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Ourisman Chantilly Toyota
Chantilly, VA
880 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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880 Reviews of Ourisman Chantilly Toyota
September 21, 2016
customer Ourisman Chantilly Toyota company,service department they provide quality and quantity customer service for the customer and they advice customer hone Ourisman Chantilly Toyota company,service department they provide quality and quantity customer service for the customer and they advice customer honestly and frankly and they provide information. More
by menga39
Employees Worked With
Jim Birm
September 19, 2016
Horrible Very dishonest they will tell you anything to sell a car no matter what is takes. I will never shop hear again ever. I don't like how the sales people Very dishonest they will tell you anything to sell a car no matter what is takes. I will never shop hear again ever. I don't like how the sales people jump up in your face right when you get out of the car. Could you please give me time to get out and look around. More
by Brianteck20
Employees Worked With
cannot remember names at this time.
September 13, 2016
Quick service turn around The service department gave me a service appointment on a short request (called at 9 was in by 11) for 115k mile service. The wait was short and the The service department gave me a service appointment on a short request (called at 9 was in by 11) for 115k mile service. The wait was short and the service ended up costing about half the estimate (coupon). Also, someone walked me out to the car and made sure it was there. More
by RetiredNav
Employees Worked With
Jose Romero
September 04, 2016
Unprofessional Sales Manager The manager, Param Singh. caused the loss of a potential sale for the rep. He was extremely rude, and unprofessional. The rep Marcel was very helpful, The manager, Param Singh. caused the loss of a potential sale for the rep. He was extremely rude, and unprofessional. The rep Marcel was very helpful, until we had to deal with his manager. I'm surprised Ourisman has employed this guy. We walked out...Does not recommend this dealership. More
by A.T
Employees Worked With
Param Singh
September 02, 2016
Watch out if you want a "Certified Pre-Owned vehicle" from this place. I seriously doubt if the "Certified Pre-Owned vehicle" has actually been Certified!!! There is no information in their system indic from this place. I seriously doubt if the "Certified Pre-Owned vehicle" has actually been Certified!!! There is no information in their system indicating what the brake or tire measurements were at the date we purchased the vehicle. We purchased our vehicle from Ourisman Chantilly on September 20, 2015 as a Certified Pre-Owned vehicle. As such, a 12 month/12,000 mile warranty was provided to cover issues encountered in that first year. While visiting family in Pennsylvania in June 2016 (9 months after purchase; 6,516 miles after purchase), the brakes failed. We brought the vehicle to a Toyota dealership in Pennsylvania to have it assessed and the dealership service department stated that the rear brakes were “metal to metal.” This required the replacement of not only the brake pads, but also rotors. The total cost for this service was $486 which seems to be pretty typical inflated dealer prices. On August 22, 2016 (11 months after purchase; 8556 miles after purchase), the car was due for the annual state inspection and we were informed that 4 new tires would be required to pass. We replaced those tires with an equivalent tire costing $471. As opposed to paying the dealers quoted price for the same tires as approximately $700 we decided to purchase these tires at Costco so as to avoid being taken advantage of further. My question is how can it be that a car that is Certified Pre Owned can require new brakes and new tires within one year of purchase and with only 8,556 miles put on the car? The total additional cost was $957. After several communications with the service department we were advised that there is nothing further that the dealership can do as there is no information in their system indicating what the brake or tire measurements were at the date we purchased the vehicle. More
by Carrie.Ding
Employees Worked With
Chris Cokonis, Mike Hillyard, Marcel Okere
August 31, 2016
Great Experience Start To Finish! I dropped my car for an oil consumption test. This was the second time at this dealer and it was again, a great experience. Driving straight into th I dropped my car for an oil consumption test. This was the second time at this dealer and it was again, a great experience. Driving straight into the indoor service bay is awesome. Jose, the service manager was very helpful and informative. Donuts while I waited. I was told that the appoint might take about 45 minutes to an hour. Well, it took an hour and a half, but when I got my car, it was washed and vacuumed as well. I highly recommend this location! More
by Scott
Employees Worked With
Jose Romero
August 31, 2016
Great experience! As always I love working with the Toyota Service Dept. Debbie listen to my complaints and arranged for the Technical supervisor to listen to my conce As always I love working with the Toyota Service Dept. Debbie listen to my complaints and arranged for the Technical supervisor to listen to my concerns so I felt my concerns were justified. Debbie contacted me with updates of status and had my car ready in a very timely manner. And to top it off- I love getting back a clean car! More
by Ver
Employees Worked With
Debbie Stack
August 24, 2016
Regular maintenance and inspection Excellent service from Jose Romero. Best ever experience as I had to wait a bit for the car and Jose made it up. Professional and very courteous. Than Excellent service from Jose Romero. Best ever experience as I had to wait a bit for the car and Jose made it up. Professional and very courteous. Thank you much Jose, appreciate it. More
by samfuleihan
Employees Worked With
Jose Romero
August 12, 2016
Professional and timely Brought my car in to have a warranty, recall work as well as a safety inspection performed. They took the time to discuss my issues and concerns and Brought my car in to have a warranty, recall work as well as a safety inspection performed. They took the time to discuss my issues and concerns and fixed the outstanding problems in a timely manner. They were knowledgeable, professional and got right down to business. I have no complaints. Regards, Christopher Johnson More
by Christopher Johnson
Employees Worked With
Chris Cokonis
August 08, 2016
Shouldn't all experiences be this great? Had problem with my Prius, called Ourisman Chantilly Toyota and had my car looked at that day. Great staff checking in my car, great deal on loaner ca Had problem with my Prius, called Ourisman Chantilly Toyota and had my car looked at that day. Great staff checking in my car, great deal on loaner car, immaculately clean environment, and remarkable diagnosis of the problem. Could not be happier with the service or outcome without winning a free car. More
by Scott Mellard
Employees Worked With
Ken Gilbert and Danny Guarnieri
