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Ourisman Chrysler Jeep Dodge Ram of Clarksville - Service Center

Clarksville, MD

4.5
260 Reviews
Call Service Center (410) 988-8100

260 Reviews of Ourisman Chrysler Jeep Dodge Ram of Clarksville - Service Center

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January 08, 2024

Michelle Scott, Ouirsman Chrysler, Dodge, Jeep and Ram in Clarksville, MD is a consummate professional. More

by christopher parris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Scott
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Jan 10, 2024 -

Ourisman Chrysler Dodge Jeep RAM responded

Hi Christopher, It's fantastic to hear that you had a positive experience with Michelle Scott at Ourisman CDJR in Clarksville, MD. Recognizing consummate professionals like Michelle is important, as it reflects their dedication and commitment to providing excellent service. If you have any more feedback or if there's anything else you'd like to share about your experience, feel free to reach out to us.

December 27, 2023

Had my truck for several days for a quick repair because they were under staffed. More

by Mmichellebonk
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joey Catron
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 28, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

We apologize for the length of time your truck was in for service. Your feedback is invaluable, and we're working on adding quailified technicians to our service department to keep up with the demand. Please contact Dave Bellucci, our service director, dbellucci@ourismancars.com with any other concerns.

December 18, 2023

Great Service from the whole team. My service advisor is very helpful and and explained well on the things that needs to be done. More

by Rama
Recommend Dealer
Yes
Employees Worked With
Matthew Moon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt, David Bellucci
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Dec 21, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you so much, Rama, for your 5-star review! We're pleased to hear you experienced great service from Matthew, David, Matt, and the rest of our courteous and professional team. Glad they took the time to answer your questions and communicated with you throughout the service process. We value your business and look forward to welcoming you back. Enjoy the upcoming holidays and drive safe! :)

December 11, 2023

Honest, efficient, professional and trustworthy. I drove 20 miles past numerous other Dodge dealerships just to have my truck serviced with them. Highly recommend anyone wanting excellent service to More

by ngjones21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Report | Print
Dec 20, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you for taking the time to leave a thoughtful review! Excellent customer service is our top priority, and we're glad you experienced that working with our honest, professional, and trustworthy team. We appreciate you choosing Ourisman for your Ram's service needs. If you or your vehicle needs anything, please give us a call or visit our website! We're here and happy to help. Thanks for supporting Ourisman CDJR of Clarksville and drive safe. :)

November 08, 2023

Repairs were completed on ti. e & at the orinally estimated cost. Service was absolutely top-notch. More

by craigjimc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwayne Bridget
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you very much for your 5-star review, Craig! We appreciate your business at Ourisman CDJR of Clarksville and are thrilled to hear about your excellent experience. Glad our team provided top-notch repairs in a timely manner. We'll be sure to tell them to keep up the great work. If you or your Dodge needs anything, we're here anytime. Have safe travels and take care! We look forward to welcoming you back. :)

October 28, 2023

Mr bridgett was very helpful and knowledgeable with my 2023 charger. It was a very pleasant day at the dealership More

by timothybainbridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwayne Bridget
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you for sharing your experience publicly! We appreciate having you as a customer.

September 27, 2023

Excellent work been coming to this dealership for 30 years excellent job all the time care about your car More

by Paulk123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rittter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Moon
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Oct 02, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Hi Paul!! Great to hear that you've had positive experiences with Ourisman CDJR of Clarksville for the past 30 years, and you're happy with the service we provide for your vehicle. Loyalty to a dealership can often be a testament to their consistent quality and customer care. If you have any specific questions or if there's anything else you'd like to share or discuss about your experience, feel free to let me know! Thank you again for 30 years of using our services!!!

September 07, 2023

Mathew was very professional in helping and sharing information. It was a good experience as always More

by Zubairi. Akhtar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew
Report | Print
Sep 08, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

We're thrilled to hear about your positive experience with Matt! Providing professional and informative assistance is a top priority for us, and we're delighted that he was able to meet your expectations. We appreciate your continued trust in our service dept. and look forward to being of help whenever you need it in the future. Have a fantastic day!

September 01, 2023

Great service and sales department. I am completely satisfied on the way they handled my truck service More

by mtairyac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwayne Bridget
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Rittter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Catron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leonie Null
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Bellucci
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Sep 06, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you so much! Our top priority is excellent customer service, and we're grateful you experienced that throughout your service visit.

August 17, 2023

Service is usually a day or two behind so you literally drop your car off with an appointment for no reason. Staff is unprofessional each time I’ve picked up they are on personal phone calls or FaceTimes r More

by Doran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not going to shame individuals here as I have no idea how they are managed.
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Aug 21, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your feedback with us. We regret that your experience was less than ideal and understand your frustration concerning the lenghty service time. We would value the opportunity to have a discussion and work towards a resolution to your satisfaction. Please reach out to our Service Director, David Bellucci, directly at DBellucci@OurismanCars.com. He will be grateful to assist in any way he can. Have a great rest of your day, and thank you for helping us improve.

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