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Ourisman Ford of Manassas

Manassas, VA

4.3
373 Reviews
Proudly serving Manassas, Centreville, Fairfax, Chantilly, Woodbridge, and surrounding areas in Virginia, customers have trusted the Ourisman name for all their automotive sales and service needs. Here at Ourisman Ford of Manassas, we have put all that experience into the newest, easiest way to buy a brand-new Ford or quality pre-owned car, van, or sport utility vehicle online. We have a huge selection to choose from and an all-new, easy-to-navigate website, featuring up-to-date specials and incentives. We are the #1 Ford Dealer in the Region, #1 Ford Dealer in Virginia, and #1 Commercial Truck Center in the Nation! Try our Ourisman Express purchase for the fastest and easiest way to purchase a new or preowned vehicle!
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8820 Centreville Rd

Manassas, VA

20110

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Showing 373 reviews

August 03, 2023

I'm very happy with this dealership they went above and beyond for me, my purchase was easy. They worked with me in everyday possible it seemed. I'll definitely recommend friends and family to your dealer More

by brandon70wright
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Brevoort
July 26, 2023

Jordan was knowledgeable and answered all my questions and helped me thru the trade and purchase of my new car. I would definitely recommend if you are in the market for a new car. More

by Me
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Markanich
Jul 27, 2023 -

Ourisman Ford of Manassas responded

Thank you for your kind words and recommendation! We're happy to hear that Jordan provided you with a great car-buying experience. We appreciate your business and hope you enjoy your new ride! - The Ourisman Ford of Manassas Team

July 25, 2023

They sold me a used truck changed the APR on me did not tell me upon signing so I missed it my fault but now I cannot get a usable registration from them and they have totally ghosted me have a truck I can More

by Duboistreeservice
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Caden Broertjes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Ourisman Ford of Manassas responded

We're disappointed to read this review and learn that your experience wasn't up to our usual standards. This is not how we want our customers to feel, especially after making such a significant investment. We'd like to help resolve this issue for you as soon as possible - please reach out directly so we can assist further. Thank you, Chris Legg - Marketing Manager - (571) 778-6088

July 23, 2023

Short and to the point, this dealer cannot be trusted. My last new vehicle purchase was through this dealership when it was Battlefield Ford, and boy is it different now. Last time was good, this time h More

by gkrichbaum
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Chris Legg
Jul 24, 2023 -

Ourisman Ford of Manassas responded

Thank you for the review. I'm sorry to hear that your experience with our team was less than satisfactory. Please contact me directly if you'd like to discuss these concerns in greater detail. Respectfully, Chris Legg - Marketing Manager - (571) 778-6088

Jul 24, 2023 -

gkrichbaum responded

You have my contact info...how about you guys stop wasting my time and send me what you owe me? I'm done "discussing". You people are so amazingly bad, I'm at a loss for words.

July 20, 2023

Extremely Disappointing After-Sales Service I purchased a brand new 2022 Mustang from Ourisman Ford of Manassas about four weeks ago. The buying process itself was relatively smooth, and my sales More

by Andy Tsao
Recommend Dealer
No
Employees Worked With
Cody
Jul 21, 2023 -

Ourisman Ford of Manassas responded

Andy, thank you for taking the time to provide feedback. We are sorry to hear about the after-sales experience you have had trying to resolve these issues. I am going to connect with our management team so that we can get these resolved for you. We will be reaching out to provide assistance. If you need anything in the meantime you can reach out directly to me at ourismanfordcares@ourisman.com. This is not how we teach our team to do business and is not the level of service we strive to provide for every customer. Thank you for bringing it to our attention so we can take action on this directly. - Chris Legg - Marketing Manager (571)778-6088

July 17, 2023

They fixed a number of recalls on my car. The service was prompt, fast, and very courteous, More

by jwlockeiii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Miller
Jul 18, 2023 -

Ourisman Ford of Manassas responded

We really appreciate you taking the time to leave Ourisman Ford of Manassas this awesome review, thank you!

July 15, 2023

I brought my car in to have service work on the air conditioner system. They were expedient, did a perfect job and were cost effective. Also, kind and considerate. I would recommend them positively. More

by halliewalker20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh in service department
Jul 17, 2023 -

Ourisman Ford of Manassas responded

Thank you for choosing Ourisman Ford of Manassas for your car service needs! We're glad to hear that our team provided expedient and cost-effective service while being kind and considerate. We appreciate your recommendation, and we'll be here whenever you need us in the future! Drive safely!

July 10, 2023

My inquiry to vehicle availability was answered quickly and all questions we had once we got there was satisfactory answered as well. More

by tweathers69
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Gonzalez , Irene Shtock, Chris Legg
Jul 11, 2023 -

Ourisman Ford of Manassas responded

Thank you for the positive review! We're glad to hear that we were able to promptly address your inquiries and provide satisfactory answers at Ourisman Ford of Manassas. If there's anything else we can assist you with, please don't hesitate to reach out. Happy to help! Have a great day!

July 10, 2023

Very dishonest dealer, from the salesman on up. They will lie straight to your face, its unbelievable how bad this dealer is. More

by gkrichbaum
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Will
Jul 11, 2023 -

Ourisman Ford of Manassas responded

We are sorry you had a negative experience with your Ford vehicle and our dealership. We always want to provide outstanding service and vehicles for all of our customers. We spoke a few days ago about the issues you were having with the truck and how we could go about resolving them with Ford. We have reached back out to you to continue to discuss how we can help take care of this for you. Feel free to reach back out to me directly. Thank you, Chris Cardinell -Internet Director- (703)368-3184

July 05, 2023

friendly prompt service. on 2023 ford ranger wiring harness recall Cleared recall from the books. More

by bobhinva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irene Shtock
Jul 05, 2023 -

Ourisman Ford of Manassas responded

We're happy we could take care of the recall on your 2023 Ford Ranger, Bob. We hope you continue enjoying your truck and look forward to seeing you next time. Thank you for rating Ourisman Ford of Manassas five stars!

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