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Ourisman Chrysler Jeep Dodge Ram of Clarksville - Service Center
Clarksville, MD
260 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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260 Reviews of Ourisman Chrysler Jeep Dodge Ram of Clarksville - Service Center
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February 26, 2021
After moving to the area, this was our first time at this dealership. Everyone was incredibly pleasant and helpful, and took the time to answer any questions we had. I cannot state enough how nice everyone w dealership. Everyone was incredibly pleasant and helpful, and took the time to answer any questions we had. I cannot state enough how nice everyone was, and how much of a change this was from our previous dealership. We are so happy to be able to use Ourisman for our Jeep's needs and will be coming here from now on. More
by Amy H
Employees Worked With
Other Employees :
The two ladies at the service department cashiers office. Sorry, didn't catch their names.
February 14, 2021
I have been coming here for service for several years. Most recently last week when my daughter came to pick up my car she had to wait. No one in the cashiers office. others could not run the credit ca Most recently last week when my daughter came to pick up my car she had to wait. No one in the cashiers office. others could not run the credit card. When the car came around it was covered in snow. She was nervous driving it home because of the amount of snow on the roof that was coming off along the way. Kind of think this was not cool. The car had been there for several days. Otherwise Mo was polite and informative. I continue to come because there are no other Dodge dealers to go to except Dar Cars and I had a horrible experience with them. More
by sgmarsh7
Employees Worked With
Mo
January 30, 2021
Mo at Ourisman Chrysler of Clarksville was friendly and open about my service. He kept me abreast of any developments, I never felt "out of the loop". Mo also got me a loaner car last minute and the proces open about my service. He kept me abreast of any developments, I never felt "out of the loop". Mo also got me a loaner car last minute and the process was a breeze. Highly recommend the service at Ourisman. More
by jhillman
Employees Worked With
Mo
January 20, 2021
Service was timely even without an appointment. Needed services were clearly explained. I noticed covid cleaning and precautions being done. Staff was very friendly and helpful. services were clearly explained. I noticed covid cleaning and precautions being done. Staff was very friendly and helpful. More
by sturg
Employees Worked With
January 14, 2021
Steve Ritter is experienced, professional, knowledgeable, and efficient. I was in and out quickly. An outstanding experience. The whole team in Clarksville is like family. and efficient. I was in and out quickly. An outstanding experience. The whole team in Clarksville is like family. More
by Reward
January 02, 2021
Moe was excellent he toke care of me right away, hewas Moe was excellent he toke care of me right away, he was very polite and helpful and toke care of all the problems and he arranged the shuttle to pic Moe was excellent he toke care of me right away, he was very polite and helpful and toke care of all the problems and he arranged the shuttle to pick me from home. Thank you John Putman More
by putttyman
Employees Worked With
Moe
January 02, 2021
The service department is top notch from the service writers through checkout, I am never surprised by anything like unexpected cost only faster than promised completion! There is no where else I would writers through checkout, I am never surprised by anything like unexpected cost only faster than promised completion! There is no where else I would let get under my hood after experiencing service here. Ronnie Wood has my complete confidence with everything and anything related to my vehicles. More
by gabriel wyant
December 21, 2020
I think its good to leave comments when things are good and when things can be better. I would like to say that my last experience for service at Clarksville Jeep was outstanding. My Service Advisor pro and when things can be better. I would like to say that my last experience for service at Clarksville Jeep was outstanding. My Service Advisor provided some of the best customer service i have experienced in a long time! Its great to be treated like a valued customer and have your vehicle repaired to your satisfaction. Job well done!!! D loines More
by david.loines
Employees Worked With
Moe in Service
December 20, 2020
Jeep Service Agent Dwayne Bridgett is the rudest customer service agent I have encountered. He told me my car was not safe to drive, but yet released the car to me (illegal if true), and ghosted when my fian service agent I have encountered. He told me my car was not safe to drive, but yet released the car to me (illegal if true), and ghosted when my fiancé called 5 times to get the name of the part that was dangerous. No one else in the Jeep shop could answer my fiancé’s question either. Sounds like malpractice. No return call has been received from Dwayne. He was so rude throughout I was in shock. He said an animal ate my air filter after my car was driven straight from another reputable mechanic’s shop, where my car was checked. Dwane claimed he replaced my air filter, but didn’t put the air filter replacement on the Jeep invoice. Mysteriously. I don’t believe a thing he says. Ick, avoid at all costs. More
by Jeeplover20
Employees Worked With
