Ourisman Ford of Manassas

The vehicle salesman was top notch and knew a lot about our truck he sold us. He answered all of our questions and tried to accommodate all of our ask and needs. When we were signing the contract the finan our truck he sold us. He answered all of our questions and tried to accommodate all of our ask and needs. When we were signing the contract the financial manager was not very personable and never went over the contract line for line with us and somehow a $5k service warranty got tacked on when we never agreed to any of the three extended warranty’s that were offered. I came back the next day after I noticed the additional $5k on the contract to dispute this and he denied and acted like this is what we agreed to. Had he gone over the contract line for line with us we would have seen the warranty and disputed it then. Very shady on the financing part! More

Worked with Emily Allen on a used Tacoma, she was detailed, patient, helpful and very polite. Buying this car with them was both a fantastic experience and pain free. The team behind Emily really cam detailed, patient, helpful and very polite. Buying this car with them was both a fantastic experience and pain free. The team behind Emily really came through, it was the best car buying experience I’ve ever had! Thank you Emily thanks everyone at Ourisman! More

The buying process went seamlessly. Emily was professional, friendly, and answered all of my questions before I drove from Richmond to finalize my purchase. The finance manager was easy Emily was professional, friendly, and answered all of my questions before I drove from Richmond to finalize my purchase. The finance manager was easy going and thorough as he explained my contract. I am very satisfied with my decision to buy from them. More

Job done and it was excellent wait wasnt to bad but yes well done we ise them again and again well done we ise them again and again More

This review is specifically for Emily Allen, Sales Manager at your used car dealership. Ms. Allen is an exceptional, knowledgeable individual who made my purchase of a 2021 Lariat a pleasure. Her pers Manager at your used car dealership. Ms. Allen is an exceptional, knowledgeable individual who made my purchase of a 2021 Lariat a pleasure. Her personality is one that immediately relaxes the relationship between the buyer and seller. She is confident, does her homework on the specific vehicle, and is honest in sharing all previous information on the used vehicle. As a former/retired CEO, I know the importance of having dedicated individuals such as Ms. Allen on my staff. She is rare and exceptional. It is my pleasure to recommend her to anyone looking for this calibre of individual when looking to purchase a vehicle from you. You are fortunate to have her on your staff. More

Service was excellent. Chris was super professional and efficient. Will definitely be going back. Areas are all very clean and comfortable Chris was super professional and efficient. Will definitely be going back. Areas are all very clean and comfortable More

Always clean and great services and staff is great to work with I will always be coming back work with I will always be coming back More

Great experience making my purchase from out of state. The staff was very helpful and attentive. The staff was very helpful and attentive. More

The work requested was done in a timely manner. I can only assume it was expedited as requested. I had no problems. I can only assume it was expedited as requested. I had no problems. More

Took my car in for a recall and a slow tire leak appointment was at 9AM was back home by 12:30 PM. All work was completed to my satisfaction and fully updated on my Ford App the next day. Thank you appointment was at 9AM was back home by 12:30 PM. All work was completed to my satisfaction and fully updated on my Ford App the next day. Thank you for a job well done. More