Ourisman Ford of Manassas

It was a great, easy car buying experience. Jonathan was a great help and found us the perfect truck. Jonathan was a great help and found us the perfect truck. More

They were very accommodating with us being out of state it was hard to just stop by and look at the vehicle. We scheduled a PPI with a local shop a couple miles away and our salesman John came in on his da it was hard to just stop by and look at the vehicle. We scheduled a PPI with a local shop a couple miles away and our salesman John came in on his day off and took it there. Everything went super smooth with Hans in financing and we couldn't be happier with our purchase. Thanks guys! More

Matt at Ourisman Ford of Manassas was very attentive and helpful. He answered all my questions and helped my car get serviced quickly and satisfactorily. helpful. He answered all my questions and helped my car get serviced quickly and satisfactorily. More

It was a very smooth transition between trading in my Honda Fit to my upgraded safer car!! very smooth process! i deeply appreciate all the time, effort, and support you guys gave to myself and my family Honda Fit to my upgraded safer car!! very smooth process! i deeply appreciate all the time, effort, and support you guys gave to myself and my family. as i transitioned into a safer ride. Thank you all again! i appreciate the time and effort you all spend into helping everyone get the safer car they would enjoy. thank you for all your hard work we appreciate it! -Alina More

Jordan was knowledgeable and answered all my questions and helped me thru the trade and purchase of my new car. I would definitely recommend if you are in the market for a new car. and helped me thru the trade and purchase of my new car. I would definitely recommend if you are in the market for a new car. More

They sold me a used truck changed the APR on me did not tell me upon signing so I missed it my fault but now I cannot get a usable registration from them and they have totally ghosted me have a truck I can tell me upon signing so I missed it my fault but now I cannot get a usable registration from them and they have totally ghosted me have a truck I can’t drive in a dealership that won’t do what you’re supposed to do I will never buy another truck from them again More

Short and to the point, this dealer cannot be trusted. My last new vehicle purchase was through this dealership when it was Battlefield Ford, and boy is it different now. Last time was good, this time h My last new vehicle purchase was through this dealership when it was Battlefield Ford, and boy is it different now. Last time was good, this time has be utterly horrendous. They don't mind selling a vehicle with issues (even new), and once they get your money they really don't care. More

Extremely Disappointing After-Sales Service I purchased a brand new 2022 Mustang from Ourisman Ford of Manassas about four weeks ago. The buying process itself was relatively smooth, and my sales purchased a brand new 2022 Mustang from Ourisman Ford of Manassas about four weeks ago. The buying process itself was relatively smooth, and my salesperson, Cody, was pleasant to deal with. However, the service I received after buying the car has been nothing short of a nightmare. The first issue arose with the hood alignment, which should have been covered under warranty. I reached out to my sales Cody, and he assured me that the car would need to go to the body shop for the alignment, requiring a few days' time and he informed me that none of the rental were available and suggested I wait for a few weeks until one became free. Though disappointed, I accepted their response and waited for their call. After waiting for two weeks without any communication, I tried contacting my salesperson again, but to no avail. I left a message and sent an email explaining the situation, hoping for a response. It's been two more days, and still, no one has reached out to help solve my problem or provide an update. Incredibly frustratingly, every time I tried contacting the dealership and their online support, they redirected me to the service department, promising that someone would call me back for schedule. Yet, those promises were empty as no one ever reached out to address my concerns. To add insult to injury, my new Mustang is still missing one key, despite my salesperson's assurance that they would provide me with a new one. Regrettably, they never followed through on this either, leaving me feeling completely disregarded as a customer. The lack of attention, communication, and fulfillment of promises at Ourisman Ford of Manassas is utterly unacceptable. While the initial buying process may seem smooth, the experience after the sale has been filled with frustration and disappointment. I would strongly caution anyone considering purchasing a vehicle from this dealership to think twice and explore other options that prioritize customer satisfaction and after-sales support. More

They fixed a number of recalls on my car. The service was prompt, fast, and very courteous, The service was prompt, fast, and very courteous, More