Ourisman Chrysler Dodge Jeep Ram 40
Edgewood, MD
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Ryan at the service counter did a fantastic job . I love this Place ! The Customer service is exactly what you would want from a service/dealership . There was an issue but it was handled right away t I love this Place ! The Customer service is exactly what you would want from a service/dealership . There was an issue but it was handled right away to my satisfaction without another incident . More
Short of the bar Ryan, service adviser is hot headed to employees. Unprofessional and a bit alarming. Couldn't duplicate issue to fix. They don't have after-hours to Ryan, service adviser is hot headed to employees. Unprofessional and a bit alarming. Couldn't duplicate issue to fix. They don't have after-hours to work around peoples schedules. Annoying when this is a warranty issue. More
kept their commitment and completed the installation The salesman Mr.was interested in how the truck was going to be used and what additional might me helpful. The Manager made an extra effort to find th The salesman Mr.was interested in how the truck was going to be used and what additional might me helpful. The Manager made an extra effort to find the vehicle I was looking for. More
Great Customer service In a time when customer service is all but a memory, it was refreshing to work with Amanda. She was friendly, knowledgeable, and a good communicator. In a time when customer service is all but a memory, it was refreshing to work with Amanda. She was friendly, knowledgeable, and a good communicator. I will request Amanda the next time I need service. More
Great service Very thorough and Dan explained why part needed replaced. Always courteous and friendly. Mike was on time and great to talk with as he provided my tra Very thorough and Dan explained why part needed replaced. Always courteous and friendly. Mike was on time and great to talk with as he provided my transportation to and from the dealership. More
Great Do what they say they are going to do and on time. Do great work. The costs are very good. Every person I have dealt with have been very prof Do what they say they are going to do and on time. Do great work. The costs are very good. Every person I have dealt with have been very professional. Rick Krol is the best Auto mechanic I have ever had the pleasure of working on my cars. I have followed Rick to three different Doge Dealerships and have bought my cars at these Dealerships because Rick would work on my cars More
Great service Staff was friendly and knowledgable waiting area was clean and entertaining with TV magazines and free charger for call phone. That's why I go there i Staff was friendly and knowledgable waiting area was clean and entertaining with TV magazines and free charger for call phone. That's why I go there instead of dealership closer to my home. More
Found problem with the UConnect and fixed it promptly Courteous and professional service both with checking vehicle in & explaining problem. The service tech kept me informed what was being done and esti Courteous and professional service both with checking vehicle in & explaining problem. The service tech kept me informed what was being done and estimated time it would take. Definitely everyone that assisted with the repair had a great sense of humor. More
They were very helpful and seemed genuine 😄 From the minute I walked in I felt comfortable. Juan was very nice and made us feel at home in the dealership. He seemed very confident that we would From the minute I walked in I felt comfortable. Juan was very nice and made us feel at home in the dealership. He seemed very confident that we would be taken good care of. Very friendly, all the staff seemed that way too! More
Perfect ! I was able to "shop" so to speak on line through the listed inventory for the exact vehicle I was looking for. Once I found two I would consider, I w I was able to "shop" so to speak on line through the listed inventory for the exact vehicle I was looking for. Once I found two I would consider, I went to the lot where the inventory numbers were easy to find to look the Cherokees over. Monday morning, contacted the dealership and worked the entire pricing portion through text messages as I could not get to a phone conversation due to my work schedule. Once the deal was secured, spoke once with Jay on the phone after I was off work at 9:15 p.m. went to the lot the next day and in less than one hour, drove the new Jeep Cherokee home. AMAZING! More