Ourisman Ford of Manassas

Jordan was knowledgeable and answered all my questions and helped me thru the trade and purchase of my new car. I would definitely recommend if you are in the market for a new car. and helped me thru the trade and purchase of my new car. I would definitely recommend if you are in the market for a new car. More

They sold me a used truck changed the APR on me did not tell me upon signing so I missed it my fault but now I cannot get a usable registration from them and they have totally ghosted me have a truck I can tell me upon signing so I missed it my fault but now I cannot get a usable registration from them and they have totally ghosted me have a truck I can’t drive in a dealership that won’t do what you’re supposed to do I will never buy another truck from them again More

Short and to the point, this dealer cannot be trusted. My last new vehicle purchase was through this dealership when it was Battlefield Ford, and boy is it different now. Last time was good, this time h My last new vehicle purchase was through this dealership when it was Battlefield Ford, and boy is it different now. Last time was good, this time has be utterly horrendous. They don't mind selling a vehicle with issues (even new), and once they get your money they really don't care. More

Extremely Disappointing After-Sales Service I purchased a brand new 2022 Mustang from Ourisman Ford of Manassas about four weeks ago. The buying process itself was relatively smooth, and my sales purchased a brand new 2022 Mustang from Ourisman Ford of Manassas about four weeks ago. The buying process itself was relatively smooth, and my salesperson, Cody, was pleasant to deal with. However, the service I received after buying the car has been nothing short of a nightmare. The first issue arose with the hood alignment, which should have been covered under warranty. I reached out to my sales Cody, and he assured me that the car would need to go to the body shop for the alignment, requiring a few days' time and he informed me that none of the rental were available and suggested I wait for a few weeks until one became free. Though disappointed, I accepted their response and waited for their call. After waiting for two weeks without any communication, I tried contacting my salesperson again, but to no avail. I left a message and sent an email explaining the situation, hoping for a response. It's been two more days, and still, no one has reached out to help solve my problem or provide an update. Incredibly frustratingly, every time I tried contacting the dealership and their online support, they redirected me to the service department, promising that someone would call me back for schedule. Yet, those promises were empty as no one ever reached out to address my concerns. To add insult to injury, my new Mustang is still missing one key, despite my salesperson's assurance that they would provide me with a new one. Regrettably, they never followed through on this either, leaving me feeling completely disregarded as a customer. The lack of attention, communication, and fulfillment of promises at Ourisman Ford of Manassas is utterly unacceptable. While the initial buying process may seem smooth, the experience after the sale has been filled with frustration and disappointment. I would strongly caution anyone considering purchasing a vehicle from this dealership to think twice and explore other options that prioritize customer satisfaction and after-sales support. More

They fixed a number of recalls on my car. The service was prompt, fast, and very courteous, The service was prompt, fast, and very courteous, More

I brought my car in to have service work on the air conditioner system. They were expedient, did a perfect job and were cost effective. Also, kind and considerate. I would recommend them positively. conditioner system. They were expedient, did a perfect job and were cost effective. Also, kind and considerate. I would recommend them positively. More

My inquiry to vehicle availability was answered quickly and all questions we had once we got there was satisfactory answered as well. and all questions we had once we got there was satisfactory answered as well. More

Very dishonest dealer, from the salesman on up. They will lie straight to your face, its unbelievable how bad this dealer is. They will lie straight to your face, its unbelievable how bad this dealer is. More

friendly prompt service. on 2023 ford ranger wiring harness recall Cleared recall from the books. on 2023 ford ranger wiring harness recall Cleared recall from the books. More