Ourisman Ford & Lincoln of Alexandria

It took over two hours for an oil change and I thought they were going to do my brakes. My receipt says they completed the 60K mile service (Oil Change) and I didn't need brakes and my tires were in 'ok' they were going to do my brakes. My receipt says they completed the 60K mile service (Oil Change) and I didn't need brakes and my tires were in 'ok' condition. The tires are new. The last time I was the dealership they said at my 60K check I would need new brakes and tires. I am now wondering if the brakes being okay was just them not wanting to take another 3 hours to change them. I can clearly hear them when I am stopping. I have never had an issue before. This is my first bad experience so I will give it another try. More

Service dept has severe communication problems both internally within the shop and externally with customer internally within the shop and externally with customer More

I wish more dealerships had a great sales rep like Mr. Brian Kramb. He took his time to make sure I was getting what I wanted and I did. Thanks Mr Kramb, your the best. Brian Kramb. He took his time to make sure I was getting what I wanted and I did. Thanks Mr Kramb, your the best. More

I can't thank this dealership enough for the best service we have ever had! From the general manager personally helping us to his accounting staff. They are absolutely the best I have ever dealt with! we have ever had! From the general manager personally helping us to his accounting staff. They are absolutely the best I have ever dealt with! More

Wyatt was fantastic: knowledgeable and clear spoken and honest. Quentin, the business manager, was also very good. Got the Bronco we wanted. honest. Quentin, the business manager, was also very good. Got the Bronco we wanted. More

We’ve purchased five cars from this dealership and each time it was a smooth transaction. No pressure to buy, helpful review of financing options, and engaged management. Overall great experience each time time it was a smooth transaction. No pressure to buy, helpful review of financing options, and engaged management. Overall great experience each time. More

My car went in to have its over head console light replaced, the part was ordered over 2 months ago, and while there for that to have an oil change. Well the oil change was completed, I was told the w replaced, the part was ordered over 2 months ago, and while there for that to have an oil change. Well the oil change was completed, I was told the work was done: but then on the print out invoice sheet it states the over head light is being ordered today. No one called me, no one attempted to explain why a part which was ordered months ago and I was told was ready to be installed now is missing. I’ve tried multiple days in a row to get a hold of anyone at the dealership, no one returns my calls, nor does anyone pick up the phone. The service manager won’t answer the phone or return my calls when I’m told to leave a message, the service agent doesn’t pick up the phone or return my calls. And the service invoice lists a complimentary car wash was completed, but that was a lie as my car was as left unwashed: not that I required this, but if an invoice states this was done it should be completed. If I could give 0 stars for this I would. More

We have shopped for our vehicles here for decades! Always a great experience. Sales and Service Departments have been great to work with! Always a great experience. Sales and Service Departments have been great to work with! More