Ourisman Chrysler Dodge Jeep Ram 40
Edgewood, MD
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Oil consumption test The dealership is taking their time and going step by step. They are making sure what is the matter with my 2019 Jeep before further action. The dealership is taking their time and going step by step. They are making sure what is the matter with my 2019 Jeep before further action. More
Warranty Paint Work I was told I would have a loaner vehicle upon arrival for warranty work on my vehicle.. I was mislead and had to be shuttled with 3 others to Enterpr I was told I would have a loaner vehicle upon arrival for warranty work on my vehicle.. I was mislead and had to be shuttled with 3 others to Enterprise for a "rental". This took longer than anticipated as we had to wait until they opened. The rental was reserved and was given a choice of a mini van, to which I responded NO WAY. After I was adamant, I was put into a mid size SUV. 2 days later, I received a phone call that my vehicle was done and ready to be picked up. Upon arrival, my vehicle was NOT done and had to wait almost 2 hours to get the keys in my hand. Once I got my vehicle back, I noticed a brand new $50 pillow (king sized) was missing out of my vehicle. I called and spoke to Ryan ,Sue and Dan and was advised there are no cameras on the storage lot and that it was not left anywhere in the shop. More
Great place to purchase your jeep or ram truck The selection is just right and if you want to custom order your dream vehicle this is the place to do it. Fast courteous sales and service with no The selection is just right and if you want to custom order your dream vehicle this is the place to do it. Fast courteous sales and service with no pressure they will help you get the best financing if you were not born rich More
Quick & easy to deal with I was having a problem with the passenger side door mirror not moving when the power button was utilized. Although the problem that I was having coul I was having a problem with the passenger side door mirror not moving when the power button was utilized. Although the problem that I was having could not be duplicated at the dealership. Ryan and the service technicians are always thorough and efficient. I am confident if it occurs again they will be able to diagnose the problem. More
fast and friendly Came in for an oil change, taken on time as scheduled, Don & Mike were very friendly, Did safety check, every thing good this time around. Came in for an oil change, taken on time as scheduled, Don & Mike were very friendly, Did safety check, every thing good this time around. More
We love working with Thompson We have been using Thompson for years. We buying most of our cars there and have referred many friends. They have treated all of our referrals with We have been using Thompson for years. We buying most of our cars there and have referred many friends. They have treated all of our referrals with extreme professionalism. No pressure, no finance games and Tisha is the best at working deals. More
great dealership A friendly easy to work with staff they work with you no pressure . they really want to see you with a great deal and satisfied my situation was c A friendly easy to work with staff they work with you no pressure . they really want to see you with a great deal and satisfied my situation was complex but they gave me presidential service thanks Thompson motors and Tyrone Smothers More
sTUD STRIPPED AND HAD TO BE REPLACED I think the cost on this repair was excessive for one stud $154.oo. So my free tire rotation which I normally have done where I bought the tires cost I think the cost on this repair was excessive for one stud $154.oo. So my free tire rotation which I normally have done where I bought the tires cost me $154. I will not say yes to this again. I understand that Thompson probably did not cause this, but I should have taken back to BJ;s if this is how it was found. 4 lugs would have been fine temporarily. More
Quick and excellent service I was in and out so fast......WOW! My repair was quick and painless.......I am very thankful for the polite and friendly staff that waited on me. Th I was in and out so fast......WOW! My repair was quick and painless.......I am very thankful for the polite and friendly staff that waited on me. They were knowledgeable and helped me better understand my vehicle. More
Great service Don Ward always provides incredible service. Whether it is simple scheduled maintenance or a major repair he is attentive, thorough, professional and Don Ward always provides incredible service. Whether it is simple scheduled maintenance or a major repair he is attentive, thorough, professional and prompt. Always a pleasure doing business with him. More