Ourisman Ford & Lincoln of Alexandria

In July 2025, shortly after purchasing a brand new 2024 Bronco, this dealership chipped the paint during emblem removal and did not disclose it. I discovered the damage myself. On July 25, they took the v Bronco, this dealership chipped the paint during emblem removal and did not disclose it. I discovered the damage myself. On July 25, they took the vehicle back to correct it. Before delivery, I specifically asked via text whether the paint had dried because the turnaround felt unusually fast. Vijay Krishna confirmed it was dry enough to reinstall the emblem. General Manager Lee Brooks also stated I would “need a magnifying glass” to see the issue because the correction had been done so well. The vehicle was delivered with the paint chips still clearly visible. No paint correction had been performed. The Bronco emblem was installed sideways in a way that partially covered the damage. Because work had been represented as completed when it was not, I withdrew consent for further repairs. I was later told the dealership would cover third-party paint correction. They are now denying that agreement and claiming the matter is closed after providing only $350 for “inconvenience.” That amount was discussed as compensation for the repeated trips and disruption — not for paint repair. No reasonable person would accept $350 to correct chipped paint on a brand new vehicle. Screenshots and photos are attached. If you are considering purchasing a vehicle or authorizing service here, document everything in writing. My experience involved undisclosed damage, representations that repair work had been completed when it had not, and a refusal to honor what was agreed. More

This was 2nd car I have purchased from the dealership. Service and quality is excellent!!! Service and quality is excellent!!! More

Perhaps the single best purchasing experience of my life. I'll start with Mike P., my salesperson. Mike initiated contact with me on the vehicle I was interested in and was open to a number of options when i I'll start with Mike P., my salesperson. Mike initiated contact with me on the vehicle I was interested in and was open to a number of options when it looked like the vehicle was out of range for me. Lee, Sales Manager, threw the kitchen sink at the deal while I was at another dealership about to sign on another car. That dealership opened a door for me to leave, but Lee's work made me run through it. Finally, Ted in Finance was an incredibly personal, laid back person who showed care for me more than a need to maximize profit on a deal. It was worth the drive to be treated so well and to get such a great deal. More

I had a great experience buying my first new car from Ourisman Ford, from the extremely friendly staff. from the general manager to the finance manager and my salesman KD! He was absolutely awesome! Grea Ourisman Ford, from the extremely friendly staff. from the general manager to the finance manager and my salesman KD! He was absolutely awesome! Great job KD! More

If you have a choice and you care about service you should avoid Ourisman Lincoln in Alexandria. The first clue is that it is virtually impossible to speak to a real person. The phone system moves yo should avoid Ourisman Lincoln in Alexandria. The first clue is that it is virtually impossible to speak to a real person. The phone system moves you around to nowhere until you give up. If you only need standard maintenance (and recalls are NOT standard maintenance but are frequent on our vehicle) you can get scheduled without speaking to a live person. Once you arrive you rarely get a service professional, you typically get an admin just taking the keys and checking you in; forget about any discussion on what is needed or what is done. When you do get a service professional, they try to be helpful, but my experience is that none of their workers have more than a few months of experience so good luck trying to link any repairs to previous visits. Despite numerous promises and good intent, the service in intolerable! This is with an $80k vehicle so not sure how to get their attention. More

About 3 or 4 years ago I had a couple of miserable experiences with Ourisman Ford-Lincoln service in Alexandria. I went back with some reluctance yesterday, and was very impressed with the complete t experiences with Ourisman Ford-Lincoln service in Alexandria. I went back with some reluctance yesterday, and was very impressed with the complete turn-around. The work was done properly and quickly, and I was kept informed throughout by Marcus. Very impressed - good job. I am happy to have this as an option for work on my Nautilus. More