
Ourisman Chrysler Dodge Jeep RAM
Clarksville, MD
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 6:00 AM - 7:00 PM
Tuesday 6:00 AM - 7:00 PM
Wednesday 6:00 AM - 7:00 PM
Thursday 6:00 AM - 7:00 PM
Friday 6:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 6:00 AM - 7:00 PM
Tuesday 6:00 AM - 7:00 PM
Wednesday 6:00 AM - 7:00 PM
Thursday 6:00 AM - 7:00 PM
Friday 6:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Great Service Made me feel like I was apart of the family! I had called the dealership in search of a new vehicle, I wasn't sure what I wanted at first but after talking with Mitch I felt very positive that th I had called the dealership in search of a new vehicle, I wasn't sure what I wanted at first but after talking with Mitch I felt very positive that they would have the vehicle for me! Upon arrival Mitch took the time to walk the entire parking lot with me and give me very descriptive pros and cons of every vehicle! All of a sudden I saw it, the car I knew I would love. A 2011 Nissan Maxima SV Premium! He gave me all the information that I needed and was very patient while I made my decision! He then introduced me to Dina in finance who made phone call after phone call to get me the absolute best price and monthly payment! Even to the fact after every thing was signed and I was pulling off the lot I received another phone call stating another bank she called earlier had called back with an even better rate saving me over $2500 in financing fees! I got a great deal on this pre owned vehicle and my wife and I are very pleased with our new purchase! I highly recommend that if your in search of a great deal and amazing cars that you stop by and go see Mitch between his amazing sales and vehicle knowledge and Dina's awesome finance skills I truly felt like I was at home with friends! Thanks again guys for your legendary customer service and hospitable attitudes! Even my 1 yr old wants to come back to see you guys! More
Mitch took a bad situation and made it great. Mitch was able to help me find a car I like, which wasn't easy because I was coming from a truck. He saw that i was in a tight spot and made sure to h Mitch was able to help me find a car I like, which wasn't easy because I was coming from a truck. He saw that i was in a tight spot and made sure to help me find a car that not only looks great, it's excellent on gas. Which is a god send considering the work I do. Definitely recommending Mitch to all my friends and family. More
One bad experience We asked for a fuel filter, tire rotation, check brake noise and any recalls. Got charged for an oil change we did not need. UNHAPPY. We asked for a fuel filter, tire rotation, check brake noise and any recalls. Got charged for an oil change we did not need. UNHAPPY. More
New to the Jeep Family As a first time buyer, I had a great experience at Ourisman Chrysler Dodge Jeep Ram! Biz, the salesman, went out of his way to research the Cherokee I As a first time buyer, I had a great experience at Ourisman Chrysler Dodge Jeep Ram! Biz, the salesman, went out of his way to research the Cherokee I wanted and bring it over from another dealership for me. All the paperwork was ready and waiting for my signature when i got there! Before i knew it, I was driving off in my new Cherokee! I would recommend this dealership to anyone looking to buy a Jeep. More
Jeep 2015 We worked with Sylvia Jeffers. She was very knowledgeable and professional. The entire process was very easy and relaxed. I would recommend Ourisman C We worked with Sylvia Jeffers. She was very knowledgeable and professional. The entire process was very easy and relaxed. I would recommend Ourisman Chrysler Jeep to others. More
Don't go here I was quoted a price for a vehicle a week before I went to this dealership by the Internet manager and confirmed by the salesman a day before I went. I was quoted a price for a vehicle a week before I went to this dealership by the Internet manager and confirmed by the salesman a day before I went. We had an appointment the day we went and our sales person was not there that day. When we tried to buy the vehicle the manager said our price quote was a typo and would not sell us the vehicle for that price. One of the vehicles we test drove there was new but was so dirty on the carpets and windows that it looked like someone was driving it for a year or more. So even if you have a quoted email with you it doesn't mean you will get that price. No one called me the next day or emailed me to say how can we make this right or can we find you something else or pay for your gas since you drove over an hour to get there. This dealership is a joke buyers beware More
Trading my car in for a new jeep I went to Ourisman to trade in my 3 year old ford focus for a new 2016 jeep wrangler. Fred Eldrige was recommended to me by a friend and he lived up t I went to Ourisman to trade in my 3 year old ford focus for a new 2016 jeep wrangler. Fred Eldrige was recommended to me by a friend and he lived up to the standard I had heard about. I went to several delearships and I was given the best price at Ourisman. I ordered the Jeep and was told it would take 8 weeks to deliver but they managed to get it in 3. Then in one day I was given a fair price for my trade in and purchased my new car. They made the paperwork process very quick and easy and pleasant. I would definitely recommend them to others. More
satisfied & well treated The salesman Dan Ipes was very helpful and explained well about the vehicle. The finance manager Dana McGriff was very considerate and helpful,too. The salesman Dan Ipes was very helpful and explained well about the vehicle. The finance manager Dana McGriff was very considerate and helpful,too. It was very good experience at this dealership. More
Not a good sales experience, no lug nut key and no concern! I bought my Jeep here last May and overall it was the worst experience I have had. I looked at Jeeps for over a year before deciding what model, featu I bought my Jeep here last May and overall it was the worst experience I have had. I looked at Jeeps for over a year before deciding what model, features etc then found some of them online as the local dealers didn't have what I wanted. The closest one was at Ourisman which is over 2 hours from my house unfortunately. I went there with my family and took a few jeeps for a test drive. As soon as we arrived(9am) I let the salesman know I had to be at work at 3:30pm 2 hours away(I worked 2nd shift at the time). After test driving a few I asked to go over some of the numbers for various jeeps and narrowed it down to one in particular. The price listed was decent but it was a leftover from 2013. We started to negotiate and that's when it started going downhill. Almost every question we asked the salesman replied he didn't know or didn't have any power to make a decision. He wasn't willing to negotiate and then after being prompted to went back to the sales manager to ask the question and return... it was like a back and forth whisper down the lane with the salesman as the go between. We eventually got "the man behind the curtain" to come out sort of but it wasn't much better. They still wouldn't negotiate and even tried to keep me from getting the manufacturer discount I get on certain cars through the company I worked for then! It was only about $500 too! All this took a ton of time and after we got to the point that it wasn't worth attempting to negotiate any longer and I decided I did in fact deem the car worth it despite the lack of negotiating, I made it clear that I wanted the Jeep and was intent on purchasing it. The guy didn't seem to think I was serious I guess as he didn't get any finance stuff started or get the ball rolling really. At this point I reminded him I needed to leave for work in the next 30 minute or maybe an hour if I was pushing it. I thought that would light the fire but it didn't. He then basically told me I should not show up for work because if I left he was going to sell the Jeep to someone else that night! He said he had 2 people coming to look at that specific Jeep which was surely an attempt to get me to skip work. I doubt that the chances of a leftover Jeep having 2 people coming to see it the exact night I was there are very high. Ridiculous! They had a buyer ready and willing to sign and instead of figuring out how to make it work and making it a good experience(after all the negotiating was done) they acted like novices. I ended up leaving wasting my entire morning. I would have went elsewhere but the next closest model with all the features etc I wanted was in Kansas so I went back and low and behold the jeep was still there. I ended up buying it and I am happy with the Jeep itself other than the fact that the Ourisman dealership lost the locking lug nut key! I realized this shortly after buying it. The package that the lug nuts and key came in was in the glove box so I had assumed the key was in it. I looked EVERYWHERE in the Jeep and it was most certainly not there. I contacted Ourisman and they dropped the ball again. The salesman said he would look into it... no follow through. I contacted him again, same thing. I contacted people above him and eventually someone told me that the final answer was essentially that it's not their problem but they would send me $100 towards paying to get those locking nuts off. I never did see that money but luckily a tire shop got them off by pounding old lug nut wrenches onto the lock nuts and carefully removing them over the course of 2 hours and only charged me $20. Bottom line, don't go to Ourisman, I know I never will. More
Ourisman Chrysler Jeep in Clarksville, Maryland Sales Person Sylvia Jeffers was very pleasant and honest to negotiate with. Everyone at the dealership was very professional and worked hard to make Sales Person Sylvia Jeffers was very pleasant and honest to negotiate with. Everyone at the dealership was very professional and worked hard to make me a satisfied customer. More