Ourisman Ford of Manassas

The buying process went seamlessly. Emily was professional, friendly, and answered all of my questions before I drove from Richmond to finalize my purchase. The finance manager was easy Emily was professional, friendly, and answered all of my questions before I drove from Richmond to finalize my purchase. The finance manager was easy going and thorough as he explained my contract. I am very satisfied with my decision to buy from them. More

Job done and it was excellent wait wasnt to bad but yes well done we ise them again and again well done we ise them again and again More

This review is specifically for Emily Allen, Sales Manager at your used car dealership. Ms. Allen is an exceptional, knowledgeable individual who made my purchase of a 2021 Lariat a pleasure. Her pers Manager at your used car dealership. Ms. Allen is an exceptional, knowledgeable individual who made my purchase of a 2021 Lariat a pleasure. Her personality is one that immediately relaxes the relationship between the buyer and seller. She is confident, does her homework on the specific vehicle, and is honest in sharing all previous information on the used vehicle. As a former/retired CEO, I know the importance of having dedicated individuals such as Ms. Allen on my staff. She is rare and exceptional. It is my pleasure to recommend her to anyone looking for this calibre of individual when looking to purchase a vehicle from you. You are fortunate to have her on your staff. More

Service was excellent. Chris was super professional and efficient. Will definitely be going back. Areas are all very clean and comfortable Chris was super professional and efficient. Will definitely be going back. Areas are all very clean and comfortable More

Always clean and great services and staff is great to work with I will always be coming back work with I will always be coming back More

Great experience making my purchase from out of state. The staff was very helpful and attentive. The staff was very helpful and attentive. More

The work requested was done in a timely manner. I can only assume it was expedited as requested. I had no problems. I can only assume it was expedited as requested. I had no problems. More

Took my car in for a recall and a slow tire leak appointment was at 9AM was back home by 12:30 PM. All work was completed to my satisfaction and fully updated on my Ford App the next day. Thank you appointment was at 9AM was back home by 12:30 PM. All work was completed to my satisfaction and fully updated on my Ford App the next day. Thank you for a job well done. More

Great customer service. Gavin was very knowledgeable of Ford vehicles and answered our concerns and questions. Gavin was very knowledgeable of Ford vehicles and answered our concerns and questions. More

I am 68 years old and live in N. C. I have purchased 8 new cars in the last 2 or 3 years.To the best of my memory it's hard to remember exactly.All the sales people I bought from is C. I have purchased 8 new cars in the last 2 or 3 years.To the best of my memory it's hard to remember exactly.All the sales people I bought from is no longer there to the best of my knowledge.Last month I was given a new salesman on the purchase of a new f150. My offer was 40k out the door.My new salesman was not easy to deal with.The offer he sent me was for 41k out the door.The odd thing was it had his name as salesman and sales manager on the offer. In the past purchases it always had the sales manager and salesman I knew my salesman was not sales manager. I decided to go ahead and purchase the truck. I made time to drive the 6 hrs to get there. When I was about 30 minutes from the dealership the salesman texted me.He wanted to know how far away I was. Well when I received that text somehow attached was an offer signed by the salesman and sales manager it said 40k I knew as soon as I saw it this was something I wasn't supposed to see. The dealership had accepted my offer but the salesman was trying to charge me a extra 1k. Another thing that was odd the finance manager had called and said they would have to charge me the standard finance rate which was 10.5 when Ford was offerings 0 for 36. My credit rating was better than 800.Well I thought I would keep my mouth shut and pay it off when I got home. I arrived at the dealership didn't say anything about the 1k dollars. The salesman brought the paperwork to his desk I signed a couple of papers and he said your done. Wrote a check for10k and ask him if I was going to the finance office he said no. Told him I wanted a copy of the paper work showing where the truck was financed he printed off copies said I was with Ford motor credit. I left drove home and assumed that I paid 1k more than I should have. The next day a finance manager from the dealership called and said I need to sign more paperwork for the finance company. I told him I had just drove 12 hours and they didn't even take me back to finance office I wasn't in the mood at that point to do anymore signing. He said if I didn't they would come get the truck. At that point I said come on and get it. Later that day they sent someone to get it. I stopped payment on my 10 k check. They have since tried to cash the check. You can make up your own mind what kind of company they are. They sent me a text and said they didn't want to do business with me. More