Ourisman Chevrolet of Bowie - Service Center

The service department had the car for over a week for a check engine light. They had the week before allegedly replaced the catalitic converter, but later found they only cleaned the old one even though a check engine light. They had the week before allegedly replaced the catalitic converter, but later found they only cleaned the old one even though a new one was covered by a warranty. As it turned out the engine light was caused by an exhaust leak from a pipe or hose coming out of the catalitic converter, allegedly. I called three times during the week and was never informed of this problem. When I finally made contact with the service representative, I was told of the leak and the cost would be $1077 because this pipe/hose was not covered by the warranty. Well they had my car, the key and to get it back I would have to pay. They would accept a personal check even though I was a Bowie resident for 45 years, it was a local bank and they had all my information. Company policy I was told. I had to pay by credit card for an additional fee of $30.39. the customer service at this dealership sucks. I wouldn't recommend going to establishment to buy a car or to having one serviced. More

Took my car in for an oil change and tire rotation, the lug nut and wheel thread were broken. Horrible service, I called and left message with the service department. Still no response, truly disappointed. lug nut and wheel thread were broken. Horrible service, I called and left message with the service department. Still no response, truly disappointed. More

If you want your car damaged and to have your time wasted/be lied to, here is the place to go. After bringing my 2023 Silverado in for service, upon picking the vehicle up, I found 5 dents in the bed wasted/be lied to, here is the place to go. After bringing my 2023 Silverado in for service, upon picking the vehicle up, I found 5 dents in the bed side that nobody at the dealership notified me of causing. It was only after being confronted that they “checked their cameras” and found their tech dented the truck. And it was not by accident, it was by them not being able to drive. They could not get the vehicle parked straight enough for their lift and tried to dolly the rear end and push the side of it with their hands… on a 10,000 lb truck. Suffice to say there are 5 dents in my truck. Dealing with Manager Russel and Lagos was like pulling teeth and they fought me on wanting to have the vehicle repaired elsewhere, where someone was able to confidently operate my vehicle in a parking lot and garage. After A month of this back and forth I am finally being offered a check for the repair cost only, and nothing for the hours of my time that has been wasted dealing with fighting them and arranging repair. More

Do NOT go to Ourisman Chevrolet of Bowie. I hope this review will help in your decision. They consistently could not effectively communicate amongst themselves or to me. They had my car in th I hope this review will help in your decision. They consistently could not effectively communicate amongst themselves or to me. They had my car in the shop 3 times for the same repairs, 2 days the first time, 1 day the second time (they had left a gas line loose), and 4 days the third time (not working on it until the last day), dragging what they said was a day or two of repairs to 3 months. And that was only because I had to do their job searching for a part in order for it not to drag to 7 months, which, when things became an issue, they were able to obtain the part within the same day. After looking at my car when it was originally dropped off, they quoted me a price of over $8,200. My Suburban is 15 years old, so I did some research before determining if that was worth it and concluded that it was right at the threshold, but worth doing. Three months later when they were attempting to complete the work, Frank realized he made $1,250 of mistakes in billing and wanted me paying for it, and Willie, the sales manager, wanted me to paying for half of the mistake. Prior to this, I had already asked 3 times about pricing and even to verify the bill when I picked up the car the first time. I had a 5 page bill that no one I talked to could explain to me, not even Frank. I also spent $1K in car rentals, 3 hours driving to the junkyard to get the part they said was going to take a month but turned into 7 months, and an additional $300 on the part (that ended up not working because it was worse off than what was already in the car). I was finally upset at this point, so Frank passed me on to Willie. Willie wanted me meeting them half way on the billing error, but I explained I already had, so he said he had to talk to Rob. It concluded with them covering the cost of the mistake, however, after that, instead of them addressing the follow up issues because the work was not done correctly or completely, the receipt just said mechanic found no issues. I now have to take it to a different shop to complete the work that was not finished. I was not a valued customer and they did not care to do a good job on my car even when I spent over $8K ($3K for parts and $5K for labor). More

Awful service department, in just about every way you might measure it. Car was in for a routine oil changes and driving home we noticed the oil pressure gauge was not working. 2 separate time sensitive might measure it. Car was in for a routine oil changes and driving home we noticed the oil pressure gauge was not working. 2 separate time sensitive messages that afternoon and the following morning about whether the car should be driven went unreturned. Finally made an appointment for service on the gauge, dropped off the evening before the appointment, and the car had not been evaluated by the end of the following day. In fact the service tech called in the late afternoon to say he could find nothing wrong and it became evident he did not have or even read our description of the problem left at the time we dropped it off. Lead tech reportedly was not available to look at the car that afternoon, so they are keeping it for an extra day. On top of this, the service department almost never answers the phone and the general answering machine you are routed to fails to beep so you can leave a message. Communication by this service department rates a “0”. And, quality of service and timeliness of service also each rate a “0”. We have been long-term customers of Heritage in Owings Mills and the Ourisman More

Took our car in for service- issue was not resolved. Called back to schedule another service- big mistake. Apparently customers are an inconvenience for them. The rude lady that answers the phone just k Called back to schedule another service- big mistake. Apparently customers are an inconvenience for them. The rude lady that answers the phone just kept putting us on hold. We never got the appointment made- find another service center. This one is incompetent and rude More