Ourisman Ford of Manassas

Great experience working with Brian and everyone here, Made the process very easy to understand and streamlined. Made the process very easy to understand and streamlined. More

Caden was great! Made sure to get us helped out and on the road as quick as possible. We were in at 2 and out by 4 on top of that they were very respectful of our tim Made sure to get us helped out and on the road as quick as possible. We were in at 2 and out by 4 on top of that they were very respectful of our time, responsive to our needs, and honest. New dealership for life and would recommend Caden to anyone. More

Came in to get an inspection. Was met by Josh who quickly assessed my need. He informed me of an approximate waiting time and collected me after . Was met by Josh who quickly assessed my need. He informed me of an approximate waiting time and collected me after . More

Brian made the entire process very easy and streamlined. Would highly recommend for your vehicle buying needs. Would highly recommend for your vehicle buying needs. More

Nice to deal with straight up people! Purchased from out of town. Made the whole transaction easy and quick Purchased from out of town. Made the whole transaction easy and quick More

The dealership was clean and the staff was very helpful in finding us the right vehicle. in finding us the right vehicle. More

Post sale service has been a nightmare. It took us over a month to receive a check for the vehicle we sold them. Every time we called we got a different answer. I finally had to coordina It took us over a month to receive a check for the vehicle we sold them. Every time we called we got a different answer. I finally had to coordinate with the lien holder myself to have them resend the information they already sent, just to get Ourisman to release the check. We are now approaching almost two months since we bought the vehicle (Aug 26) and we still have no word about our registration. We had asked about transferring our plates from the previous vehicle to the new vehicle and they said that would be no problem at all. They had to Fed Ex us a new set of temp tags because they hadn't processed the registration. We are now one week from the second set of temp tags expiring and we still can't get a straight answer as to whether the registration has been submitted and when we can expect to get the registration. It seems that once you walk out the door with the new vehicle, they aren't very interested in providing any sort of customer service. I've lost track of the time we have spent having to follow up with them, without getting any real answers. More

Customer service was wonderful and courteous, they resolved the issue quickly with out any hassle or run around service 😊 resolved the issue quickly with out any hassle or run around service 😊 More

Can’t say enough good things about our salesman John Brevoort! He really went the extra mile to give us peace of mind about buying a used 2019 Toyota Tundra 1794 Edition that we weren’t able to see in p Brevoort! He really went the extra mile to give us peace of mind about buying a used 2019 Toyota Tundra 1794 Edition that we weren’t able to see in person since we live over 7 hours away in Tennessee! John took the time to take pictures, videos, and answered so many questions that we had in order to put our minds at ease! We set up for the vehicle to be delivered to us and it looked FANTASTIC and drove like a dream once we finally got our hands on it! First experience in my life buying a car “virtually” LOL, but John hung right there beside of us and was so responsive to every text and call! I immediately felt better once he told me in our first conversation that he was retired military because I believe there is a certain code of ethics that is represented when someone has served this country. Thank you John for your service to our country and your service to my family with this purchase! By the way, we chose John as our salesman because of a review that we had read just like this one of another satisfied long distance buyer who bragged on what a great job John had done for them. More

To Latisha Reynolds, She did not apply her sales force behavior to me, but explained correctly what my commitment is, during the purchasing procedure. Anyone who hates being treated aggressively by sales behavior to me, but explained correctly what my commitment is, during the purchasing procedure. Anyone who hates being treated aggressively by sales forces is encouraged to do business with her. More