go to them for a car. I made an appointment online to meet with Cesar. When I arrive at Battlefield, Cesar was very friendly, but after 10 minutes he tells me that he had booked another appointment and would have to pass me off to another sales associate, Brian. Brian was very helpful and friendly. After test driving a Nissan Sentra, we went inside to start some paperwork in hopes of purchasing the vehicle the next day. The manager tells me there is a discrepancy with my ss # and I would need to provide proof of identity. To do this, she said all I would need to bring in is a W2 or my social security card. Well I come back the next day at my scheduled time to meet with Brian again, but Brian was working with another customer so once again I was handed off to a different salesman, Nick. Nick was very friendly and helpful. Nick spoke with his financing manager and said that I would not be able to be financed for the Nissan I wanted because I had no credit. Which is weird because my brother had just purchased a car from them a couple of months prior with no credit AND put less down on a vehicle than I was trying to. He then said that if I wanted to get a brand new car, they would have an easier time finding a bank to work with me. So after some hesitation, I let him show me a new ford focus. Of course, I fell in love with the car. We went inside to do some paperwork and I had brought my W2 as Brian had instructed me to do. The financing manager said that she would not accept my W2 and that the banks would need my social security card. ALSO that I would need to put $3,000 down on a car that costs less than $10,000 or else no bank would be willing to work with me. What a sucky deal! So after spending more hours in the dealership another night in a row, I went home carless. The next day, Saturday, Nick calls me and says that they could give me a better deal on a different car (perhaps the Nissan I originally wanted, he says) and that I don't need my social security card. So I go BACK into the dealership on Sunday. Nick, of course, is busy so I am helped by a black gentleman Mikahl (sp?). By far, the RUDEST salesman I have EVER worked with anywhere! I explain to him the situation that I've been going through to try to purchase a car from them and I show him the Nissan online and tell him that Cesar, Brian, and Nick said I would get the internet price for the car. Mikahl tells me, No, I will not get the internet price - it doesn't work like that and I would have to pay the MSRP. He then tells me that the other salesman I was working with, Nick, was inexperienced and didn't know what he was talking about. I then explained to Mikahl what the financing manager told me about having to put $3,0000 down on a car less then $10,000 and he got very aggressive saying "No! That is NOT what she told you." I don't know how this man knew what the financing manager had said to me because he was not in the room with us when we had discussed it Friday night. I no longer wanted to work with this man after he got in my face (and my mother's) so I requested to speak to his sales manager. The sales manager, Carol, was again, very nice, and apologized for the way I had been shuffled around between sales people and for the miscommunication, and the wrong information I was given about the money I'd have to put down, and the internet pricing, etc. She said she would look for a couple cars in my price range and call me back in a couple days for me to come back...That was two weeks ago. I have yet to receive a call back from Battlefield Ford. I have been car shopping for months now. And this is by far the worst experience I've had at any dealership. Yes, the sales people are friendly, but depending on which sales person you work with, you get different information and NONE of it is accurate. They had me convinced that I could get a car from nowhere else and I was so put down by this experience that I didn't want to look at cars anymore. My mother dragged me to Nissan Sheehy of Manassas and guess what? I drove away in a 2012 Nissan Sentra THAT day! And they had NO problem finding a bank to finance me. So thanks for not calling me back, Battlefield Ford. I ended up with a WAY nicer car, with WAY less miles AND most of the original warranty on it. My new car is beautiful, and I am SO glad I didn't end up getting a car from you, Battlefield. You suck! More

DO NOT PURCHASE FROM THIS DEALERSHIP!!! This dealership is apparently could care less about the customer and is underhanded. I almost bought a car from them BUT they sold the vehicle out from under me AFT is apparently could care less about the customer and is underhanded. I almost bought a car from them BUT they sold the vehicle out from under me AFTER I made an appointment to purchase the vehicle. I called the salesperson, Deryk Bomar, while I was heading to the lot to relay what time I would be there to purchase the car. When I arrived, at the time I said I would, he told me he just sold the car. He knew I was driving from a distance away and didn't have the decency to call me. The manager on duty was apathetic and unhelpful. I wrote the General Manager, Mike Nikolich, to relay the situation to him - he never bothered to respond. They clearly have a reputation for being underhanded. I wish I would have read the reviews before wasting my time dealing with them. If you deal with them, "buyer beware." More

I came to the dealer looking for an import SUV, Steve service and knowledge of the vehicles was great, that help me to decide for the 2009 Nissan Murano, and the finance department did a great job gettin service and knowledge of the vehicles was great, that help me to decide for the 2009 Nissan Murano, and the finance department did a great job getting the vehicle with monthly payment that I was looking, they told me everything on front. I'll recommend Steve and. More

After this dealership sells an illegal truck, they want nothing to do with you, and are very rude arguing with the customer each and every time you call. After returning my rental car, Mike Elgaen thr nothing to do with you, and are very rude arguing with the customer each and every time you call. After returning my rental car, Mike Elgaen throws my down payment check across the counter and onto the floor and tells me to get out of there. I wouldn't recommend this dealership to even my worst enemy. More

Ignition coils went bad in my wife's Ford Explorer while I was on travel. She called to make appointment Friday afternoon and was told first chance to check it out was Monday. For some unexplained r while I was on travel. She called to make appointment Friday afternoon and was told first chance to check it out was Monday. For some unexplained reason, they were unable to give an estimate until 4pm Monday and job would not be complete until 4pm Tuesday. Was it a big job? No, the ignition coils are on the top of the engine very accessible and are removed with 4 screws each. Computer gives exact trouble code so diagnostics is straight forward. Eight spark plugs and wires needed changing. This is the most basic service. Cost was $1,500 of which $700 was for labor. This was a complete ripoff. Eight screws out, eight screws in, 8 spark plugs out, and eight spark plugs in. If it took two hours, they would have been really milking it and that is $350 per hour. DON'T GO TO BATTLEFIELD FORD FOR SERVICE!!! More

Ordered a vehicle from this dealership and when I went to pick it up about two months later, the atmosphere was so negative in the showroom and the manager was so unprofessional and rude we end up not buying pick it up about two months later, the atmosphere was so negative in the showroom and the manager was so unprofessional and rude we end up not buying from them.Do yourself a favor and go to Ted Britt Ford in Fairfax. They treat you a lot better and I end up getting a better deal. More

My family has owned a series of car dealerships for many years and has since then retired. I have been around cars my entire life, and would consider myself and expert on the process. This dealership says t years and has since then retired. I have been around cars my entire life, and would consider myself and expert on the process. This dealership says they are the best price on vehicles because they are lower, but then are not willing to negotiate a price. CarMax is up front and states that the price is no-haggle as so people searching are aware of this. This dealership would not budge at all. The price of there car was fair, I will give them that, but NO-ONE will go in and say ok I will pay what you are asking, selling cars does not work that way. I was not even financing the car through them, I had no trade in, it simply was what is the price and my bank will send the funds. What dealership does not take $1200 off a car price for an all cash offer that day? They were rude and acted like I was unintelligent about the car industry and probably because I am under 25, not a serious buyer. I also asked for someone else's help when my dealer was not there, and after saying he would get back to me, never did. I thought about trading my car in, but was not offered enough money so decided not to, but when asked about things, I was asked for all the information provided again because he lost the paperwork on the original trade in amount and had to redo it. I would not send my worst enemy to deal with these people. More

HORRIBLE service! I do NOT recommend to anyone!!! They are unhelpful, lazy, rude, and expect to get a sale by sitting at a desk. Completely HORRIBLE and very rude. are unhelpful, lazy, rude, and expect to get a sale by sitting at a desk. Completely HORRIBLE and very rude. More

I do NOT recommend this dealership - GO SOMEWHERE ELSE! Buy a vehicle from a trusted dealership with good ratings and high customer satisfaction. I wish I read the reviews here first. I had the worst exper Buy a vehicle from a trusted dealership with good ratings and high customer satisfaction. I wish I read the reviews here first. I had the worst experience. Good service and being treated with respect is an important part of the sale both before and after. The salespeople are rude and out for themselves - once you purchase from them and they have your dollars - they could care less about you. - off to the next customer. More

My wife took our car to this dealer for a vehicle inspection per Fairfax County regulations. After the inspection, she attempted to start the car, and needed a boost from the dealer. Now we have a fa inspection per Fairfax County regulations. After the inspection, she attempted to start the car, and needed a boost from the dealer. Now we have a faulty battery, which will probably set us back another $100 or $200. My wife is an in home mental health consultant, and this inconvenience is costly. As a matter of fact, she is stranded at a client's home waiting on AAA to give her a boost. Very bad service! More