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Ourisman Chantilly Toyota

Chantilly, VA

3.1
880 Reviews

4135 Auto Park Circle

Chantilly, VA

20151

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880 Reviews of Ourisman Chantilly Toyota

August 09, 2011

We came to Ourisman Toyota looking for a used car for my son. We purchased a new Prius a few months earlier from another dealership. Our sales consultant was Dolair Alali. When we saw that he was now at O More

by Bristowbuyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dolair Alali, Christopher Bell
August 05, 2011

Wow, lots of bad reviews... Well, my story is different. Wow, lots of bad reviews... Well, my story is different. I bought 2 Toyotas (from another dealer because these guys would NOT negotiate), however, th More

by klally
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
advisor?/Svc manager?
July 06, 2011

At this dealership Technicians are not experienced. They do not use appropriate tools. I moved to VA at went to this dealership for state inspection and he basically broke the nut of while changing number p More

by vin_mehta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Do not remember
Jul 07, 2011 -

Ourisman Chantilly Toyota responded

We truly apologize that this happened in our service department. Please give our Service Director, Michael Neumann, a call at 703-378-2121 so that we can work something out.

June 29, 2011

Went there with my wife, waited 30 min for a salesman, no one showed up, asked for one, but very rude, contacted the Gm, and did not respond back to me, got the minivan from another dealer More

by AimanFAmin
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
waited and no one was available
Jul 07, 2011 -

Ourisman Chantilly Toyota responded

We apologize that you had such a frustrating experience at our dealership. We would like to make this right. Please contact Bryan Whitlow at 703-378-2121.

May 28, 2011

Was a past customer of Ourisman - and will remain a "past" customer. Looked to purchase a car for our daughter and when doing the deal were told they needed an official college transcript for the colle More

by patmiorin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Arlo Guthrie, Wisam Alani
April 22, 2011

The guy name is Joe 703-488-1772 would not answer my calls. Did not tell me that there was a shop supply charge for check engine light that came on. Told me the total was 120.00 and than charge me 140 More

by MIKEDO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
joe
March 28, 2011

Been there for a safety recall work. Felt bad for getting some free work, so asked them to change the oil and get the vehicle inspected for state safety sticker. As expected from a dealer service station, More

by gottum_m
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael Hillyard
March 19, 2010

I wrote the below review regarding the title STOP issue. The STOP was not noticed by their employee and should have been, but likely a mistake. At present, the General Manager is trying to work with me. I w More

by Janetrigs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Timoner
March 17, 2010

I never ever ever write reviews but feel compelled to do so. I purchased a Used Car from Ourisman Toyota with a friendly sales staff person. It seems that everything worked out until I got a call from Ouris More

by Janetrigs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Luz and Bradley Thomas
March 17, 2010

The worst dealer in america. This place sucks big time. They are bad evil people. Make you wait 2 hours for an oil change and then also I don't think they did it. I still had to pay for it though. Watch ou More

by ravic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Craig
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