Ourisman Fairfax Toyota

Excellent Service by Eddie and others Eddie was very attentive and responsive to our questions during the process of trying to decide which vehicle, etc. we wanted. Eddie was also knowledg Eddie was very attentive and responsive to our questions during the process of trying to decide which vehicle, etc. we wanted. Eddie was also knowledgeable in explaining the differences between the models we were considering. More

Excellent service From the minute I arrived for my routine maintenance, every employee was friendly and helpful. My car was returned in a timely manner and the wait roo From the minute I arrived for my routine maintenance, every employee was friendly and helpful. My car was returned in a timely manner and the wait room was clean and pleasant. More

Wonderful Experience I have always had a wonderful experience at Ourisman Fairfax Toyota. Carrol Hyman is GREAT! He is attentive, diligent, and really makes you feel like I have always had a wonderful experience at Ourisman Fairfax Toyota. Carrol Hyman is GREAT! He is attentive, diligent, and really makes you feel like you and your car are his top priority. He has a repeat customer in me because of his service! The employees who do the actual servicing, etc (I've also had a tire patched there) do a wonderful job, too. More

OUTSTANDING!!! Over the years, going to the dealer to buy a car was not exactly a pleasant thought. This time was certainly different. The sales person that my wif Over the years, going to the dealer to buy a car was not exactly a pleasant thought. This time was certainly different. The sales person that my wife and I encountered was not only knowledgeable on his field but very pleasant to talked to. He did not push you to buy a car, he paced himself to know what we were looking for and need it. Then, he followed to present us with comparisons of multiple cars that fitted our profile. The experience was probably the best we had over the years and we walked out of there with 2 cars. More

Excellent work done rapidly with superior customer service I was greeted so well by Mustafa. He explained everything to me, and told me the time frame it would take. I felt so confident in his explanation th I was greeted so well by Mustafa. He explained everything to me, and told me the time frame it would take. I felt so confident in his explanation that I was able to sit and relax in the ultra-comfortable waiting room. When the service was done, ahead of schedule, Mustafa again explained the work that was completed and walked me to the checkout counter, where the people behind the counter were efficient and polite. Every car service experience should be like this!! More

60,000 mile check up Sean was very helpful. Called with other issues. Got me a loaner and called with updates. Excellent service as always. Recommend to all our friends Sean was very helpful. Called with other issues. Got me a loaner and called with updates. Excellent service as always. Recommend to all our friends More

Servicing my car is a pleasure Mustafa was courteous and the work was done quickly. Also, they have a great lounge with TV, coffee and donuts, and plenty tables for quiet reading. Mustafa was courteous and the work was done quickly. Also, they have a great lounge with TV, coffee and donuts, and plenty tables for quiet reading. I like going to this place because servicing my car is actually a pleasant experience. More

Service early Monday Car was towed to Center on a Sunday afternoon, key dropped off by towing company. I left voice mail with Toyota agent Sunday night detailing problem, Car was towed to Center on a Sunday afternoon, key dropped off by towing company. I left voice mail with Toyota agent Sunday night detailing problem, asking for call back Monday. Received calls before 0800 Monday and during process to authorize work and advise when car could be picked up. Picked up car, service explained and drove out with cleaned car at lunchtime Monday. Smooth, efficient, good communications. More

Love the service, car wash and donuts! Carrol was wonderful! Your employees are always very helpful explaining. They also seem to make each visit as peasant as possible. A far cry from th Carrol was wonderful! Your employees are always very helpful explaining. They also seem to make each visit as peasant as possible. A far cry from the old days where car maintaince was a thing to dread. More

Faster than expected Customer service was spot on! No waiting, Customer service rep was courteous and took care of the check out as well...just handed me the keys and than Customer service was spot on! No waiting, Customer service rep was courteous and took care of the check out as well...just handed me the keys and thanked me for using Ourisman Service. More