Ourisman Chrysler Dodge Jeep Ram 40
Edgewood, MD
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Friendly! The service team is very friendly and informative. Had some glitches with my new Jeep but they were quick to resolve them. I appreciate the extra TLC! The service team is very friendly and informative. Had some glitches with my new Jeep but they were quick to resolve them. I appreciate the extra TLC! More
OIL CHANGE/RECALL Amanda is the best to deal with. Makes the visit very easy and explains everything to you. Alway's offers her knowledge. Keeps your appointment short Amanda is the best to deal with. Makes the visit very easy and explains everything to you. Alway's offers her knowledge. Keeps your appointment short and sweet. More
Great Service We always trust Don to keep our work vehicles in safe and good operating condition! He is also cognizant of our need to keep vehicle on the road and We always trust Don to keep our work vehicles in safe and good operating condition! He is also cognizant of our need to keep vehicle on the road and remains flexible when impromptu maintenance is required. Thank you! More
My last visit. They would not listen to my concerns about warranty issues with my car. They keep saying the transmission is learning how I drive two years later. O They would not listen to my concerns about warranty issues with my car. They keep saying the transmission is learning how I drive two years later. Offered to leave the car a couple of days for them to assess the situation and they denied. They want the warranty to elapses for what ever reason. More
Service dept Was in and out in 15 minutes for a recall. Have bought all my cars at this dealership and had them serviced here. Very happy customer. Was in and out in 15 minutes for a recall. Have bought all my cars at this dealership and had them serviced here. Very happy customer. More
Easiest car buying experience to date Best experience I have ever had buying a new car. We told them what we wanted...made a reasonable offer...and the deal was done...no back and forth. Best experience I have ever had buying a new car. We told them what we wanted...made a reasonable offer...and the deal was done...no back and forth. Customer service was great! Worked with us on outside financing timing. Great experience! Thank you! More
Amazing service, quick process We knew what van we wanted before we arrived but we were able to get in, get a offer on our trade, test drive, finance and get the tour and tech setup We knew what van we wanted before we arrived but we were able to get in, get a offer on our trade, test drive, finance and get the tour and tech setup in under 2.5 hours. We also drove over an hour to this dealer so the quick in and out saved us from being an all day event. More
Unmatched Customer Service! I brought my Jeep in for service due to a check engine light. I was frustrated because I had already been to another dealer to have work done. Amanda I brought my Jeep in for service due to a check engine light. I was frustrated because I had already been to another dealer to have work done. Amanda was kind and Nice from the time I opened the door. She listened to my frustrations and assured me they would take care of me. She had my car diagnosed and walked me thru the entire process so I would understand what was going on. I couldn't have asked for better service! More
Great dealership!! I love buying my vehicles from Thompson! I’ve bought a hand full of cars and trucks every time is great. Thanx a lot to the sales manager Matt! I love buying my vehicles from Thompson! I’ve bought a hand full of cars and trucks every time is great. Thanx a lot to the sales manager Matt! More
Disclosures I purchased what I thought to be a new vehicle, come to find out it was delivered to a previous customer. It was never titled but did have a temporary I purchased what I thought to be a new vehicle, come to find out it was delivered to a previous customer. It was never titled but did have a temporary registration. After re-negotiating the purchase they back dated it to the original date. Then I had an issue with the seat, on a Saturday told can not help with a 4 day old car. Went to previous dealer listened, set an appointment and got me a loaner which Thompson refused because I did not buy the extra warranty. When they say you don’t just buy a car you buy a company you should make sure it is good company. More