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Ourisman Ford & Lincoln of Alexandria
Alexandria, VA
224 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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224 Reviews of Ourisman Ford & Lincoln of Alexandria
March 16, 2024
ZERO STARS. Not only are they completely incompetent as mechanics, but they’re wholly unresponsive and rude. Mind you, we’ve only ever had Ford dealerships work Not only are they completely incompetent as mechanics, but they’re wholly unresponsive and rude. Mind you, we’ve only ever had Ford dealerships work on the vehicle. We are in the process of addressing NEARLY A YEAR’S WORTH of mistakes, but everyone needs a warning that they will make MULTIPLE errors and then try to pin it on you financially and refuse to answer the phone for their own corporate office to address the issues called out. Chris Browne is the most vile individual I’ve ever had the misfortune of dealing with. BY ALL COSTS AVOID THIS JUNKYARD OF CARS AND PEOPLE. More
by kvmelt93
Employees Worked With
CHRIS BROWNE
March 07, 2024
Better hope you never need service. Trying to get a person to discuss service requirements is nearly impossible. Once I finally reached a person there was near zero understanding of w Trying to get a person to discuss service requirements is nearly impossible. Once I finally reached a person there was near zero understanding of work required. When the work is finished nearly impossible to determine what was done. In addition, we have a 2023 Lincoln Aviator with three recalls and two of the three do not have a fix after 6 months of the recall notice. More
by bob.lefort1961
Employees Worked With
No one worth mentioning
March 01, 2024
Quentin Walters and Jeff Rosenblatt are awesome! I contacted the dealership in early January about a used 2013 Ford Explorer Sport that they had listed on their website. And was connected with Quent I contacted the dealership in early January about a used 2013 Ford Explorer Sport that they had listed on their website. And was connected with Quentin. I told Quentin that I was looking for one of these vehicles specifically and was very interested in the vehicle despite being over two hours away. Quentin let me know that the vehicle had already been sent to auction. After I expressed my interest in the vehicle, the dealership brought the vehicle back from the auction and I made an appointment to go out and see it. I really liked the vehicle and decided to purchase it, but it needed some work. Ourisman did over $5,000 worth of work to the vehicle to get it show room ready for me. I got to pick it up about two weeks later and I was so very impressed with the work that they did! I could not be happier with my experience here at this dealership. Everyone that I worked with was great. Even weeks later I had a small issue with the vehicle and the dealership continued to work with me to get it resolved. I’d recommend this dealership to anyone! More
by Tim
Employees Worked With
Quentin Walters, Jeff Rosenblatt, David Sperau
February 21, 2024
Great services. I love the attention and attitude from the people. I’m coming back soon to pick up my license plate for my black mustang GT 2024. I love the attention and attitude from the people. I’m coming back soon to pick up my license plate for my black mustang GT 2024. More
by Kevinpmarinero99
Employees Worked With
David Sperau
January 26, 2024
Salesman was outstanding, very personable. He anticipated my needs and did things I needed and wanted done without me having to ask. Very thorough when showing me the features of the vehicle. He anticipated my needs and did things I needed and wanted done without me having to ask. Very thorough when showing me the features of the vehicle. The finance person was great. She got me what I wanted. I hate it when the finance person really pushes for the extras... She was thorough in showing me what was available, but didn't push... I like that. I was in and out of her office in about 10 minutes... Which is exactly what I wanted. Overall this dealership is excellent... The manager was available to talk to me when I wanted... Overall I was very pleasant experience. I highly recommend them. More
by robwbohn
Employees Worked With
David Sperau
December 29, 2023
We bought our 2023 Escape from Tez Green in October. Tez was very professional with our sale. The service department however is terrible! Our car has been in for service two times since the sale and it Tez was very professional with our sale. The service department however is terrible! Our car has been in for service two times since the sale and it is still there for over four weeks. We do not receive updates, written information, and only occasional phone calls returned. We need to get in touch with them to receive updates on our car. When we do get the car back, we plan to take it to another Ford dealership for future service. The customer service and communication in the service department needs to be greatly improved. More
by Sueann.stupy
Employees Worked With
Tez Green
December 12, 2023
I buy most cars on line over the years , easiest for me by far. This makes the 5th Lincoln , Fords and Mercs total another 11. MY point , I like Ford products . Ourisman Ford Lincoln was absolutely easy by far. This makes the 5th Lincoln , Fords and Mercs total another 11. MY point , I like Ford products . Ourisman Ford Lincoln was absolutely easy to make a deal. The sales staff and title department service was beyond ordinary , as I am not a VA resident , everything being done via email and tel calls. The price was reasonable , the car came fully checked and serviced ( certified used ) .I recommend the dealership without hesitation. Kris Vanderman Atty Dec 12 , 2023 More
by kris
Employees Worked With
Shawn Allen Sales Mgr , Quentin Walters , salesman , Rhonda ___, Title agent
