Ourisman Ford of Manassas

Some issues with Ourisman. .. 1) The dealer I had, Will, knew little to nothing about cars. I actually knew more about the car I wanted to purchase than he did. Will was very p .. 1) The dealer I had, Will, knew little to nothing about cars. I actually knew more about the car I wanted to purchase than he did. Will was very polite and engaging; he just didn't know squat about cars. 2) Ourisman requires at least $20K in order to secure a loan with Ford Credit through them. I don't quite understand the game they have going with Ford Credit, but it seems a little sketchy to me. It seems like a bid to raise the amount paid in interest. 3) They don't provide any literature or information on what is covered in in the service warranties I purchased. I simply got told to look in the owner's manual. Huh? One would think that when asking customers to shell out over $6,000.00 for the warranties, they would at least provide some kind of printed material for reference. 3) The vehicle got cleaned in a rush and, as such, wasn't entirely clean on the inside. I needed to clean it again the next day to remove dirt smudges on both the plastic trim and the seat upholstery. The front window was also pretty grimy as well. Basically, it is the little things that count when purchasing a vehicle. I don't feel as though Ourisman stepped up. I got a gut feeling this review is going to affect how they treat me in the future. More

Very professional, customer oriented and proactive! They are always looking ahead and are thorough. One of the best you will deal with. They are always looking ahead and are thorough. One of the best you will deal with. More

Hello, took my 2021 F150 a couple days ago for repair on a radio that is glitching all the time for the 2nd time, May 23th was the 1st time they worked on it, I paid the deductible then. they called me Tues a radio that is glitching all the time for the 2nd time, May 23th was the 1st time they worked on it, I paid the deductible then. they called me Tuesday and said car is ready, when to pick it up and they wanted me to pay again for something that, according to then, it was fixed, I said no, I'm not paying for something that I already paid before. the nice lady called a manager and after talking to him, she said we will not charge you this time, she gave me the keys and I left. this morning at 7.21am. I got a called from Josh..... service?? advisor threating me that he is going to put a lien on my truck if I don't pay the $100...then got an email from them that they will report it ti Ford warranty if I don't the bill. I turned on the car this morning and guess what? the problem still exist. I'm taking my business to a place where they will appreciate it, this gentleman is risking losing a repeat customer instead of taking his time and assess the situation. he even said and i quote "I don't see anything on the system that says we worked on this before". I got the receipt Mr. invoice #101695 for you Josh to save you time looking for it. I'm a nice guy, you should try nice sometimes. More

Jose el de service es muy amable y le ayuda con todo lo recomiendo yo boy desde Maryland y no tengo q aser cita recomiendo yo boy desde Maryland y no tengo q aser cita More

This service department is the best! Josh is so phenomenal at communication! I never have to chase him down wondering when my car will be ready. He's easily accessible by text and he is Josh is so phenomenal at communication! I never have to chase him down wondering when my car will be ready. He's easily accessible by text and he is considerate of my schedule. More

Attention is nice and quick nice person Josh I recommend 👌he is nice person tanks 👌he is nice person tanks More

Ourisman Ford of Manassas is the best ford dealer I have worked with. Latisha was my sales representative and was fantastic to work with. I was able to easily work a trade for my old vehicle to purchase a n worked with. Latisha was my sales representative and was fantastic to work with. I was able to easily work a trade for my old vehicle to purchase a new vehicle. I was given excellent prices for both that were reasonable in my opinion for both the dealership and myself. I was able to drive all the way from New York to complete my purchase. Everything was transparent. Only took about an hour and I was back on my way home. Keith helped the finance portion and was able to get me a better rate than the rate I was pre-approved for. Customer service was excellent from the sales representative, to the finance manager, to the sales manager! 5/5 would work with again in the future! More

Emily was a Great Sales Rep. The whole process was outstanding. I would highly recommend ourisman ford of Manassas from the Service Dept. To the finance personnel. The whole process was outstanding. I would highly recommend ourisman ford of Manassas from the Service Dept. To the finance personnel. More

Josh was my technician that scheduled my vehicle for service. He was very thorough and kept tme advised of progress whole in maintenance. He also recommended a few additional requirements to consider service. He was very thorough and kept tme advised of progress whole in maintenance. He also recommended a few additional requirements to consider in light of milage. I was contacted (while waiting in the lounge) that the care was ready and Josh reviewed the results of the service. Well done and professional. Richard Pinto More

Happy with final job ok ok ok 0k ok ok ok ok ok ok alright!! alright!! More