Ourisman Ford of Manassas

I was there for a diagnostic and they did not charge me i was happy with the service they told me what was wrong with my car. Excellent service was happy with the service they told me what was wrong with my car. Excellent service More

They are great people with great prices! Everytime I come into the dealer they greet me with a smile and a handshake. Customer Service like that goes a long way these days. Everytime I come into the dealer they greet me with a smile and a handshake. Customer Service like that goes a long way these days. More

Did a great job of explaining the process as well as the vehicle! I love my new car. vehicle! I love my new car. More

Julian was awesome and great in regards to completing work at his estimated finish time work at his estimated finish time More

Absolutely the worst. Do not walk away from this dealership run from this dealership. After buying a Bronco here new and purchasing the extended warranty for 10 years 100 Do not walk away from this dealership run from this dealership. After buying a Bronco here new and purchasing the extended warranty for 10 years 100,000 miles, I brought it in for a routine oil change. I picked up the car after the service and it now had an engine noise "tick tick tick tick . Brought it back and asked them to look into it the noise they kept the car for two days. When I called to follow up the response was was given was that the ticking noise was normal. Funny thing is that the car had no noises or ticks when I brought it in for service and now it had one? The service manager was super rude and assured me the noise was normal. I explained that it didn't have a noise before I brought it in and now it has one. Just wasn't there I have been driving it since new. I asked for them to please look into it. Again he was very rude told me I should take the car someplace else for a second opinion? WOW! Honestly that is terrible thing to do to a customer. I bought the car new from them bought there extended warranty that was not cheap and was told to go some place else. "Incredible" Please do yourself a favor and do not buy anything from this dealer they will not stand by you after your check clears. I have a 100,000 mile warranty so I will get this sorted eventually but I will have to find another ford dealer to take it to. Thought I would post this and save you the heartache. Again run! More

Every time I go to Ourisman Ford of Manassas I always have a very good experience. The people are so very nice and helpful with whatever I need. I always feel good when I leave. have a very good experience. The people are so very nice and helpful with whatever I need. I always feel good when I leave. More

I just bought a 2019 ford f250 from then and realized it’s came missing the spare wheel. I contacted the seller Hassan and he told me he will talk with his manager and let me know. This never happened. F it’s came missing the spare wheel. I contacted the seller Hassan and he told me he will talk with his manager and let me know. This never happened. Frustrated. More

I was ready to make the purchase of a used vehicle and the day before my appointment, they called an said the price quoted was too low and they were going to raise the price. FALSE ADVERTISING the day before my appointment, they called an said the price quoted was too low and they were going to raise the price. FALSE ADVERTISING More

The vehicle salesman was top notch and knew a lot about our truck he sold us. He answered all of our questions and tried to accommodate all of our ask and needs. When we were signing the contract the finan our truck he sold us. He answered all of our questions and tried to accommodate all of our ask and needs. When we were signing the contract the financial manager was not very personable and never went over the contract line for line with us and somehow a $5k service warranty got tacked on when we never agreed to any of the three extended warranty’s that were offered. I came back the next day after I noticed the additional $5k on the contract to dispute this and he denied and acted like this is what we agreed to. Had he gone over the contract line for line with us we would have seen the warranty and disputed it then. Very shady on the financing part! More

Worked with Emily Allen on a used Tacoma, she was detailed, patient, helpful and very polite. Buying this car with them was both a fantastic experience and pain free. The team behind Emily really cam detailed, patient, helpful and very polite. Buying this car with them was both a fantastic experience and pain free. The team behind Emily really came through, it was the best car buying experience I’ve ever had! Thank you Emily thanks everyone at Ourisman! More