Ourisman Chantilly Toyota

Excellent Customer Service. Great Deal. Kirk help us choose the right car. He has a lot of knowledge. Mr. Hee Man helped us get the best financing and he is a great Manager. choose the right car. He has a lot of knowledge. Mr. Hee Man helped us get the best financing and he is a great Manager. More

My family and I have been purchasing cars from this dealership since started business in Chantilly. We have never had any bad experiences with this dealership. In fact we are extremely satisfied with b dealership since started business in Chantilly. We have never had any bad experiences with this dealership. In fact we are extremely satisfied with both sales and service department. Yesterday my husband and I visited the dealership and a sales consultant (Teemour Piracha) helped us find our vehicle of the choice and patiently worked with us to finish the deal smothly and free of pressure. I would like to take this opportunity to thank each and every one of you for providing us with the great service and wish you all luck for what you do to take good care of your customers. Highest regards, Dr. Rafat Ahrarian More

We had a very pleasant experience with Ourisman. Frank was our salesperson and he was very friendy, helpful and patient. Management was very suuportive and continued to check on us during our wait for fin was our salesperson and he was very friendy, helpful and patient. Management was very suuportive and continued to check on us during our wait for financing. Our Customer Service person was also very nice, however I do not recall her name. Kurt in finance was very helpful. He was very responsive to our needs and ensured we were taken care of in a timely matter. There was also a woman that walked us through the vehichle during delivery. She was very pleasant and helpful. More

Went to five dealerships in one day and chose Ourisman for their ability to work within my budget. As a recent college grad buying my first car, I was overwhelmed to say the least when it came to car shop for their ability to work within my budget. As a recent college grad buying my first car, I was overwhelmed to say the least when it came to car shopping. The service was great and the price was perfect. For my first time car purchase, I was really pleased with the team and service at Ourisman. More

Honest no pressure exactly what I wanted and more! I Honest no pressure exactly what I wanted and more! I will go back No pushy after market Great Manager, new location Great for USAA members Honest no pressure exactly what I wanted and more! I will go back No pushy after market Great Manager, new location Great for USAA members More

The customer service that I received was outstanding. Denise Myers was my sales person and she was very knowledgeable and extremely helpful in getting me the best deal for my RAV4 which I love! Everyone Denise Myers was my sales person and she was very knowledgeable and extremely helpful in getting me the best deal for my RAV4 which I love! Everyone at the dealership was professional and friendly. Will defintely recommend there services to all I know looking for a vehicle. Thank you! More

When I went to Ourisman Chantilly Toyota/Scion on April 19 to find a used car. I really wanted a new car however due to my paying off my credit cars several years ago and deciding that future purchases wo 19 to find a used car. I really wanted a new car however due to my paying off my credit cars several years ago and deciding that future purchases would be done with cash - I did not have any credit score. BIG MISTAKE! When I got to the dealership it was so crowed and busy I thought I was never going to be helped. Immediately, I approached by Denise Myers with a smile and asking what could she help me with. I explained my situation to her and she said not to worry they would work with me to get me into a car and suggested a new car. I told her that I did not think I would be approved for a new car and she informed me that to go onto the lot and select a new car and let her know when I had made my selection because she was with 3 other customers. While looking at the cars she sent her assistant to help me and to prepare my selection for a test drive. I thought I would be there for hours like I had at other dealers so I did not plan anything for the rest of the day. While waiting for the financing to go through - I was consistently approached by Denise explaining to me what transactions were taking place and asking if I was ok with the delay which I felt was minimal. At no time did I feel that I was left alone or that since I had purchased a car I should just sit and wait. Denise made sure she made contact with everyone involved with the process so that I would feel forgotten about. The manager David Timoner also came out and talked to me telling me that they were making sure that I got the best rate due to my credit score. He also advised me that I should think about getting a credit card to prevent this from happening again. About an hour later I was driving my new car home. When all the excitement was over a couple of days later I decided to read over my contract and found out I had been given the wrong color car. The difference was so slight I did not realize it until it was in bright sunlight. I called Denise and told her this and she said that was not a problem - just come out and I would get the right color. I asked her what about the mileage that I had put on the car and she just said that's not a problem. I felt dealing with Denise was such a pleasant experience that I would recommend her to any of my family and friends who are looking for a car. Recently, I returned their tags to them and immediately her assistant smiled at me and asked was I looking for Denise - I did not think she would remember me because their were so many customers there that day. Then Denise came around the corner and smile and said " Hi Joyce, are you loving your car?" Not only did she remember me-she remembered my name. Denise is a superior salesperson and a real asset to Ourisman. Way to go - DENISE MYERS. More

Heeman really took care of us. He gave us the best deal we've seen on a new 2012 Camry SE, knocked the price down and even offered to help us find better financing options. I can't begin to describe how he we've seen on a new 2012 Camry SE, knocked the price down and even offered to help us find better financing options. I can't begin to describe how helpful and professional he was. More

I wanted to get a Corolla and did not want to waste too much time at the dealer, Kirk made it easy and quick. Overall spent less than 2 hours there. Thank you for not wasting my time. much time at the dealer, Kirk made it easy and quick. Overall spent less than 2 hours there. Thank you for not wasting my time. More