Ourisman Ford of Manassas

Nice people and are very interested in good customer service. My salesman Ronals went above and beyond. He is very respectful in his manner, and straightforward. service. My salesman Ronals went above and beyond. He is very respectful in his manner, and straightforward. More

Glen is one of the best and he is doing his work very friendly and very nice guy friendly and very nice guy More

Clean Lot of vehicles to choose from salesman very knowledgeable very polite and friendly service with a smile knowledgeable very polite and friendly service with a smile More

Great experience working with Brian and everyone here, Made the process very easy to understand and streamlined. Made the process very easy to understand and streamlined. More

Caden was great! Made sure to get us helped out and on the road as quick as possible. We were in at 2 and out by 4 on top of that they were very respectful of our tim Made sure to get us helped out and on the road as quick as possible. We were in at 2 and out by 4 on top of that they were very respectful of our time, responsive to our needs, and honest. New dealership for life and would recommend Caden to anyone. More

Came in to get an inspection. Was met by Josh who quickly assessed my need. He informed me of an approximate waiting time and collected me after . Was met by Josh who quickly assessed my need. He informed me of an approximate waiting time and collected me after . More

Brian made the entire process very easy and streamlined. Would highly recommend for your vehicle buying needs. Would highly recommend for your vehicle buying needs. More

Nice to deal with straight up people! Purchased from out of town. Made the whole transaction easy and quick Purchased from out of town. Made the whole transaction easy and quick More

The dealership was clean and the staff was very helpful in finding us the right vehicle. in finding us the right vehicle. More

Post sale service has been a nightmare. It took us over a month to receive a check for the vehicle we sold them. Every time we called we got a different answer. I finally had to coordina It took us over a month to receive a check for the vehicle we sold them. Every time we called we got a different answer. I finally had to coordinate with the lien holder myself to have them resend the information they already sent, just to get Ourisman to release the check. We are now approaching almost two months since we bought the vehicle (Aug 26) and we still have no word about our registration. We had asked about transferring our plates from the previous vehicle to the new vehicle and they said that would be no problem at all. They had to Fed Ex us a new set of temp tags because they hadn't processed the registration. We are now one week from the second set of temp tags expiring and we still can't get a straight answer as to whether the registration has been submitted and when we can expect to get the registration. It seems that once you walk out the door with the new vehicle, they aren't very interested in providing any sort of customer service. I've lost track of the time we have spent having to follow up with them, without getting any real answers. More