Ourisman Ford of Manassas

Ask for Cleo, she's the best! I bought a car from Battlefield over the summer and had the best experience I've ever had buying a car. I am a bit high strung and, I must admit, I ca I bought a car from Battlefield over the summer and had the best experience I've ever had buying a car. I am a bit high strung and, I must admit, I can be difficult, but Cleo saw that and was very, very patient with me. I don't like to be jerked around, I don't like to wait, and I don't like people pressuring me or playing games. Cleo was extremely forthright, told it like it was, but wasn't a jerk about it. Next time I need a car, I will call Cleo first. More

Great Car Buying Experience I purchased a used Mustang from Battlefield Ford. I am very happy with the car and Rob made the car buying experience simple and enjoyable. Rob was I purchased a used Mustang from Battlefield Ford. I am very happy with the car and Rob made the car buying experience simple and enjoyable. Rob was very polite and professional. Unlike other car salesman I have dealt with, he did not make me feel pressured into buying a car. I felt like he was trying to help me find a car that was a good fit for me rather than make a sale. I recommend this dealership to anyone looking to find a great car at a good price. More

Great Customer Service I called the dealership regarding a used 2011 Fusion. I worked with Chris. We negotiated a price and terms before I ever arrived a the dealership. Chr I called the dealership regarding a used 2011 Fusion. I worked with Chris. We negotiated a price and terms before I ever arrived a the dealership. Chris was very responsive and honest. My financing was already worked out so all I needed to do is visit the dealer and take the car for a test ride. I told Chris I was on a tight schedule, he had the car ready when I got there. After locating the cap for the brake fluid that I dropped into the engine, we were able to take the car out for a test drive. We agreed on the purchase. I went back to work while they prepared the paperwork. When I arrived back at 4..Chris had the car tagged, cleaned and fueled up for me. Met with Kathy for about 30mins to take care of all the paperwork and I was out the door. Best car buying experience I ever had. Thanks Chris for being Professional, friendly and efficient. More

Very Pleased Not too long ago I went to battlefield ford to purchase a vehicle & although the one I wanted had been sold the salesman showed me a brand new vehicle Not too long ago I went to battlefield ford to purchase a vehicle & although the one I wanted had been sold the salesman showed me a brand new vehicle very close in price to the one I originally wanted & I fell in love with that one. Needless to say I purchased that new Ford & have been enjoying it ever since. Thanks to Delvon Combo for the upgrade & the great customer service. More

David Wright Mr David Wright help me get the car that I wanted for a good price great customer service very friendly with a cheaper interest rate also payment Mr David Wright help me get the car that I wanted for a good price great customer service very friendly with a cheaper interest rate also payment More

STAY AWAY! HORRIBLE MANAGEMENT!!! NO CUSTOMER SERVICE!!!! Bought a Kia I found online. Went in…did the paper work…and as I was getting ready to drive off with it the car WONT start. They insisted it needed a Bought a Kia I found online. Went in…did the paper work…and as I was getting ready to drive off with it the car WONT start. They insisted it needed a new battery…as the sales person said they did have to jump start it that morning as they knew I was going to look at it. ------They ran it down the street put in a new battery. (GREAT) Drove to my sisters, and after dinner when I got in the car to drive off…it WONT start AGAIN. Took over 2 hours to get it to start. Called the dealership I demanded to bring it back. Took it back the next day, got a rental car…received a call the next day saying this was a waste of time nothing is wrong with the car. This is 2 months later…the car stops every other day. Every time I hit a speed bump…its done! So now I learned that the issue is that when they put in a new battery…they never put in a strap to keep it in place. And the cap that goes on top of the battery is completely striped. So when I drive…and hit a bump….the cap comes off the battery and won’t turn on the next time I get in. Called to speak with the manager…”TODD” told him that I have been going back and forth about this issue. Where the car won’t start…and that is due to the batter strap never being put on at the time they put the battery in. He tells me…SORRY ITS BEEN 2 MONTHS SINCE YOU BOUGHT THE CAR, YOU COULD HAVE REMOVED IT!” No customer service! I don’t know who they hire to represent the company. Coming from customer service field…I know the importance of making sure my clients are happy, and that they come to me the next time they need to purchase something. Or at least tell their friends on how a great of service they received from me vs DO NOT GO TO BATTERFIELD FORD….the absolute worst! DO NOT WASTE YOUR MONEY HERE….plenty of other dealerships that will sell you a car, and will take responsibility for their wronging. And DO NOT PURCHASE extended warranty as it really doesn’t cover everything they say it does. More

Battlefield Ford Makes Buying a Car Fun Again We are very pleased with the 2014 Ford Fusion Titanium we purchased in August from J.C. Spriggs at Battlefield Ford in Manassas, Virginia. This is ou We are very pleased with the 2014 Ford Fusion Titanium we purchased in August from J.C. Spriggs at Battlefield Ford in Manassas, Virginia. This is our THIRD purchase from Battlefield Ford in the past five years. We keep coming back because of the courtesy and professionalism of J.C. Spriggs and the rest of the staff. It makes the buying experience hard to beat. J.C. was such a pleasure. He worked with us for several weeks as my wife and I went through the process of deciding what car was right for us. During that time, he helped us understand the available car buying choices and narrow down the search for the exact car that suited us best without any sales pressure at all. During the buying process, he made sure that our trade in transaction went smoothly and the terms of the sale were just as we expected. Throughout the entire process, J.C. was a delight to work with and I cannot imagine a sales person with whom I would rather do business. Battlefield Ford has a great administrative staff and a topnotch service department. Thanks J. C. and Battlefield Ford for an outstanding buying experience. - David More

Great Service Dept! I recently brought my Focus in for an engine noise & vibration. They diagnosed bad motor mounts & had it fixed in no time. The manager, Tom Miller, we I recently brought my Focus in for an engine noise & vibration. They diagnosed bad motor mounts & had it fixed in no time. The manager, Tom Miller, went above & beyond. I'll be back! More

Great Experience Bought a new Ford Escape from Andy at Battlefield Ford. Andy was great, as was the finance office. They made the process easy for a first time car b Bought a new Ford Escape from Andy at Battlefield Ford. Andy was great, as was the finance office. They made the process easy for a first time car buyer. I will definitely return to Battlefield in the future, and highly recommend them. More

friendliest sales person I just stopped by to look at what what may want in a few months when I am ready to purchase a new vehicle. I was not pressured in any way. I just stopped by to look at what what may want in a few months when I am ready to purchase a new vehicle. I was not pressured in any way. More