Ourisman Fairfax Toyota

Major repairs Brian was most helpful and knowledgeable in his guidance and advise of problems and solutions. His availability during evening hours was invaluable. Brian was most helpful and knowledgeable in his guidance and advise of problems and solutions. His availability during evening hours was invaluable. The work was well done. More

Great Service as always Easy to make on line appointments. Was directed to Dane who promptly serviced my Highlander. There were some recommendations that needed to be fixed Easy to make on line appointments. Was directed to Dane who promptly serviced my Highlander. There were some recommendations that needed to be fixed but was not pressured to complete them all. More

Excellent Our service rep Melenie, is wondeful, knowlwdgeible, careing and friendly, Tuesday's service was longer than usual but the end result was a clean car Our service rep Melenie, is wondeful, knowlwdgeible, careing and friendly, Tuesday's service was longer than usual but the end result was a clean car running great. She kept us advised of the progress. More

55,000 service of my 2010 Prius. Arrived without appointment and promptly met with service rep (Dane Beunier). Rep clearly explained service needed and est. price. As usual, everyon Arrived without appointment and promptly met with service rep (Dane Beunier). Rep clearly explained service needed and est. price. As usual, everyone met was most helpful and friendly. Accommodations for waiting customers are great. Car was ready, including much appreciated wash, in a most reasonable time. Service and staff at this center have consistently been outstanding. More

quick and easy Dane is very helpful and always gets me in and out of the dealer as fast as possible. He takes time to explain in detail what will be going on with my Dane is very helpful and always gets me in and out of the dealer as fast as possible. He takes time to explain in detail what will be going on with my truck and asks if I would like a car wash. He is a great plus to the Toyota team. More

Great service... long wait time. You have an exceptional staff. Truly some of the best in customer service. Handshakes, friendly greetings and smiles all around. I was offered a shutt You have an exceptional staff. Truly some of the best in customer service. Handshakes, friendly greetings and smiles all around. I was offered a shuttle to the nearest shopping center while I waited (I declined but appreciated the gesture) my only complaint was that I was quoted "about an hour" for maintenence and it took well over 2 hours. I was not informed of the longer wait time. More

Excellent customer service Everyone at the sales center was helpful, friendly and respectful. The sales process was easy, no headaches at all! My sales person, Oleg, was fully Everyone at the sales center was helpful, friendly and respectful. The sales process was easy, no headaches at all! My sales person, Oleg, was fully informed about the car and very helpful in setting up so many options. More

Service Maurice Allen is always pleasant to work with and tells me in layman terms what needs to be done to my car. Kudos to Maurice Maurice Allen is always pleasant to work with and tells me in layman terms what needs to be done to my car. Kudos to Maurice More

Quick respond to help. You let me know my 2006 Toyota Sienna 4 wheel did not need spare Tyre even when l was worry for driving without spare Tyre You let me know my 2006 Toyota Sienna 4 wheel did not need spare Tyre even when l was worry for driving without spare Tyre More

Love this service center My mileage always seems to creep up on me and I call on my way into work (2 miles away) they always get me in, give me a loaner and I'm back on the ro My mileage always seems to creep up on me and I call on my way into work (2 miles away) they always get me in, give me a loaner and I'm back on the road in minutes. This time my car was finished in 1.5 hours. Still can't believe it! More