Ourisman Fairfax Toyota

Review for Ourisman Toyota – Fairfax, VA I’ve had two consecutive, unacceptable experiences with the service department at Ourisman Toyota in Fairfax, and after giving them multiple chances, it’s clear t consecutive, unacceptable experiences with the service department at Ourisman Toyota in Fairfax, and after giving them multiple chances, it’s clear that integrity and basic competence are not part of their operation. On my first visit, I brought in my RAV4 for an oil change and to have aftermarket HID headlamp bulbs installed. They replaced the bulbs — but none of the four worked. What’s worse, the mechanic knew they weren’t working and said nothing. I was nearly sent home in a vehicle with zero functioning headlights. Only after I noticed and brought it to the service manager’s attention did anything happen. He confirmed the lights didn’t work, brought the mechanic out, and asked him to explain. The mechanic shrugged and said, “they do not work.” This was immediately proven false when the manager installed them correctly himself. Still, I gave the dealership another chance. I returned for the 60,000-mile service and asked them to replace one faulty OEM Toyota bulb. I was told I had to buy them in pairs — fine. I also requested they troubleshoot a potential wiring issue. The car was with them for two days. When I was finally told it was ready, I picked it up — only to find that none of the headlamps were working. Not the two brand-new Toyota bulbs I just paid for, not the two previously working HID bulbs — nothing. And, of course, they completely forgot to investigate the wiring issue. This level of incompetence would be bad enough. But what followed was worse: I opened a case with Toyota Corporate, only to learn that Ourisman submitted a response filled with falsehoods and outright lies. At this point, it’s not just about bad service. It’s about dishonesty, negligence, and a complete disregard for customer safety and trust. I won’t be returning, and I strongly advise anyone considering service at this location to think twice. More

My mom Jackie Gropman, decided that she want to give up driving and sell her 2017 Toyota Prius. To the dealer that she and my dad bought it from. I took the car to your dealership. Turner tested drove the driving and sell her 2017 Toyota Prius. To the dealer that she and my dad bought it from. I took the car to your dealership. Turner tested drove the car and gave me a written appraisal. I explained the situation about my dad. Turner was able to conduct the sales transaction at the place where my parents live. It was a challenging situation and Turner was able to handle it. The sales transaction took place on March 18 and my mom received the check on March 20 and was able to deposit it her bank account. On a scale of 1-10. I would give Turner a 10 with 10 begin the best. More

Recomiendo este dealer y la mejor persona que te puede ayudar a obtener el vehículo de tu conveniencia que se adapte a tus necesidades Tony Armendáriz ❤️!! ayudar a obtener el vehículo de tu conveniencia que se adapte a tus necesidades Tony Armendáriz ❤️!! More

Best Toyota Dealer in Virginia! !! Tony Armendariz y Brahim are the magical duo. They go above and beyond to get ehat you are looking for. I've bought 3 cars so far from this dealer !! Tony Armendariz y Brahim are the magical duo. They go above and beyond to get ehat you are looking for. I've bought 3 cars so far from this dealer and never had a bad experience and the process has always been easy and quick. Highly recommend Ourisman Fairfax Toyota and don't forget to ask for Tony and Brahim!!! More

I had a fantastic experience at Ourisman Toyota. From the moment we walked in, Mohammad Hashimi greeted my son and me and was incredibly knowledgeable about the Jeep we were interested in. He made t From the moment we walked in, Mohammad Hashimi greeted my son and me and was incredibly knowledgeable about the Jeep we were interested in. He made the entire process smooth, and just a few hours later, we were driving off in the Jeep. The 3-day money-back guarantee gave me peace of mind. During that time, I took the car for an inspection, and the mechanic I’d been using quoted over $2,000 for minor repairs. I reached out to Mohammad, who had me bring the car back to Ourisman Toyota so their mechanic could take a look. Luis, the mechanic, thoroughly reviewed everything and explained that none of the repairs were actually necessary. He took the time to walk me through everything, and as someone with no mechanical knowledge, I really appreciated his clear explanations. Both Mohammad and Luis were excellent to work with. Typically, when you go back after purchasing a vehicle, it feels like they don’t have time for you, but that wasn’t the case here. The service was outstanding all around. I’ll definitely be returning for my next car! P.S. I won’t be going back to the first mechanic. More

Awesome customer service from Mustafa Toghral. I trust his advice and recommendations for car service and he will be my "go to" assistant service manager during future scheduled services for my H I trust his advice and recommendations for car service and he will be my "go to" assistant service manager during future scheduled services for my Highlander. More

I have used this dealership for over 20 years. On 9/24/2024, I bought a new, 2024 Toyota Highlander Hybrid, Platinum edition. As an older driver, I was very concerned with car safety featu On 9/24/2024, I bought a new, 2024 Toyota Highlander Hybrid, Platinum edition. As an older driver, I was very concerned with car safety features. The car I drove previously was a 2001 Toyota Sienna, with 244,000+ miles on it, and it had no modern safety features, except air bags and anti-lock brakes. My salesperson, Oleg Lukyanchikov, was very professional, knowledgeable, personable and totally trustworthy and honest. Oleg showed me several cars, designed to help me figure out exactly what I wanted. No pressure at all, from Oleg. I am very happy with my new car and with Oleg. I recommend Oleg and Ourisman Fairfax Toyota fully, without any reservation. I would buy from Oleg and Ourisman Fairfax Toyota again, no question. The process of buying the car was very smooth and the entire staff that I met with, including Sebastian, were very helpful and understanding of my needs. They really helped me. Outstanding job, Oleg and Ourisman Fairfax Toyota !! Thanks, everybody, especially Oleg. More

I was dealing with Sherif Ahmed and he helped ne find the right car with good price. I would recommend anyone esp. my friends to buy car from him as I had a great experience and all the good management the right car with good price. I would recommend anyone esp. my friends to buy car from him as I had a great experience and all the good management \\ More

Excelente servicio. Jaime Alvarado muchas gracias por el excelente servicio y Alejandro chico de finanzas. Recomiendo este concesionario para la compra de tu auto. Excel Jaime Alvarado muchas gracias por el excelente servicio y Alejandro chico de finanzas. Recomiendo este concesionario para la compra de tu auto. Excelente servicio, muy amables. Los mejores. Servicio al cliente 10/10☆☆☆☆☆🙂🙂🙂🙂 Excelente trabajo More

Had an irregular situation. Bought a 2024 Toyota Corolla Hatchback Nightshade SE, I liked the car but it was not the car that I love. Returning the car was a slight headache for Bought a 2024 Toyota Corolla Hatchback Nightshade SE, I liked the car but it was not the car that I love. Returning the car was a slight headache for me at no fault to the staff. I came in wanting one specific model and in a very specific colorway. They could have easily said no to me and and that would be the end, but they where willing to help - even if I was being very particular about the car. Special thanks to the people below and how they help with this process. Oleg Lukyanchikov (Sales Consultant) - He provided all the information for the first and second car beautifully. He is very personable and wants you to find THE car. Meeting him again for the return of the first car (before he even was scheduled to show) provided some comfort that I would be treated more then a person buying a car. After finding the ONE he personally drove to Wood bridge retrieve the vehicle. If you want someone that sees what you want Oleg is the man. Nayne Mohamed (Sales Manager) - He provide all the options that I could go with. He broke down a slight issue with returning the car with Ownershield (warrenty) that could simply not be paid and needed to be transferred to a vehicle on the lot. Being that I was very specific on the car I wanted he started to work on a plan. He updated and worked with me to find the ONE and he simply provided a very smooth and hitch-less plan. A very big thank you to the inventory manager. She was searching high and low for the car that I wanted. I didn't catch her name but to you, You are a rock-start! Really wish I could have thanked you in person. Last but not least, Adam Zaboli (Business Manager) - He provided great customer service when it came down to the financing. He broke down each and every amount. Provide some great information on the warranties and broke down how I would need to use them and when. The only reason I went with two warranties was how he described them and gave me situations that I could possibly be in commuting to and from work. I usually only go for GAP insurance but when with two other warranties that would have been handy with my previous car. Paswale Bruni (Business Manager) - He provide a very smooth transition from moving the loan from one car to another. I've read online that this process can take hours at other non Toyota Dealers. I sat down and he had all the paperwork ready. Thank you everyone for the help and providing a service that I would honestly recommend everyone in my social circle to experience even if they do not by a car there. More