Ourisman Ford of Manassas

Don't trust them! Was given an out the door quote on a used vehicle I found online via text. When I told the internet sales manager that the numbers didn't work and it Was given an out the door quote on a used vehicle I found online via text. When I told the internet sales manager that the numbers didn't work and it wasn't worth the 3 hour drive to his dealership, he replied - "Come see me and I'm sure we can find a way to make you a deal". When I arrived and received their offer, it was the same offer I received in the text. When I questioned why it was the same offer they said, "we are a no-haggle price dealership". Funny, it doesn't say that anywhere on their website and the sales manager certainly led me to believe that we could reach a "deal". When I told my salesman that I would not be purchasing the vehicle due to the price, he called the used car sales manager over. I was fully expecting, "What can we do to get you in this vehicle". Instead he told me to buy a car closer to my home and let me walk without even an apology for making me drive 200 miles (one way!). If you value your time and dealing with honest, trustworthy sales managers - DO NOT go to Battlefield Ford More

This dealership is a scam, i bought a Minivan from Imports auto of Manassas but my Minivan was financed by Battlefield Ford of Manassas. That lady sold me extended warranty from warranty solution, aft Imports auto of Manassas but my Minivan was financed by Battlefield Ford of Manassas. That lady sold me extended warranty from warranty solution, after a few months I realized I didn’t need extended warranty. In order to cancel that warranty and get refunded, the dealership has to send the cancellation request. I contacted the dealership and signed cancellation form and emailed it to Deedra mid December 2019, she emailed me back and said she will forward cancellation request to Warranty Solutions. It is March 2020 and my warranty hasn’t been canceled. I emailed them again and a person by the name of Maryanne Dwyer said she will follow up this issue. It has been a week that she hasn’t got back to me. They are scammers and lying, blaming each other to get away with their scams. If you do not want to be scammed, DO NOT SHOP AT BATTLEFIELD FORD OF MANASSAS. It is not worth the headache. If you don’t have enough time to drag them to the court, please don’t shop here, please let your family and friends know that they are scammers. More

Outrageous Labor Costs with no details Gigantic rip off. I brought my car in with a coupon for a $40 oil change, with the works. When my car was picked up, the invoice was for over $1,000 m Gigantic rip off. I brought my car in with a coupon for a $40 oil change, with the works. When my car was picked up, the invoice was for over $1,000 more than that. Almost $800 was labor alone. The invoice had little or no details on why the labor costs were so outrageous (changing a battery?). This is definitely the last Ford I will ever purchase. Every time service is done at this location, other items are "found" in order to inflate the bill. You would think that I would have learned not to get service done here since this is not the first negative experience I had here. I wish I could give less than 1 star. More

Dishonest, deceitful dealership, and lying salesmen/approach Salesman Pedro Canas deliberately and willingly lied to me about a used vehicle I drove SIX HOURS to come see. He assured me the vehicle was in excel Salesman Pedro Canas deliberately and willingly lied to me about a used vehicle I drove SIX HOURS to come see. He assured me the vehicle was in excellent condition and no rust anywhere on the vehicle multiple times. When I arrived to see the vehicle, there was extensive rust damage to the axles, fender wells, driveshaft, frame welds, A-arms and other parts of the undercarriage. The vehicle was listed in excellent condition and no mention of the rust was made in multiple conversations with Pedro Canas about this vehicle. Vehicle was only 3 years old with 31k miles and the rust was so bad, the metal on the frame was starting to peel and sounded hollow. The welds on the frame were so deep with rust, the metal was starting to deteriorate. They had re-painted some of the undercarriage to try and cover up the rust, but it was too extensive to fully conceal. Lying salesmen, unprofessional atmosphere inside the dealership, misrepresentation of vehicles, dishonest sales approach, deceiving pictures, among a myriad of other issues. Had to drive to a different "used lot" to see the vehicle I was interested in; they wouldn't even bring it to me once I had driven almost 300 miles one way to see the vehicle. Salesman Pedro Canas was unprofessional, dishonest, lied to get me to come see this vehicle and offered no explanation other than "it was raining and I couldn't get pictures of the undercarriage." If I'm driving 12 hours and spending thousands of dollars to purchase a vehicle, the least you could do is pull the vehicle inside and send me a few well lit photos. Do your business elsewhere, anywhere but Battlefield Ford Manassas. You'll be glad you did. More

Service is VERY expensive I had my F150 service’s here to fix a broken electric seat on the drivers side. I already knew what the issue was because I had something stuck under I had my F150 service’s here to fix a broken electric seat on the drivers side. I already knew what the issue was because I had something stuck under the seat when I moved the seat forward and it caused a few wires to get spliced. I told the service rep the issue and the technician looked at it. Well, when I got a quote for $1600 to replace it, I declined. Here is the worst part.... They charged me $134 to diagnose the problem!! Do NOT have your vehicle serviced here!! More

The worst customer service I have ever seen. I had a recall on my 2015 Escape and decided to take it to Battlefield Ford to have the recall and regular maintenance work completed. Purchased a new I had a recall on my 2015 Escape and decided to take it to Battlefield Ford to have the recall and regular maintenance work completed. Purchased a new Explorer from them a few years back and at that time, I would have given them five stars. I do not know what has happened to the dealership in the last few years, but I will never use their service department and based on that will not purchase a vehicle from them, Scheduled to drop the car off on the way to work early in the morning. Once I got there I could not find where the service drop off was. The address for the service department is listed but you have no way to know how to drop the vehicle off. Found out later it is in the back. No signage. No big deal. I left the vehicle at the Battlefield Quick Lane and called the service department later that morning. All good. I was told it would be ready by 4:00. I called back at 3:00 asking the status and they said it will be ready to go. Anyone who knows what Rt 28 is like in the afternoon knows that you avoid it if you have no reason to be on it. I added an additional 45 minutes to my one hour commute to pick up the vehicle. When I arrived they said the vehicle was not ready - waiting for the safety inspection - and I needed to come back the next day. This was after I was promised it would be ready twice earlier that day. I made the pilgrimage down 28 the next day to pick it up. Barely made it before closing. They had lost the coupon I had given them and would not honor that I had given it to them even though it was for only $10.00 off wiper blades. I ate it. I got the car and noticed on the way home that they had broken mt automatic seat positioning and lock when doing the recall on the door latches. I called the next day and told them of this and was told just to bring it back in. No apologies for having to take another couple of hours out of my day to do this. I dropped it off the next business day with a typed note that I would be by to pick it up at 3:30 that day. Called in the morning to confirm and they said no problem. Called back a little before 3:00 and was told they have not looked at it yet. They said they would have it later that afternoon. When I said I was promised 3:30 they just blew me off. I showed up a little before five and the person behind the desk literally pushed the paperwork and keys to me when I said I was here to pick up my vehicle. No apology for the extra time needed to fix their mistake nor even a have a good day. I asked for the Manager and was told they had gone home and he could not give me the service Managers full name nor did he know any of the Managers at Battlefield Ford. Bottom line is to stay away from this dealership. More

A huge mistake! I was looking for a gas saver with around a ten thousand dollar budget. I found one with 53k miles and the advertised price was $10,099 online so I dr I was looking for a gas saver with around a ten thousand dollar budget. I found one with 53k miles and the advertised price was $10,099 online so I drove 100 miles to check it out. While doing the deal with Sarah the finance person I was looking at the fees added on and asked her about the $1,364 gap insurance charge that was listed as optional on the sales agreement, I told Sarah that my insurance policy already has gap insurance and this clearly says optional and I want to decline this gap insurance well i was told by Sarah to trust her and that she takes great pride in customer satisfaction and to call her in a few days and she would have me a check ready for the entire cost $1364! I trusted what she told me and it seems that I've been ripped off. Only able to leave voice mails but of course she will not return my calls. I drove out there to confront her a month ago and she told me that I signed the agreement so Battlefield Ford dont owe me anything, promises were made and I had $1364 stolen from me! The kicker is that I contacted Ford gap insurance and there is 0 policy for my vehicle. I bought it in January it's now mid April and I've been fighting for the return of my hard earned money. How can businesses get away with stealing hundreds of thousands of dollars from people because I'm sure that I'm not the only victim of this. More

Add me to the list of people this place has screwed! One of the worst experiences ever buying a vehicle! I saw a 2014 Ford Edge Sport on one of the used car sales sites friday evening, I went the Battlef One of the worst experiences ever buying a vehicle! I saw a 2014 Ford Edge Sport on one of the used car sales sites friday evening, I went the Battlefield website and it showed available but no pictures. I wrote the dealership letting them know I was interested but wanted to see pictures. I got a reply saturday morning from JC Briggs saying he would get me pictures over. he snapped off about 5 pictures that werent very detailed. I wrote back asking for more and the bottom line price to sell the vehicle. was told they would be sent. I waited till saturday afternoon and nothing. I had to call them and he told me he would get more pictures and the bottom line price right away. I waited and got nothing. sunday came and went...nothing. then monday morning I get an email from him asking If I had any other questions?? hahaha! I wrote him back saying any word on the pictures and price I asked for? He finally wrote back Tuesday morning saying the vehicle had been sold! I bought a Explorer from there back many years ago, you can rest assured I never will again! More

Exhausting!!! I attempted to pay cash out the door for a used Cadillac,..... wouldn't take my money for the advertised price,....they wanted to add a $699 proces I attempted to pay cash out the door for a used Cadillac,..... wouldn't take my money for the advertised price,....they wanted to add a $699 processing fee, even after I asked for a detailed breakdown of the processing fee. More

Amykva It is rediculous dealer and I don’t recommend Manassas dealer, everything is awful the customer service the sales person is not honest. Unbelievable e It is rediculous dealer and I don’t recommend Manassas dealer, everything is awful the customer service the sales person is not honest. Unbelievable experiences. Also you need everything in writing Do NOT TRUST them More