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Ourisman Chrysler Dodge Jeep Ram 40
Edgewood, MD
1,127 Reviews
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December 03, 2021
This is for the service department. I have a 2018 Jeep Renegade that has been a horrible experience for me since I purchased it in May of 2021. I was notified numerous times about the vehicle losing oil p Renegade that has been a horrible experience for me since I purchased it in May of 2021. I was notified numerous times about the vehicle losing oil pressure. I have been getting the run-around from Thompson since mid-October. Oil consumption testing, oil changes, etc. I spent $200 on an oil change and a diagnostic fee and they knew all along that I had a misfire in one of my cylinders and NEVER addressed the issue. Then on a road trip, my vehicle started to shake. I took it back to them because the oil was 2 quarts low and all 4 cylinders have gone bad! They know that the Renegade has a 60,000 mile warranty. I'm at 53,000 miles and they are going by "protocol" for the 4th time knowing I need a new engine. Trying to get me to spend $500 more than the parts on a 1.5 hour labor job. The engine now after I changed the spark plugs with a friend of mine, is completely done. I have to figure out where to go from here because they are too cheap to honor a factory warranty. Absolutely terrible service! I would give them a negative 10 if I could. This place will never get my business. "You buy a company?" More like "You buy a joke!" Ill be in touch with another dealer and everyone else about this! Buyer beware! More
by valantisk
Employees Worked With
Don Ward, Scottlyn Arnold, Katie Cramer, Tony Martin
Verified CustomerDecember 01, 2021
Good service, but I have had to replace my oil filter housing twice now after getting oil changes. I find this troublesome and I am still waiting for a call from the rep I spoke to on Monday. This is a p housing twice now after getting oil changes. I find this troublesome and I am still waiting for a call from the rep I spoke to on Monday. This is a preventable situation had I been told about the issue the first time it happened. The tech also left the oil cap off my vehicle the last time my oil was changed. More
by JBSINGLETON39
Employees Worked With
Don Ward
November 30, 2021
Hello. This is my second time buying a car from this dealership. I used the same salesman both times. My salesman was very helpful in finding me a car both times. I wish my gas tank and windshield wash dealership. I used the same salesman both times. My salesman was very helpful in finding me a car both times. I wish my gas tank and windshield washer fluid would have been full this time but at least it was a new car. I would go back again when I’m ready for my truck. More
by abbystreet94
Employees Worked With
Rick Schofield, Matt "Goody" Goodson
November 24, 2021
Most pleasant car buying experience I’ve ever had. Seamless and stress free. I don’t feel like my time or opinions weren’t valued. From my trade in to my new purchase. Everything was smooth and ef Seamless and stress free. I don’t feel like my time or opinions weren’t valued. From my trade in to my new purchase. Everything was smooth and efficient! Tisha was a very progressional and knowledgeable salesperson and took her time walking me through and showing me different features of my new vehicle. 100/100! More
by Rubohcon87
Employees Worked With
Tisha Felizzola, Rick Schofield, Tyrone Smothers, Jay YourNeighborhood Car Guy, Ed Porsch, Don Ward, Matt "Goody" Goodson, Scottlyn Arnold, Katie Cramer, Tony Martin
