Ourisman Chrysler Jeep Dodge Ram of Clarksville - Service Center

dropped by without appt - flasher not working - fixed immediately with only a parts charge! Visited my original sales staff while there...always friendly and helpful. immediately with only a parts charge! Visited my original sales staff while there...always friendly and helpful. More

I took my wife's car to Ourisman Chrysler Jeep Dodge in Clarksville, MD once for a recall. They stole the change from the car. I declared I would never return. (I know that's petty, but they should pay Clarksville, MD once for a recall. They stole the change from the car. I declared I would never return. (I know that's petty, but they should pay their people better than that!) Later, I had an urgent need to get my car worked on, and I wasn't able to drive it far (it wouldn't idle.) I decided to go to Ourisman because it was near my home. I gave them a list of a few other items that I was planning on having addressed. When Ourisman called me with the estimate, it was for over $4000.00 which was more than the car is worth. I was anticipating the work to be about $600 to $1000.00. Ourisman's estimate for the work that I actually requested them to do was overpriced ($1120 to replace 4 shocks.) Ourisman also wanted to "over-solve" some problems (replace 4 tires instead of 2.) In addition, Ourisman was recommending a lot of work for things I didn't request (Serpentine belt, tune up.) Some of Ourisman's "solutions" to my list of things to fix were unrelated to the problem. (Ex: I smell antifreeze steam in the cab when I am driving. Solution: Test the pressure in the radiator for $45.00. The pressure was good. --Now, I can see that the radiator isn't leaking by looking under my car. I suspect that there is a slow drip in the heating system's coils.-- Ourisman thought I should flush the radiator system for $120.00 more.) Even though I refused a lot of the stuff that Ourisman recommended, I had to pay "inspection fees" totaling $250. I left Ourisman very unhappy, $1000.00 poorer, and still smelling antifreeze fumes in my truck. I recommend that you stay away from Ourisman Chrysler Jeep Dodge! More