Ourisman Chrysler Dodge Jeep Ram 40

Great experience I had a scheduled 10k mile service. I was greeted promptly, processed quickly and service finished in a minimal amount of time. The service advisor wa I had a scheduled 10k mile service. I was greeted promptly, processed quickly and service finished in a minimal amount of time. The service advisor was friendly, polite and funny. The waiting area was nice, neat and well lit aND had complimentary coffe, hot choc late and snacks. I think that is a nice touch. Also a comp car wash right up the road at the new car wash. All in all I will be back. They were honest with me went I went prior to this service. I thought it was time for an oil change and they said nope! Come back at 10,000. (I thought it was 5) or when the change oil light comes on. I know other dealers would have just changed it. More

New 2018 Ram Lease This was a smooth and comfortable experience for us. Tisha and the team were so helpful and attentive. We got the truck we wanted at the price we wa This was a smooth and comfortable experience for us. Tisha and the team were so helpful and attentive. We got the truck we wanted at the price we wanted and we hope to have along relationship with Thompson Chrysler Dodge Jeep Ram of Harford County. More

Great Service Department I have a 12 year old Dodge Grand Caravan that is beginning to show its age. I drove it during the really hot spell in late August. When I pulled int I have a 12 year old Dodge Grand Caravan that is beginning to show its age. I drove it during the really hot spell in late August. When I pulled into my driveway and got out, smoke was pouring out of the left front wheel - brake problems! I had it towed to Thompson Service the day before the Labor Day weekend started. Although they had a full schedule, they squeezed my car in. In early July, the van was serviced and the front brakes were replaced. When I questioned why this problem had not been caught then, Amanda, my Service Consultant, explained what had happened and why. She answered all my questions and gave me choices regarding needed repairs. The final cost was more than $100 less than the initial quote! I have dealt with Thompson in the past and had the same experience. I won't take my van anywhere else for service and, when it is time to replace it, I'll go to Thompson's. I believe they are honest and ethical. That's what I want in a car dealership. More

THOMPSON EDGEWOOD !!! AWESOME ALL THE WAY AROUND !!! Thompson Edgewood is AWESOME. I've dealt with the BEST SERVICE DEPT and SUPER Service Reps, from Don, Ryan, Amanda and even the boss man Dan !!! Whi Thompson Edgewood is AWESOME. I've dealt with the BEST SERVICE DEPT and SUPER Service Reps, from Don, Ryan, Amanda and even the boss man Dan !!! While getting my car serviced I went over to the showroom and found JAY"THE JEEP MAN", he made a great deal on my car that was being serviced and I left with an BRAND NEW COMPASS for my wife. I told them I liked it so much that I'd like to trade in my Patriot for one but was backended in the loan. Jay called me, said there were great rebates and Labor Day Deals that he could turn the deal. Jay, Tom, Rick Schofield and Ed Porsch pulled off the deal and now I have a Jeep Compass and LOVE IT. This team will work with you to make the deal that you want, it's not the back and forth "push pull" it's, "here's my price, now find a way to get me in that new car". This is the 10th car I've purchased from Thompson over the past 10 years and have had 5 friends go there too. THANK YOU THOMPSON EDGEWOOD !!!! YOU'RE THE BEST !!!! More

Professional and knowledgeable service Dept Always have a good experience when getting my Ram 1500 serviced. Staff is organized and professional. Mechanics do good work. Have never had problems Always have a good experience when getting my Ram 1500 serviced. Staff is organized and professional. Mechanics do good work. Have never had problems with fixing or addressing concerns I’ve had with my current or past trucks and Jeeps. More

Dodge Charger The service advisor Amanda was awesome. Filter was ordered specifically for my vehicle and the wrong part was delivered. I had to come back the next The service advisor Amanda was awesome. Filter was ordered specifically for my vehicle and the wrong part was delivered. I had to come back the next day. More

Excellent, speedy service. My recall notice was taken care of quickly as promised. The staff was very friendly and professional. We also received a coupon for a free carwash. My recall notice was taken care of quickly as promised. The staff was very friendly and professional. We also received a coupon for a free carwash. More

Service Amanda is the best service writer at Thompson Dodge Ram and Jeep. Well versed in this department as well being very friendly. I always ask for her bec Amanda is the best service writer at Thompson Dodge Ram and Jeep. Well versed in this department as well being very friendly. I always ask for her because of her personality and attention to detail and attitude. More

Great people make it a great place to buy your car Our sales consultant, Tyrone, provided a wealth of information, and test drove cars with me when I began my search for a new car. (At that point, I w Our sales consultant, Tyrone, provided a wealth of information, and test drove cars with me when I began my search for a new car. (At that point, I wasn't sure what make or model I wanted.) Tyrone did not pressure me to make an immediate decision. After checking out other cars and dealerships, and making a decision about what I wanted, Tyrone and his manager, Rick, worked to find the perfect car for me at a very good price. Everyone we met at the dealership was friendly and professional! More

Bait and Switch (Revised) I saw a 2012 Jeep Wrangler Sahara on their website. Called and setup an appointment for 7:30 p.m. At 5:30 I receive a call from the sales guy asking I saw a 2012 Jeep Wrangler Sahara on their website. Called and setup an appointment for 7:30 p.m. At 5:30 I receive a call from the sales guy asking if I can come in any earlier. I said, "Sure, I will be there by 6:30 p.m." I head over to the dealership, the Jeep I am interested in is parked right out front. The salesman comes out and I hand him my keys so they can put a value on my trade. Salesman goes inside for about a minute and comes back out and says, "You're going to kill me! Someone is in there doing paperwork on the jeep as we speak!" I was upset but understanding. They cannot control who walks in and what they want to buy. This is where the fun starts...he says, "I have another one I can show you!" Brings down a white stock Unlimited that was 2 model years newer and had less mileage. Decided to drive it so I could see what the new Pentastar motor was like. While out on the test drive, the salesman, without hesitation says, "I walked up here to call you and saw the guy signing the papers!" Wait....you knew it was sold, lied to me on the phone, and tried to sell me something else? On top of that, you wanted me to lease a new one? Lease a vehicle that I want to do work to? Who does that? They did however offer me a very fair price on my trade. That was the only positive experience I had at this establishment. I only put this out there to warn others of, what I feel, are horrible unethical business tactics. Sales manager was very friendly and so was salesman. I just felt like I was being swindled. Tom, the sales manager made everything right. He handled my complaints like a gentlemen and I couldnt be happier. Thanks Tom. More