Ourisman Ford of Manassas

The team here is outstanding, professional, and knowledgeable. More importantly, they listen to the customer then deliver. knowledgeable. More importantly, they listen to the customer then deliver. More

I purchased a 2020 Ford Explorer St from Battlefield Ford at the end of November 2020. Jason Clark was the salesman and Kyle Wilkins was the sales manager. The transaction was pleasant at the time. However, at the end of November 2020. Jason Clark was the salesman and Kyle Wilkins was the sales manager. The transaction was pleasant at the time. However, there were still a few issues with paint defects and missing a license plate bracket that went ignored. I was in contact with Jason via text message and was told that he would check on it and get back to me. Finally a year later, November 2021, I suggested a collision shop close to my home and Battlefield Ford had made the arrangements. Once the vehicle had been in the collision center for 10 days I received an email saying that all repairs had to be done through "our service department and our body shop" and wanted to know what day I could drop the vehicle off. I wrote an email to the general manager, Pat, that has yet to receive a reply. The next issue was regarding payment to the collision center and rental car company. As a customer, I should have NEVER of been put in the middle of this dealerships financial issues. I was told that my vehicle would not be released until Battlefield made the payment to the collision center. Thus meaning that my vehicle was held HOSTAGE. I've received several calls from the rental car company about how the balance was still outstanding and that if Battlefield didnt pay I would be charged. This is MESSY business and has been absolutely one of the worst customer service transactions! I am completely disgusted that this is how I was treated after investing so much. More

They take the time to help you and explain any questions asked. Excellent follow-up. asked. Excellent follow-up. More

Great service Great employees that wereMore than Great service Great employees that were More than willing to provide helpful services to clients Great service Great employees that were More than willing to provide helpful services to clients More

I had a 15K mile maintenance service and VA inspection done while I waited for my car. done while I waited for my car. More

Efficient and just plain nice people!!easy to make appt and safe waiting room Thanks and safe waiting room Thanks More

Sales people are polite. They are not pushy. They kept me informed throughout the ordering and delivery process of my vehicle. They went out of their way to accommodate me. I will go back and would recommen informed throughout the ordering and delivery process of my vehicle. They went out of their way to accommodate me. I will go back and would recommend them to friends. More

Was one of the fastest, fairest, easiest car purchases I’ve ever made. Thanks to Cody for doing a great job in ordering and getting me a good price on exactly what I was looking for. I’ve ever made. Thanks to Cody for doing a great job in ordering and getting me a good price on exactly what I was looking for. More