
Ourisman Chrysler Dodge Jeep Ram 40
Edgewood, MD

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An excellent experience with the Thompson Service Dept and Ryan Daugherty. Routine oil change and tire rotation was handled quickly and efficiently. Waiting area was clean and well stocked with coffee, w and Ryan Daugherty. Routine oil change and tire rotation was handled quickly and efficiently. Waiting area was clean and well stocked with coffee, water, etc. Ample space to maintain safe distances. Service staff also took great care to clean and disinfect. More
Everyone was kind and considerate. Time was taken to explain each step of the process. I cannot say enough about the professionalism of the entire staff. explain each step of the process. I cannot say enough about the professionalism of the entire staff. More
It was a snowy morning. I guess some of the mechanics were running late. I was having issues with the key fobs to our 2018 Grand Cherokee. Service Advisor Don Ward tested and replaced the batteries himse were running late. I was having issues with the key fobs to our 2018 Grand Cherokee. Service Advisor Don Ward tested and replaced the batteries himself and I was out of there in no time. I also like the free car wash from Bright Wave up the street. More
Excellent Service, was very pleased with Tisha and her well adverse knowledge and communication with finding the right 2021 Dodge Charger for my birthday gift. well adverse knowledge and communication with finding the right 2021 Dodge Charger for my birthday gift. More
Best service center on the planet.Has a very comfortable Best service center on the planet. Has a very comfortable and customer friendly. Atmosphere The place to be. You feel very welcome and that they ar Best service center on the planet. Has a very comfortable and customer friendly. Atmosphere The place to be. You feel very welcome and that they are really concerned. More
Very pleased with the service and pleasant people.I appreciate the point check to inform me of any issues. The parts department is easy to work with too. appreciate the point check to inform me of any issues. The parts department is easy to work with too. More
Tyrone is a very good sales person and very friendly we had been to another dealer and they showed no interest in selling us a car so saw and add for Thompson so Tyrone and he texted me with some trucks I had been to another dealer and they showed no interest in selling us a car so saw and add for Thompson so Tyrone and he texted me with some trucks I liked and told me he would make me a good deal and he did he he also likes to tell funny stories so if you are looking for a car are truck go see him want be disappointed Thanks Tyrone love my truck More
The only caring service manager we've dealt with at Thompson Jeep. Always a smile and and thanks us for trusting the dealership!! John and Sandy Skleres Thompson Jeep. Always a smile and and thanks us for trusting the dealership!! John and Sandy Skleres More
Oil change service was ok as usual. When discussing some recommended work, I was told the extended warranty I purchased at the time of sale doesn't include power train. At the time of purchase, I was told t recommended work, I was told the extended warranty I purchased at the time of sale doesn't include power train. At the time of purchase, I was told the added warranty was bumper to bumper but did not include items such as oil, tires brakes, etc. Sales manager and person who wrote the sales contract in 2009 blatantly lied to me. I will not buy another vehicle from Thompson's. More