Ourisman Chrysler Dodge Jeep RAM

I was very satisfied with my experience at Ourisman. The only reason the rating was not a 5 is because I would like to have saved time by completing various activities virtually instead of going to the deal only reason the rating was not a 5 is because I would like to have saved time by completing various activities virtually instead of going to the dealership. Mr. Josh Swars provide excellent customer service and that made my overall experience great. Thanks! More

Outstanding customer service department with Mr Moon. This is why I always choose Ourisman Clarksville over the other FCA service departments in the area for the last 8 years. Mr. Moon made sure that I h This is why I always choose Ourisman Clarksville over the other FCA service departments in the area for the last 8 years. Mr. Moon made sure that I had all my services done correctly and at the best price. More

The service was great and quick, thanks to Chris Smith and the Ourisman Service Team. and the Ourisman Service Team. More

Dwayne accepted our van and tried his hardest to determine the reason for the occasional dead battery. Next time we will have it towed in to determine cause. Thanks for trying determine the reason for the occasional dead battery. Next time we will have it towed in to determine cause. Thanks for trying More

These guys did a fantastic job of Getting me into my new Jeep I definitely recommend this dealership for their professionalism appreciate you guys very much!! Jeep I definitely recommend this dealership for their professionalism appreciate you guys very much!! More

This was our 2nd purchase from Ourisman in Clarksville. I worked with Andrew and Arbi, both were excellent in their knowledge and availability. Together, Andrew and Arbi found the make and model required at worked with Andrew and Arbi, both were excellent in their knowledge and availability. Together, Andrew and Arbi found the make and model required at another dealership and transferred the vehicle on my timeline for purchase. Pulling into Ourisman and seeing our name on the 'SOLD' tag was very satisfying. We have already recommended Andrew to a friend who is looking to make a purchase. Thank you for the wonderful buying experience. More

Marquette Q was very helpful and great to work with. Whole process was easy and the customer service was exceptional. Whole process was easy and the customer service was exceptional. More

I brought in my 2017 Pacifica for a misfire code and ultimately it led to a major repair covered under warranty. This service call happened to land during a difficult time for the service department and ultimately it led to a major repair covered under warranty. This service call happened to land during a difficult time for the service department and staff, and would take some time to get parts in and perform the service. Also, due to shortages in the rental car industry the dealership did not have loaners available. After I raised my concerns, the GM took this issue head-on and not only provided my family with a comparable vehicle, but did so my giving me a dealer car the next day. The repair was also completed in a matter of days and is good as new. More

Went to the dealership with a customer service issue and everything was resolved. The GM was very responsive and professional. Thank you Jason Kerr for excellent customer service! everything was resolved. The GM was very responsive and professional. Thank you Jason Kerr for excellent customer service! More

Don’t waste your time here. Multiple better dealer service departments for Chrysler, Jeep, and Dodge products in the area. Customer service is flat out rude. With my first Jeep, they refused to acknow service departments for Chrysler, Jeep, and Dodge products in the area. Customer service is flat out rude. With my first Jeep, they refused to acknowledge my remaining oil changes on a multi oil change plan I purchased from them. Had to remind them that I still had unused oil changes from that plan. With my second Jeep, they wasted a month of my time on a warranty service already authorized by FCA / Stellantis - not correctly documenting or confirming the issues being reported. If you do any business with them, make sure it’s all in writing. Or alternatively, just drive a town or two over to one of the better dealership service departments. More