Ourisman Ford of Manassas

Julian was awesome and great in regards to completing work at his estimated finish time work at his estimated finish time More

Absolutely the worst. Do not walk away from this dealership run from this dealership. After buying a Bronco here new and purchasing the extended warranty for 10 years 100 Do not walk away from this dealership run from this dealership. After buying a Bronco here new and purchasing the extended warranty for 10 years 100,000 miles, I brought it in for a routine oil change. I picked up the car after the service and it now had an engine noise "tick tick tick tick . Brought it back and asked them to look into it the noise they kept the car for two days. When I called to follow up the response was was given was that the ticking noise was normal. Funny thing is that the car had no noises or ticks when I brought it in for service and now it had one? The service manager was super rude and assured me the noise was normal. I explained that it didn't have a noise before I brought it in and now it has one. Just wasn't there I have been driving it since new. I asked for them to please look into it. Again he was very rude told me I should take the car someplace else for a second opinion? WOW! Honestly that is terrible thing to do to a customer. I bought the car new from them bought there extended warranty that was not cheap and was told to go some place else. "Incredible" Please do yourself a favor and do not buy anything from this dealer they will not stand by you after your check clears. I have a 100,000 mile warranty so I will get this sorted eventually but I will have to find another ford dealer to take it to. Thought I would post this and save you the heartache. Again run! More

Every time I go to Ourisman Ford of Manassas I always have a very good experience. The people are so very nice and helpful with whatever I need. I always feel good when I leave. have a very good experience. The people are so very nice and helpful with whatever I need. I always feel good when I leave. More

I just bought a 2019 ford f250 from then and realized it’s came missing the spare wheel. I contacted the seller Hassan and he told me he will talk with his manager and let me know. This never happened. F it’s came missing the spare wheel. I contacted the seller Hassan and he told me he will talk with his manager and let me know. This never happened. Frustrated. More

I was ready to make the purchase of a used vehicle and the day before my appointment, they called an said the price quoted was too low and they were going to raise the price. FALSE ADVERTISING the day before my appointment, they called an said the price quoted was too low and they were going to raise the price. FALSE ADVERTISING More

The vehicle salesman was top notch and knew a lot about our truck he sold us. He answered all of our questions and tried to accommodate all of our ask and needs. When we were signing the contract the finan our truck he sold us. He answered all of our questions and tried to accommodate all of our ask and needs. When we were signing the contract the financial manager was not very personable and never went over the contract line for line with us and somehow a $5k service warranty got tacked on when we never agreed to any of the three extended warranty’s that were offered. I came back the next day after I noticed the additional $5k on the contract to dispute this and he denied and acted like this is what we agreed to. Had he gone over the contract line for line with us we would have seen the warranty and disputed it then. Very shady on the financing part! More

Worked with Emily Allen on a used Tacoma, she was detailed, patient, helpful and very polite. Buying this car with them was both a fantastic experience and pain free. The team behind Emily really cam detailed, patient, helpful and very polite. Buying this car with them was both a fantastic experience and pain free. The team behind Emily really came through, it was the best car buying experience I’ve ever had! Thank you Emily thanks everyone at Ourisman! More

The buying process went seamlessly. Emily was professional, friendly, and answered all of my questions before I drove from Richmond to finalize my purchase. The finance manager was easy Emily was professional, friendly, and answered all of my questions before I drove from Richmond to finalize my purchase. The finance manager was easy going and thorough as he explained my contract. I am very satisfied with my decision to buy from them. More

Job done and it was excellent wait wasnt to bad but yes well done we ise them again and again well done we ise them again and again More

This review is specifically for Emily Allen, Sales Manager at your used car dealership. Ms. Allen is an exceptional, knowledgeable individual who made my purchase of a 2021 Lariat a pleasure. Her pers Manager at your used car dealership. Ms. Allen is an exceptional, knowledgeable individual who made my purchase of a 2021 Lariat a pleasure. Her personality is one that immediately relaxes the relationship between the buyer and seller. She is confident, does her homework on the specific vehicle, and is honest in sharing all previous information on the used vehicle. As a former/retired CEO, I know the importance of having dedicated individuals such as Ms. Allen on my staff. She is rare and exceptional. It is my pleasure to recommend her to anyone looking for this calibre of individual when looking to purchase a vehicle from you. You are fortunate to have her on your staff. More