Ourisman Chevrolet of Bowie

DO NOT DO BUSINESS WITH THIS DEALERSHIP I purchased my car from the Ourisman Chevrolet in Bowie a month ago, a red 2020 Toyota Camry. In that short time the brake bolts on my rear passenger side of my my car from the Ourisman Chevrolet in Bowie a month ago, a red 2020 Toyota Camry. In that short time the brake bolts on my rear passenger side of my car loosened, slipped to the front, and popped my tire. First i called roadside assistance to at least switch to my spare but the wheel lock was never put in my car. This is already gross negligence and a huge safety hazard. Because of this i had to get a tow to my dealership instead and i spent $350 to tow it to them as they said they would handle it. As soon as my car arrived however the service managers said they would not fix it, and the one i met with when i went to the dealership implied either i did something to the brake or pissed someone off. He also suggested i should file an insurance claim but I didn’t feel comfortable doing that as I am not at fault. My usage of the vehicle would not have caused my brake to slide up on my tire. Also, as a result of their negligence I could’ve lost my life and others could’ve been affected as well. I’ve never had brake bolts come loose and they couldn’t have if they weren’t already. I haven’t been in any accidents or sped over any speed bumps, nothing that would have made my brake slide around my tire. Again i stress that the wheel lock was missing from the car and that in itself is a huge safety hazard which everyone I spoke to brushed off, so they do not seem to care about customer safety. I also spoke to the sales manager, Brian reiterating my concerns. He said he would get back to me during the day Friday and he has still not contacted me. This lack of communication shows they do not have true concern for safety issues. I do not see how they can make me responsible for a mechanical failure within a month of me purchasing this car. I could’ve died since i had no knowledge the bolts could’ve even been loose until the week leading up to my flat tire. I do not believe the car was thoroughly checked before i left as they were in a rush to get me out of there to begin with. Again I never touched my brake or that wheel so how the bolts came loose is a mystery to me and with the way the service manager and sales manager responded to me trying to shift blame, I do not trust this dealership. I work at dealership myself and talked extensively with my managers, they agreed that this seemed pretty sketchy as a response especially when Ourisman is in the wrong. Not only was i endangered but i could’ve been stranded and i ended up spending more on tows because my wheel lock was never given to me. I will be sending a complaint into the Better Business Bureau as i wouldn’t want this to happen to any other customer. Freshly purchasing a car and having something of this magnitude occur is already troubling in itself but it’s clear they do not want to fix the issue. More

The service department had the car for over a week for a check engine light. They had the week before allegedly replaced the catalitic converter, but later found they only cleaned the old one even though a check engine light. They had the week before allegedly replaced the catalitic converter, but later found they only cleaned the old one even though a new one was covered by a warranty. As it turned out the engine light was caused by an exhaust leak from a pipe or hose coming out of the catalitic converter, allegedly. I called three times during the week and was never informed of this problem. When I finally made contact with the service representative, I was told of the leak and the cost would be $1077 because this pipe/hose was not covered by the warranty. Well they had my car, the key and to get it back I would have to pay. They would accept a personal check even though I was a Bowie resident for 45 years, it was a local bank and they had all my information. Company policy I was told. I had to pay by credit card for an additional fee of $30.39. the customer service at this dealership sucks. I wouldn't recommend going to establishment to buy a car or to having one serviced. More

Took my car in for an oil change and tire rotation, the lug nut and wheel thread were broken. Horrible service, I called and left message with the service department. Still no response, truly disappointed. lug nut and wheel thread were broken. Horrible service, I called and left message with the service department. Still no response, truly disappointed. More

The management is both deceitful and dishonest. This is the worst experience I’ve ever had with a dealership. I found a listing on CarGurus that had the sale price a little lower than the dealer This is the worst experience I’ve ever had with a dealership. I found a listing on CarGurus that had the sale price a little lower than the dealership website listing. Very normal. I called the dealership to verify the price with Stephanie, who confirmed the price with the sales manager, Brian. I drove to the dealership to see the car and negotiated through the list of fees that they added on to the sales price. Eventually, I decided to purchase another car on the lot for a similar price. We agreed on the deal, the salesman ran a credit report, and I purchased new insurance for the car I was buying. As we were finalizing the process, Brian came over to the desk and said that he couldn’t go through with the deal. I told him we had already agreed on the price and we’re finishing the process, but he refused to let the transaction complete. After insisting that this was terrible business, I asked if he would at least sell me the original car so I could leave with something. He then INCREASED the price of the original car and would not honor the sale price that I had confirmed earlier. The next day, I called the General Manager of the store, Brad Hamilton, who was reluctant to work with me. He kept saying it was an unfortunate circumstance but there was nothing he could do to honor the original sales price. He insisted that he is not responsible for the CarGurus listing price, but I reminded him that three employees in the store confirmed that sales price to me. After multiple phone calls, he finally agreed to sell me the car for $500 over the list price, plus the tax and titling fees. When I asked for this offer in writing, the itemized list included an ADDITIONAL $500 doc fee. It’s unfortunate that dealerships can get away with false advertisement, blatant lies, and retracting deals, and customers have no power to fight back. I’m leaving this review as a warning to other buyers. More

If you want your car damaged and to have your time wasted/be lied to, here is the place to go. After bringing my 2023 Silverado in for service, upon picking the vehicle up, I found 5 dents in the bed wasted/be lied to, here is the place to go. After bringing my 2023 Silverado in for service, upon picking the vehicle up, I found 5 dents in the bed side that nobody at the dealership notified me of causing. It was only after being confronted that they “checked their cameras” and found their tech dented the truck. And it was not by accident, it was by them not being able to drive. They could not get the vehicle parked straight enough for their lift and tried to dolly the rear end and push the side of it with their hands… on a 10,000 lb truck. Suffice to say there are 5 dents in my truck. Dealing with Manager Russel and Lagos was like pulling teeth and they fought me on wanting to have the vehicle repaired elsewhere, where someone was able to confidently operate my vehicle in a parking lot and garage. After A month of this back and forth I am finally being offered a check for the repair cost only, and nothing for the hours of my time that has been wasted dealing with fighting them and arranging repair. More

Do NOT go to Ourisman Chevrolet of Bowie. I hope this review will help in your decision. They consistently could not effectively communicate amongst themselves or to me. They had my car in th I hope this review will help in your decision. They consistently could not effectively communicate amongst themselves or to me. They had my car in the shop 3 times for the same repairs, 2 days the first time, 1 day the second time (they had left a gas line loose), and 4 days the third time (not working on it until the last day), dragging what they said was a day or two of repairs to 3 months. And that was only because I had to do their job searching for a part in order for it not to drag to 7 months, which, when things became an issue, they were able to obtain the part within the same day. After looking at my car when it was originally dropped off, they quoted me a price of over $8,200. My Suburban is 15 years old, so I did some research before determining if that was worth it and concluded that it was right at the threshold, but worth doing. Three months later when they were attempting to complete the work, Frank realized he made $1,250 of mistakes in billing and wanted me paying for it, and Willie, the sales manager, wanted me to paying for half of the mistake. Prior to this, I had already asked 3 times about pricing and even to verify the bill when I picked up the car the first time. I had a 5 page bill that no one I talked to could explain to me, not even Frank. I also spent $1K in car rentals, 3 hours driving to the junkyard to get the part they said was going to take a month but turned into 7 months, and an additional $300 on the part (that ended up not working because it was worse off than what was already in the car). I was finally upset at this point, so Frank passed me on to Willie. Willie wanted me meeting them half way on the billing error, but I explained I already had, so he said he had to talk to Rob. It concluded with them covering the cost of the mistake, however, after that, instead of them addressing the follow up issues because the work was not done correctly or completely, the receipt just said mechanic found no issues. I now have to take it to a different shop to complete the work that was not finished. I was not a valued customer and they did not care to do a good job on my car even when I spent over $8K ($3K for parts and $5K for labor). More

Awful service department, in just about every way you might measure it. Car was in for a routine oil changes and driving home we noticed the oil pressure gauge was not working. 2 separate time sensitive might measure it. Car was in for a routine oil changes and driving home we noticed the oil pressure gauge was not working. 2 separate time sensitive messages that afternoon and the following morning about whether the car should be driven went unreturned. Finally made an appointment for service on the gauge, dropped off the evening before the appointment, and the car had not been evaluated by the end of the following day. In fact the service tech called in the late afternoon to say he could find nothing wrong and it became evident he did not have or even read our description of the problem left at the time we dropped it off. Lead tech reportedly was not available to look at the car that afternoon, so they are keeping it for an extra day. On top of this, the service department almost never answers the phone and the general answering machine you are routed to fails to beep so you can leave a message. Communication by this service department rates a “0”. And, quality of service and timeliness of service also each rate a “0”. We have been long-term customers of Heritage in Owings Mills and the Ourisman More