Ourisman Fairfax Toyota

Excellent Service On New RAV4 My husband took my 2017 RAV4 in for the complimentary 10,000 mile service and was extremely pleased with the quality work done in a timely manner, one My husband took my 2017 RAV4 in for the complimentary 10,000 mile service and was extremely pleased with the quality work done in a timely manner, one which resulted in a minimal wait time. He credited this outstanding effort to Mr Allen, the service advisor, who insured that we were satisfied customers. He even inquired about the 2002 Highlander which we still own. Thank you. More

Excellent service! I was quickly directed to a service manager, Dane, who worked with me to understand what I needed, listened to my specific concerns, and worked with m I was quickly directed to a service manager, Dane, who worked with me to understand what I needed, listened to my specific concerns, and worked with me to understand the required and recommended repairs. The distinction between the two were clear, and I understood the specific costs for each. I've been an Ourisman customer (service and sales) since 1995. I don't plan to change that. More

Responsive to the car's needs and my preferences. Professional and friendly and I like the amenities that were available while you waited. Another tv with a remote to create additional viewing opti Professional and friendly and I like the amenities that were available while you waited. Another tv with a remote to create additional viewing options for customers would be great. Also, clients are often stressed when they are waiting because they know they have to get somewhere, so it would be good to have some chamominle tea available along with the other beverages. More

Very Happy I was met at the door and take care of quickly. My service was done in the time frame promised, while I waited. The waiting area was neat and clean. I was met at the door and take care of quickly. My service was done in the time frame promised, while I waited. The waiting area was neat and clean. I appreciated the snacks and coffee. More

Always Great Service and Attitude I have been going to Ourisman Fairfax Toyota for over 20 years and continue to visit Ourisman for all our services and infrequent repairs. Their staf I have been going to Ourisman Fairfax Toyota for over 20 years and continue to visit Ourisman for all our services and infrequent repairs. Their staff is courteous, polite, exceptionally well trained and attends to business in a courteous yet efficient manner. Over the years I have used many Service Techs including Sean Pieper, Maurice Allen, Brian Pettaway, Samuel Awuku-Larbi, Nicholas Agrella to name a few. All know their business and get me into and out of the shops in a very reasonable period of time while also explaining the work that has to be done in easily understood everyday English. Their shop teams are up to speed on current practices, and have the training and experience to do the job right the first time. Trevor Foltz, who has been with Ourisman Toyota for over 20 years is an excellent example of a Service Inspector and Maintainer who knows his job and the business, and shares his wisdom. If I have a special request, MIchael Neumann or Jim Evans is always around to explain the procedure or point me in the right direction. The Ourisman Fairfax Toyota Team is the primary reason we stay with Toyota vehicles and Ourisman. Well done from a first rate team. More

Recall Service I was attended to fairly quickly and my service was done in a little over an hour while I waited which was quite reasonable. The waiting area was nea I was attended to fairly quickly and my service was done in a little over an hour while I waited which was quite reasonable. The waiting area was neat and clean and very attractive. More

Great Customer Service Staff gave prompt service and knowledgeable on the products/vehicle serviced. Availability of loaner car is very convenient and appreciated, though th Staff gave prompt service and knowledgeable on the products/vehicle serviced. Availability of loaner car is very convenient and appreciated, though this time I got a not so pretty "green" Corolla. Service appointment made via web site was pretty easy too.Great Customer Service More

Attended to promptly; work quickly done I called in the morning to make an afternoon appointment for scheduled maintenance. I was greeted courteously when I arrived and promptly directed to I called in the morning to make an afternoon appointment for scheduled maintenance. I was greeted courteously when I arrived and promptly directed to my assigned service representative. Work was done expeditiously and I left with a freshly washed car within the predicted wait time of 1 hour 45 minutes and at a cost just under the estimated amount. More

-new car and inspection sticker 5 months old The salesman said I could get it reinspected just bring it down to service. I called them up and was told that the inspectors there till 5 o'clock so The salesman said I could get it reinspected just bring it down to service. I called them up and was told that the inspectors there till 5 o'clock so I'll be there before five. When I got there I went to the greater and she sent me over to one of the service people and I said I'm here to get my car inspected and gave them the order slip for an inspection and the when I got there I went to the greater and she sent me over to one of the service people and I said I'm here to get my car inspected and gave them the order slip for an inspection and the Service rep said "how do you know he's here the inspector "". I was immediately taken back by his attitude and I said well I called up I spoke to the service person and they said he was here till five. He snaps back who told you what was the name so so confrontational !!! If that's any sign of your service department attitude towards customers WOW! More

Review Service department provided excellent service. Bill and service terms were explained at length and listed terms and price. Price was within budget a Service department provided excellent service. Bill and service terms were explained at length and listed terms and price. Price was within budget and reason, and I was given a complete explanation of what service was preformed on my car. After the service was completed, final bill was given and services were explained again. More