Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ourisman Ford of Manassas
Manassas, VA
393 Reviews
Proudly serving Manassas, Centreville, Fairfax, Chantilly, Woodbridge, and surrounding areas in Virginia, customers have trusted the Ourisman name for all their automotive sales and service needs. Here at Ourisman Ford of Manassas, we have put all that experience into the newest, easiest way to buy a brand-new Ford or quality pre-owned car, van, or sport utility vehicle online. We have a huge selection to choose from and an all-new, easy-to-navigate website, featuring up-to-date specials and incentives. We are the #1 Ford Dealer in the Region, #1 Ford Dealer in Virginia, and #1 Commercial Truck Center in the Nation! Try our Ourisman Express purchase for the fastest and easiest way to purchase a new or preowned vehicle!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 393 reviews
July 09, 2025
I purchased a Bronco Big Bend in April 2025. The negotiation was pretty standard, was happy with the price, but after that, the experience went downhill. I went in to buy the truck and though The negotiation was pretty standard, was happy with the price, but after that, the experience went downhill. I went in to buy the truck and thought I had everything I needed but they have no process in palce for preparing customers to checkout at this dealership. It was very disorganized. We were using the college student discount and I was told beforehand that my son could sign everything electronically. Not the case. My wife had to drive the paperwork to my son's college a great distance away so we could take advantage of the discount. Unacceptable. Even the finance person that I dealt with said the sales people are a disaster. They have apps to do everything. The one to scan your license doesn't work. Their advice, just keep trying it. Very frustrating. I was told I would get a rate of 5.9%. I didn't discover that the rate was almost 8% until I was signing the papers. I guess they figured they would keep it a secret? Also unacceptable. Before I drove the truck off the lot the salesman was putting the plates on the truck. He was about to drill into the front bumper to install the front plate. I asked it that was necessary and he told me they make after market holders that screw in from the bottom and the dealership would not only reimburse me for the part, but also the labor to have someone else install it for me. I decided to go that route and purchased the part and installed it myself. I have sent the receipt to no less than a half dozen people at the dealership and have still not received the reimbursement even thought the salesman and two sales managers have assured me they would send the check. They also have a survey for you to fill out after the purchase. I was told that if I filled out the survey I would be given Ford points with a monetary value of $150. The salesman was very clear that I was to give "5 stars" for every question on the survey. When he saw that I did not do so, he texted me telling me that he was now going to be docked pay by Ford because I didn't give a full 5 star review. Of course that's not true. Also, I never received the additional Ford points. I guess they only use the promise of the Ford points to get you to lie on their surveys. We absolutely love the truck. By all means by a Ford Bronco. Just don't buy it from Ourisman Ford Manassas. More
by Mark S
Employees Worked With
July 07, 2025
Ourisman Ford if Manassas service department always does a first rate job taking care of my F-150 and performs services professionally and within a reasonable time. a first rate job taking care of my F-150 and performs services professionally and within a reasonable time. More
by ccase74
Employees Worked With
Josue
June 30, 2025
Spoke to Carlos in the pre-owned division for a week trying to purchase a 2019 EcoSport. I'd gotten pre-approved for a loan by my bank, which I needed a signed buyer's note for. I got the buyer's note, trying to purchase a 2019 EcoSport. I'd gotten pre-approved for a loan by my bank, which I needed a signed buyer's note for. I got the buyer's note, got it signed by myself and the dealership, had sent it off to the bank, who sent it to the dealership. I did all this online while signing on to an insurance policy as my previous policy was out-of-state and no longer active. The policy would not be active until the following day, so I was NOT ABLE TO PICK UP THE CAR that night. The last I heard from the dealership (who deals with my bank directly) was that everything was set on their end, and from the bank that they were just waiting on the underwriting team (both exchanges are pictured). The following day after I got off work I told Carlos what time I could come by to purchase the vehicle, had received confirmation from him, and got a ride to the dealership which is an hour out of my way. For the third time this week. It turns out that while I was on my way another potential buyer looked at the car and had decided they wanted it. When I showed up I had the situation explained to me and was told to sit and wait for the new buyer to explore financing options to decide if they wanted to go through with it. In the end, the new buyer liked the agreement, and the dealership SOLD THE CAR TO THE NEW BUYER. They SOLD THE CAR while I was ON THE WAY TO BUY IT, after having been in constant contact with them for a week. I talked to a manager (whose name I didn't grab and, after asking Carlos for, will probably not get as I'm CERTAIN I'll get ghosted by these folks) who said this dealership is FIRST COME, FIRST SERVE. This was after they had sat on the completed forms that were sent to them by my bank. The manager lied to me about hearing back from the bank and played dumb when I told him his own salesman had told me everything was ready. This was after they had tried talking me into a financing option earlier in the week that would have sat me either with a down-payment way out of my price range or with a payment plan with nearly TWENTY PERCENT INTEREST. I left without the car, having given a week of my time to this shady dealership, and with an insurance policy for a car that someone else bought. This place runs on extremely sketchy business practices and will not honor your business if they can get even another cent from someone else. They operate on lies and scams and care only about how much money they can get from you. And if not from you then from absolutely anyone else. DO NOT SHOP HERE! If this is how they treat their own customers who they have had ongoing business with then I would be worried about the state of the actual cars. If they don't scam you on the front end, then they will on the back. More
by Jack
June 22, 2025
Had car towed to Quick Lane Service. Although because of age of vehicle (25 years), it took 4 days to obtain parts, Elizabeth kept me informed and vas very kind to this 94 year old. Ve Although because of age of vehicle (25 years), it took 4 days to obtain parts, Elizabeth kept me informed and vas very kind to this 94 year old. Vehicle sees to perform well now.. More
by dondcourtney1
Employees Worked With
Elizabeth Silvers
June 13, 2025
Great car buying experience. This was my second vehicle purchased from Jason. Jason Clark and Josh provided excellent customer service. This was my second vehicle purchased from Jason. Jason Clark and Josh provided excellent customer service. More
by reginaldcrumb
May 23, 2025
Brody was great! He was awesome to work with and explained everything. Thank you so much for your help Brody and helping us purchase my new truck. He was awesome to work with and explained everything. Thank you so much for your help Brody and helping us purchase my new truck. More
by M.Layne
Employees Worked With
Brody
