Ourisman Chrysler Dodge Jeep Ram 40
Edgewood, MD
Filter Reviews by Keyword
By Type
Showing 1,127 reviews
Very pleased with the time of service and the service managers…I really like the service point check and worksheet to keep me informed of status on many items. managers…I really like the service point check and worksheet to keep me informed of status on many items. More
I had an oil change appt on Friday. I was sitting waiting and the service manager called me into his office to tell me his service tech popped one of my tires while pulling my car off I was sitting waiting and the service manager called me into his office to tell me his service tech popped one of my tires while pulling my car off the lift, hitting the lift arm. He was going to replace that for me. Well I sure the heck hope so. But I get home and find out he should at least replace all or one other to match the tread but pretty sure since I was a WOMAN, he failed to even mention it. Then had my husband call and talk to the manager and they told me to come up to measure the tread and thought they would at least place the one that is at 50%. Nope called back and said they won’t. So now I will end up having more issues and will never go back to Thompson. Bought my car there and all service has been done there for over 6 years. NEVER AGAIN!!! Avoid this place if you can. I am so pissed off at this place, I didn’t do anything wrong, your tech did. I know accidents happen but fix it the right way. Thanks for sending me to ADAMS or JONES Jeep for future service or purchases. I hope you lose all of your business!! More
Long time customer of Thompson Toyota but had a problem that they would not respond to, so I elevated it to Tom McGeachy. He was immediately responsive & provided welcomed info on how we will resolve the i that they would not respond to, so I elevated it to Tom McGeachy. He was immediately responsive & provided welcomed info on how we will resolve the issue. More