Ourisman Fairfax Toyota

6 months or 5000 miles services DAN BEUNIER was my service advisor very nice and knowledge . The job was done in 2 hour included a free car wash . Plan to see him again for next sch DAN BEUNIER was my service advisor very nice and knowledge . The job was done in 2 hour included a free car wash . Plan to see him again for next schedule More

Nice, quick visit. Maintenance is too expensive. Sean was nice and helpful. Shuttle drivers are excellent/ friendly. service was prompt. Not particularly with the auto notices that show up in the c Sean was nice and helpful. Shuttle drivers are excellent/ friendly. service was prompt. Not particularly with the auto notices that show up in the car and the expense of these maintenance items.+ More

Personal Service Maurice was our service contact on Friday for my 100,000mile Sienna check and Sat. for my husband, Michael's 63,000 mi. Highlander check. Maurice hel Maurice was our service contact on Friday for my 100,000mile Sienna check and Sat. for my husband, Michael's 63,000 mi. Highlander check. Maurice helped us find the service coupon. I had it at home on my computer but was asked to sign-up for a Toyota online account. After doing that, I could not find the coupons again. Maurice/technicians noticed my state inspection was due! Thankful to get that done at Toyota in case something needed to be done to pass. Also, nice to not sit in an inspection line. *Finally, Hira at the check out showed her thoughtfulness and customer caring. We have an older special needs son that has accompanied me to MANY (MOST) service appointment since our first Toyota in 2012. He looks forward to visiting the donuts for a treat. After we did the night drop, my son, asked if he could go to pick up the car on Friday. We got there about 3:00 and he was so disappointed to find an empty donut case. Hira saw his face. I told her we'd be back tomorrow with my husband's car and maybe he'd have better luck. She said, " I will be here tomorrow and I will save him a donut." Sure enough, we arrived on Sat. afternoon. My son went to the donuts while we spoke with Maurice and paid with Hira. He again found an empty case. But Hira had a small bag behind her counter with a donut for him and for his brother and sister. Inside when we got home, we found a note: "Enjoy! -Hira". I cannot tell you how that made our day. Hira is a gem! Thank you, Hira, for your thoughtfulness! More

Great customer service Every single person in the Service Dept. was very helpful, professional and friendly. My experience was great. They had the service done ahead of sche Every single person in the Service Dept. was very helpful, professional and friendly. My experience was great. They had the service done ahead of schedule. More

Excellent service I was very pleased with the attention and service. ghalib ismael was winderful. I appreciated the attention to detail and care in handling my needs. I was very pleased with the attention and service. ghalib ismael was winderful. I appreciated the attention to detail and care in handling my needs. More

The service center is great! Everything are good to me. It is a very good place to take care your cars. I recommend this service center to who have Toyota cars. Everything are good to me. It is a very good place to take care your cars. I recommend this service center to who have Toyota cars. More

Great customer service Simon was the man that helped me and he was wonderful. He kept me fully informed on the status of the work while I read a book in the very spacious a Simon was the man that helped me and he was wonderful. He kept me fully informed on the status of the work while I read a book in the very spacious and comfortable waiting room. It took less time than he had told me at the beginning which was a nice surprise. The lady that rang me up was also very friendly abdmade me feel at ease. I will definitely take my Toyota here again. More

Excellent service associate Dane consistently makes our visits fast and painless. Ourisman’s emphasis on great customer service is clearly evident. Even the gentleman who gets t Dane consistently makes our visits fast and painless. Ourisman’s emphasis on great customer service is clearly evident. Even the gentleman who gets the loaner cars for us is great to work with. Keep it up! More

Service was excellent Came to replace my lost remote key. Was told the process by Mr. Dane the serviceman. Key was delivered shortly. Thanks for the excellent service and k Came to replace my lost remote key. Was told the process by Mr. Dane the serviceman. Key was delivered shortly. Thanks for the excellent service and keep it up. More

Car buying experience The staff is very friendly and accommodating. They were easy to talk to and made the car buying experience a little less stressful. The paperwork at The staff is very friendly and accommodating. They were easy to talk to and made the car buying experience a little less stressful. The paperwork at the end took a little longer than desirable as everything seemed to be at a slow pace after the deal was made. Overall a wonderful experience. My sales team was great! More