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Ourisman Chantilly Toyota
Chantilly, VA
880 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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880 Reviews of Ourisman Chantilly Toyota
March 15, 2015
The Extra Mile The people at Ourisman Chantilly Toyota have always been very helpful and the individuals in the Service Department that I have worked with more rec The people at Ourisman Chantilly Toyota have always been very helpful and the individuals in the Service Department that I have worked with more recently, namely, John Taylor and Ronald Choque, are the kind of people you hope to find in the service department of an auto dealership, but often do not. I hope Ourisman Chantilly Toyota will recognize the knowledge, expertise and skill they bring to the Service Department, and to the dealership. LA More
by LA
Employees Worked With
John Taylor and Ronald Choque
March 10, 2015
Great experience, but The people at Ourisman Toyota in Chantilly are very helpful and they help you find direction in what can otherwise busy, tough to navigate place. Ever The people at Ourisman Toyota in Chantilly are very helpful and they help you find direction in what can otherwise busy, tough to navigate place. Every dealership is this way, but Toyota moreso, b/c they sell probably the most cars around he world. I took my Corrolla in for recall service. Everything went well, they actually ended up running 2 campaigns on my car. Everything felt great, looked great. The only bone I have to pick with the dealership is that in my recommended services they had listed a pretty critical thing: Coolant Leaking from the Water Pump. No one mentioned anything to me, no one offered to explain what that meant or how serious it was and let me drive out of the service center without even mentioning it. Had I not read over my receipt I wouldn't have thought to ask at another service center. And when I did, they told me what it meant and how serous it might be. Luckily the car is not leaking a lot of coolant, but if it was, it could fry my engine apparently. I would have just appreciated someone explaining that to me or how serious it could be. Or at least mentioning it to me on my way out or when I was signing the receipt. Other than that, you guys are stellar. More
by ZMW
Employees Worked With
Paul Poirier
March 08, 2015
Great Service I'am very happy with the whole team that work there, specially with Ronald Choque, because he has done a fantastic service with my car. I have never c I'am very happy with the whole team that work there, specially with Ronald Choque, because he has done a fantastic service with my car. I have never complained with anything. His time and dedication has encourage me to continue to take my car 55 minutes on the road to reach my advisor. And of course I recomend anyone to ask for Ronald Choque. Great.....job.....!!!!!! More
by Erika
Employees Worked With
Ronald Choque
February 26, 2015
Five Stars for Service Department Went here for a few recalls for my Sienna. Met Doug Price and the guy blow me out with his knowledge and expertise. He is also one xxxx of a salesma Went here for a few recalls for my Sienna. Met Doug Price and the guy blow me out with his knowledge and expertise. He is also one xxxx of a salesman, he saw that my odometer and recommend a 60k maintenance service. I wasn't going to do it but he gave me a price I couldn't refuse. Overall a great experience there. I can honestly say that I don't ever feel that way being around any dealerships or mechanics. Fortunately all my family drive Toyota, I guess they will me my face there more often from here on. More
by Natenova99
Employees Worked With
James Rudbeck
October 25, 2014
A new vehicle! We love Toyota We wanted to say thanks to Fredy Gonalez for the excellent customer service he provided while purchasing our new vehicle!! Thanks to him, we bought ( We wanted to say thanks to Fredy Gonalez for the excellent customer service he provided while purchasing our new vehicle!! Thanks to him, we bought (at your location) with confidence. He is extremely knowledgeable on the Toyota line of cars and answered all of our questions with a smile. Also, thank you to Arlo who helped ensure that we were happy with our purchase. Thank you! More
by greyescape
Employees Worked With
Fredy Gonzalez
September 29, 2014
FAST! Great people and fast, straight to the point with no games. I walked in at 8:30 knowing the car and price I wanted; walked out at 9:45 with a new car Great people and fast, straight to the point with no games. I walked in at 8:30 knowing the car and price I wanted; walked out at 9:45 with a new car under my feet. More
by Colt Khoshshekari
Employees Worked With
Aiman Al-Riyati
September 29, 2014
For the best car buying experience this is the dealership I have a new perspective on car buying thanks to Shiv and Teemour. They took their time and made sure that I got exactly what I wanted and that I was I have a new perspective on car buying thanks to Shiv and Teemour. They took their time and made sure that I got exactly what I wanted and that I was truly satisfied with my purchase. I have to say car buying is not one of the most fun things to do but they both made it so easy. I didn't feel pressured or haggled. They were informative and most important honest. I love my new car and I have Shiv and Teemour to thank for that. If you want a great car buying experience this is the dealership to go see. You will be WOWED!! More
by dstotts
Employees Worked With
Shivesh Dadlani, Teemour Piracha
September 27, 2014
A REAL REVIEW in line with poor feedback on most websites Talk about a cold, unfriendly environment when you pull in for service at this place. Maybe that's what happens when you give Assistant Manager title Talk about a cold, unfriendly environment when you pull in for service at this place. Maybe that's what happens when you give Assistant Manager title to everybody in the department, they feel like it's somebody else's job to be nice to the customer. After being ignored by Paul P while he incorrectly entered my vehicle description and license #, I asked if he was ever going to talk to me. He said "sir I've been talking to you this whole time". I was like "what?" Ding - Cuckoo! Well at least Paul provides great customer service in his mind. Be advised that they may not perform the services they say - like they did NOT top off fluids in my car. Some were at or below the low level limit. x More
by Brian Linden
Employees Worked With
Paul Poirier
September 27, 2014
Finally got exactly what we wanted ! What a wonderful truck buying experience! Heeman and Ernesto worked hard to get us the exact truck we had been waiting almost a year to find. They f What a wonderful truck buying experience! Heeman and Ernesto worked hard to get us the exact truck we had been waiting almost a year to find. They found the truck, had it transferred to Chantilly and the rest is history. We love our new Tundra and we will certainly return to Chantilly Toyota the next time we need a car. This is the third car we've bought from them and we have not been disappointed. More
by datucceri
Employees Worked With
Heeman Yang, Ernesto Castedo
September 26, 2014
I would not recommend the dealship or a Scion vehicle. I purchased a Scion iQ from the Chantilly Toyota Scion in February 2014. The vehicle was 2012 with roughly over 8700 miles on it and a power terrain w I purchased a Scion iQ from the Chantilly Toyota Scion in February 2014. The vehicle was 2012 with roughly over 8700 miles on it and a power terrain warranty until 100000 miles or 5 years as well as lifetime dealer warranty for engine and transmission (as long as I do the service with them). On 9/2014, the vehicle broke down, and after I towed it to the dealership, they called me that potentially a squirrel or rat has chewed on the heater hose. Once they change the part, the mentioned that the chewing has caused engine potential failure; and I should authorize them to put down the engine (1790$) before they are able to locate the problem, and then can estimate additional costs which can go from several thousands of dollars to 11000$ for a new engine and cylinders. They mentioned that warranty would not cover this as potential squirrel would be an outside interference, and not a mechanical defect. I decided not to move forward with the repair as there is no business case for such a repair, but when I went to pick up the car, there was a hole (size of a quarter) on the fender, below engine. I never saw the hole before, but they told me that the vehicle was like that when it was delivered to the dealer and they do not think that this would damage the engine. More
by DARKBLUE80
