Ourisman Chrysler Jeep Dodge Ram of Clarksville - Service Center

Outstanding customer service department with Mr Moon. This is why I always choose Ourisman Clarksville over the other FCA service departments in the area for the last 8 years. Mr. Moon made sure that I h This is why I always choose Ourisman Clarksville over the other FCA service departments in the area for the last 8 years. Mr. Moon made sure that I had all my services done correctly and at the best price. More

The service was great and quick, thanks to Chris Smith and the Ourisman Service Team. and the Ourisman Service Team. More

Dwayne accepted our van and tried his hardest to determine the reason for the occasional dead battery. Next time we will have it towed in to determine cause. Thanks for trying determine the reason for the occasional dead battery. Next time we will have it towed in to determine cause. Thanks for trying More

I brought in my 2017 Pacifica for a misfire code and ultimately it led to a major repair covered under warranty. This service call happened to land during a difficult time for the service department and ultimately it led to a major repair covered under warranty. This service call happened to land during a difficult time for the service department and staff, and would take some time to get parts in and perform the service. Also, due to shortages in the rental car industry the dealership did not have loaners available. After I raised my concerns, the GM took this issue head-on and not only provided my family with a comparable vehicle, but did so my giving me a dealer car the next day. The repair was also completed in a matter of days and is good as new. More

Went to the dealership with a customer service issue and everything was resolved. The GM was very responsive and professional. Thank you Jason Kerr for excellent customer service! everything was resolved. The GM was very responsive and professional. Thank you Jason Kerr for excellent customer service! More

Don’t waste your time here. Multiple better dealer service departments for Chrysler, Jeep, and Dodge products in the area. Customer service is flat out rude. With my first Jeep, they refused to acknow service departments for Chrysler, Jeep, and Dodge products in the area. Customer service is flat out rude. With my first Jeep, they refused to acknowledge my remaining oil changes on a multi oil change plan I purchased from them. Had to remind them that I still had unused oil changes from that plan. With my second Jeep, they wasted a month of my time on a warranty service already authorized by FCA / Stellantis - not correctly documenting or confirming the issues being reported. If you do any business with them, make sure it’s all in writing. Or alternatively, just drive a town or two over to one of the better dealership service departments. More

Great service. Friendly, prompt and profesional. Steve Ritter was very helpful. He went above and beyond in helping me with the flat tire. He accommodated my needs and got Me out promptly. Ritter was very helpful. He went above and beyond in helping me with the flat tire. He accommodated my needs and got Me out promptly. More

Every time in for service never have parts. This time no oil. The one product that should be stocked. Lost another customer As I will no longer waste my time oil. The one product that should be stocked. Lost another customer As I will no longer waste my time More

Steve always looks out for me. Highly recommend!They have a outstanding sales dept I have run out of good things to say about Ourisman! a outstanding sales dept I have run out of good things to say about Ourisman! More

Vehicle was dropped off to review a potential problem with the electronics that is covered under an extended warranty. The vehicle release was a tad complicated, but Matt was honest about staffing issues with the electronics that is covered under an extended warranty. The vehicle release was a tad complicated, but Matt was honest about staffing issues on the initial day scheduled for pick up and arranged a shuttle vehicle the day after to facilitate the process. Thank you!! More