Ourisman Ford of Manassas

This dealership cheats its customers and employees. Predatory sales and discriminatory practices. I do not recommend anybody to ever share personal information with this store. Predatory sales and discriminatory practices. I do not recommend anybody to ever share personal information with this store. More

I just had a great experience buying a new Bronco Sport Badlands, from Ourisman Ford of Manassas. I am an out of state buyer so most of the paperwork and negotiation was handled before I drove down to pick Badlands, from Ourisman Ford of Manassas. I am an out of state buyer so most of the paperwork and negotiation was handled before I drove down to pick up the vehicle. My sales consultant, William Andre, made the process incredibly smooth, friendly, and pleasurable. He is extremely knowledgeable, trustworthy, and responsive and I couldn't recommend anyone more. In fact, I even had my best friend buy a Bronco from Will at the same time as I did. If that isn't the highest endorsement I can give, I don't know what is. I've been buying new cars for over 30 years and I finally found a dealership that I am 100% certain I will buy more cars from. Thank you so much Will (sales) and Solomon (finance). It was a pleasure doing business with you gentlemen. All the best. Jerry D. (New Jersey) More

Everything was good, I like Julian. He is honest and he lets you know what is going on with the service on your vehicle He is honest and he lets you know what is going on with the service on your vehicle More

The service Or Zamon Ford in Manassas was quick employee was polite and the store was clean was polite and the store was clean More

Service exceptional, much appreciated for customer service, knowledgeable and versatile awareness about my interest to keep my car in tip top shape. Thanks guys. service, knowledgeable and versatile awareness about my interest to keep my car in tip top shape. Thanks guys. More

Great 1v1 communications on the warranty work on our '25 Explorer. Amy was a stellar Service Representative. Very thankful for the Loaner that was provided which was a similarly equipped Explorer. Thanks Explorer. Amy was a stellar Service Representative. Very thankful for the Loaner that was provided which was a similarly equipped Explorer. Thanks Oursman Team! More

Ford service has taken the next step towards incredible customer service . Uber rides home and back to the dealership is impressive. I recently stopped in for an oil change and ourisman completed my recal customer service . Uber rides home and back to the dealership is impressive. I recently stopped in for an oil change and ourisman completed my recalls as well very quickly. Thanks much Oursman ! More

I bought a part from these people and got the wrong part I paid $134.50 the only refunded me $88.54 I don't care if there is a restock fee but to charge almost 50 dollars to restock a part is absolutely rid I paid $134.50 the only refunded me $88.54 I don't care if there is a restock fee but to charge almost 50 dollars to restock a part is absolutely ridiculous. Seems to me it is borderline fraud so I will be calling gracias the consumer protection agency and the BBB to file a complaint against them. But most importantly. PEOPLE LEARN FROM MY MISTAKE AND TAKE YOUR BUSINESS ELSEWHERE UNLESS YOU WANT TO BE TREATED IN SUCH A DISRESPECTFUL LIGHT. ITS ABSOLUTELY INSANE... More

Extremely rude and unprofessional purchase experience with Carlos Moran. Sales individual was very coy, deceitful and terse. Thousands of dollars in hidden fees, with absurd dealer processing fees. This with Carlos Moran. Sales individual was very coy, deceitful and terse. Thousands of dollars in hidden fees, with absurd dealer processing fees. This dealership is not interested in paid-in-full purchases. More