Dwayne Missick

The service department had the car for over a week for a check engine light. They had the week before allegedly replaced the catalitic converter, but later found they only cleaned the old one even though a check engine light. They had the week before allegedly replaced the catalitic converter, but later found they only cleaned the old one even though a new one was covered by a warranty. As it turned out the engine light was caused by an exhaust leak from a pipe or hose coming out of the catalitic converter, allegedly. I called three times during the week and was never informed of this problem. When I finally made contact with the service representative, I was told of the leak and the cost would be $1077 because this pipe/hose was not covered by the warranty. Well they had my car, the key and to get it back I would have to pay. They would accept a personal check even though I was a Bowie resident for 45 years, it was a local bank and they had all my information. Company policy I was told. I had to pay by credit card for an additional fee of $30.39. the customer service at this dealership sucks. I wouldn't recommend going to establishment to buy a car or to having one serviced. More

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Do not shop here. Dealer lied to me and cheated me on a fair deal. Dealer raised the price $6k before I walked in Dealer lied to me and cheated me on a fair deal. Dealer raised the price $6k before I walked in More

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