Ourisman Fairfax Toyota

Consistent Service Excellence We have been part of Oarsman Toyota since 2015 when we leased two vehicles. All visits have been scheduled and completed as promised with all work co We have been part of Oarsman Toyota since 2015 when we leased two vehicles. All visits have been scheduled and completed as promised with all work completed. Staff have been helpful and managers responsive to every question. Mike in the Service Department is a true gentleman and professional. As we have purchased now the previously leased vehicles we will continue using the Service Department More

battery died replaced on 1/5/18 My good rating would normally be excellent; however, because of extenuating reasons, weather, etc. the rating dropped because I thought two hours was My good rating would normally be excellent; however, because of extenuating reasons, weather, etc. the rating dropped because I thought two hours was far too long. More

travel in the deep freeze I recently took my Avalon to visit family in Minnesota for Christmas. We spent a week in blow zero temperatures and traveled home through very hazardo I recently took my Avalon to visit family in Minnesota for Christmas. We spent a week in blow zero temperatures and traveled home through very hazardous conditions, Just after we left our last gas stop before home the air bag warning light illuminated. I took the car to Oursman the next day and the technicians quickly diagnosed and fixed the problem in the warning system. Great service as usual and back on the road safely. More

Nice People, Good Price I went in to look at the Prius Prime, and initially they did not have the color that I was looking for. They quickly looked and found the car I wante I went in to look at the Prius Prime, and initially they did not have the color that I was looking for. They quickly looked and found the car I wanted. Everyone was very nice and helpful making the process of getting a new car as painless as possible. More

Sales etc. - My scores for my sales experience are listed in this submission, My scores for my sales experience are listed in this submission - Sales etc. - My scores for my sales experience are listed in this submission, My scores for my sales experience are listed in this submission - Sales More

6 month or 15 K mileage check up My attendant was welcoming, polite and efficient. The waiting area was clean and comfortable. I like the proximity to Denny's. Fast service was provid My attendant was welcoming, polite and efficient. The waiting area was clean and comfortable. I like the proximity to Denny's. Fast service was provided. More

Check up under warranty Excellent service, speedy and comfortable wait. Appreciated the courtesy of Mr. Neumann from Trier. All individuals were most helpful. Liked the donut Excellent service, speedy and comfortable wait. Appreciated the courtesy of Mr. Neumann from Trier. All individuals were most helpful. Liked the donuts and rest area coffee. More

Danny G. was very helpful Between Danny G. and tech Brian, I learned important details about my Solara, and justifies my long-term trust of Fairfax Toyota for both information Between Danny G. and tech Brian, I learned important details about my Solara, and justifies my long-term trust of Fairfax Toyota for both information and services. More

Joining the Toyota Family First 8 months living in Fairfax County and our experience with Ourisman Fairfax was “Top Class” as our Salesman Oleg Lukyanchikov and Sales Staff wer First 8 months living in Fairfax County and our experience with Ourisman Fairfax was “Top Class” as our Salesman Oleg Lukyanchikov and Sales Staff were most supportive and answered all our questions. Mr. Gaurav Gulati worked with us to find the best car for our family needs and price. More

Great work Jeff walked us thru the entire process of leasing versus purchasing and was super patient with us since we had never leased before. Needless to say, w Jeff walked us thru the entire process of leasing versus purchasing and was super patient with us since we had never leased before. Needless to say, we took his advice and couldn’t be happier that we did. We will send all family and friends directly to him since we know he will take good care of them. Very refreshing experience from what we’re used to when we buy cars. More