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Ourisman Ford of Manassas

Manassas, VA

Overview
Employees
Reviews
Vehicles
4.3
347 Reviews
Proudly serving Manassas, Centreville, Fairfax, Chantilly, Woodbridge, and surrounding areas in Virginia, customers have trusted the Ourisman name for all their automotive sales and service needs. Here at Ourisman Ford of Manassas, we have put all that experience into the newest, easiest way to buy a brand-new Ford or quality pre-owned car, van, or sport utility vehicle online. We have a huge selection to choose from and an all-new, easy-to-navigate website, featuring up-to-date specials and incentives. We are the #1 Ford Dealer in the Region, #1 Ford Dealer in Virginia, and #1 Commercial Truck Center in the Nation! Try our Ourisman Express purchase for the fastest and easiest way to purchase a new or preowned vehicle!
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8820 Centreville Rd

Manassas, VA

20110

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Showing 347 reviews

January 06, 2023

Salesperson, Elijah was awesome. Easy to deal with, informative and responsive. The process was quick and easy. Highly recommend dealing with him. More

by jessemon1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elijah Connor
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Jan 06, 2023 -

Ourisman Ford of Manassas responded

We're so glad to hear you enjoyed working with Elijah! Thanks for trusting Ourisman Ford of Manassas with your business. We hope we have the opportunity to serve you again in the future!

December 19, 2022

Salesperson, Jordan, was very interested and helpful until the sale was complete. Then she won’t respond to the customer. Don’t trust the figures offered on the trade in value from their website. More

by Cajun
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jordan
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Dec 20, 2022 -

Ourisman Ford of Manassas responded

Hi, we would love to hear more about your visit with us and what exactly went wrong. Please feel free to reach out to us so we can try and assist. Chris Legg - Marketing Manager - (571) 778-6088

December 15, 2022

As far as dealership not sure. As far as Kayla the sales rep, she was so/so.....as in so awesome to work with. Thank you Kayla! More

by Nhope312
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
kayla
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Dec 16, 2022 -

Ourisman Ford of Manassas responded

Thanks for the review. We're so glad you enjoyed working with Kayla and we hope to see you again next time here at Ourisman Ford of Manassas!

December 10, 2022

Straightforward, no non-sense. Keith was polite, prompt and worked with me. Definitely not high pressure sale. More

by dom
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Simmons
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Dec 13, 2022 -

Ourisman Ford of Manassas responded

Thank you for the excellent feedback! We appreciate you trusting Keith & the Ourisman Ford of Manassas team with your business and hope we have the opportunity to work with you again in the future. Take care!

December 08, 2022

I went in for a recall on my brakes. It’s been over two months, never got a call back or anything regarding status. More

by That1guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh
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Dec 09, 2022 -

Ourisman Ford of Manassas responded

Thanks for providing this feedback. Our customer care team takes these issues seriously and wants to make sure this gets resolved for you. We would like to connect with our Service Management team to address this issue. Can you contact me directly at (571)778-6088 or email at ourismanfordcares@ourisman.com so I can get more information from you to provide to our Service Director. Thank you - Chris Legg - Marketing Manager

November 21, 2022

Treated well. Comfortable experience. Sales persons very friendly accommodating and knowledgeable. I would recommend to others. More

by rkm20715kevin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason, also sales manager, cody, Irene Shtock
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Nov 22, 2022 -

Ourisman Ford of Manassas responded

Thank you for your recommendation! We look forward to seeing you next time at Ourisman Ford of Manassas!

November 14, 2022

The salesperson was excellent, we had a good experience getting more information on the vehicle, and getting technical questions answered. The back end of the process was less pleasant, they were very aggr More

by NC Guy
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Emily Allen- 5 stars
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Nov 14, 2022 -

Ourisman Ford of Manassas responded

Thank you for sharing your honest review! We're happy that you're enjoying your new truck. We look forward to seeing you at your first service appointment.

November 11, 2022

The young folks there in the customer service area are not focused. I asked for a "ready call" never got one. It was Chick-fil-a day that for lunch when I checked. Too much distraction. More

by Ervbasdon
Recommend Dealer
No
Employees Worked With
No name provided.
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Nov 11, 2022 -

Ourisman Ford of Manassas responded

Thank you for sharing your review! We hope to provide you with better communication next time.

Nov 11, 2022 -

Ourisman Ford of Manassas responded

Thank you for providing your feedback. We will be discussing this with our Service Director and team. We look forward to providing you better communication next time. We want to always provide a 5 star service experience. If you would like to provide additional feedback you can reach out to our Customer Care team directly at ourismanfordcares@ourisman.com

November 11, 2022

Great fast turnaround. We appreciate the service. The service team was very responsive and thorough. More

by befmar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon
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Nov 11, 2022 -

Ourisman Ford of Manassas responded

This is what we love to hear! Thank you for visiting our team at Ourisman Ford of Manassas!

November 10, 2022

Took care of my car and took care of me needing transportation. I had recalls that another dealer didn’t seem to ever have any parts or time to service it for a long time. More

by mabarker4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember name.
Report | Print
Nov 11, 2022 -

Ourisman Ford of Manassas responded

We're happy we could help you take care of these recalls and appreciate you taking the time to tell us about your five-star service experience! Thank you for being an Ourisman Ford of Manassas customer!

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