Ourisman Chantilly Toyota

Excellent Great help and guidance by Mirwais.. I could recommend this to my friends . Great explanation of the product and he had lot of patience for multiple t Great help and guidance by Mirwais.. I could recommend this to my friends . Great explanation of the product and he had lot of patience for multiple test drives More

Great Vehicle and Great Service Ourisman goes the extra mile to deliver the vehicle you want and not just what they have on the lot to sell. They are truly interested in delivering a Ourisman goes the extra mile to deliver the vehicle you want and not just what they have on the lot to sell. They are truly interested in delivering a vehicle that meets you expectations backed by great Customer Service. No hard sells and competitive pricing the first time with no haggling over price. Several follow ups to make sure you have no issues and are happy with your purchase. Truly a pleasant buying experience. More

Custom order I had a RAV4 Hybrid customized to my specifications, it took twelve weeks to get but it was well worth the wait. My salesman, Marcel, was very patien I had a RAV4 Hybrid customized to my specifications, it took twelve weeks to get but it was well worth the wait. My salesman, Marcel, was very patient with me during my twelve week wait. The car when it arrived exceeded my expectation, I’ve been driving my RAV4 Hybrid for a couple of weeks now and and it is truly a joy to drive, it even makes heavy traffic enjoyable, now tell me, what car does that? More

Thank You Again Denise! This is my 4th Toyota from Denise and my second RAV4. She is the best of the best, really knows Toyota vehicles in and out. No pressure just a pleasur This is my 4th Toyota from Denise and my second RAV4. She is the best of the best, really knows Toyota vehicles in and out. No pressure just a pleasure to work with. Love my 2019 RAV4 - Keep the streak going Toyota. More

Questionable Pricing. Dishonest about gift card I have used this dealership for my new Camry's included 2-year maintenance. Toyota paid the bill, but I did receive a bill of service every time. So I I have used this dealership for my new Camry's included 2-year maintenance. Toyota paid the bill, but I did receive a bill of service every time. So I had the itemized cost of the service After the 2-year expired, My daughter brought the car for an oil change and was charged way over $100. I wondered what kind of oil change would cost over $100. So I sent her the old bills and she found out that she was ripped off. Her bill had the same line items but much higher prices. The Camry is due for another oil change. She did not want to go back to Ourisman again. But Ourisman sent us a $35 Loyalty Gift Card. So I sent her back to Ourisman again last week. She was once again quoted the $100+ price and she walked out. I chatted with a Michelle Jones and was told an oil change should be $72.81 all inclusive. My daughter brought the car back in today and got the $72.81 oil change. The dealership refused to honor the $35 Loyalty Gift Card, saying there is a $100 minimal spending restriction. My daughter pointed out that the $100 restriction is not stated anywhere in the terms of the gift card. A Mike Hillyard brought out a gift card mailer that contains a $100 restriction. I told him that I am 100% sure this is NOT the the mailer my gift card came with. He blamed me for not listening and would not talk to me anymore. My girl had enough and just paid the full price and left. Upon close examination I figured out why I did not recognize the pamphlet at all. Their mailer is from a different Ourisman: Ourisman *FairFax* Toyota! Ourisman Fairfax's term states: "Cannot be redeemed for cash. Must be presented at time of transaction. Valid in Sales, Service, and Parts for one transaction only. $35 off any purchase of $100 or more at Ourisman Fairfax Toyota. Cannot be combined for other offers or discounts." The terms printed on Ourisman Chantilly's gift card is identical except it does not have the "35 off any purchase of $100 or more at Ourisman Fairfax Toyota." part. Apparently the Chantilly dealer misprinted their gift card and borrows the Fairfax dealer's mailer to fend off the customers! I have photos to back up my story. Let's see how Ourisman Chantilly respond. More

purchase of Toyota tacoma We had an excellent experience. No pressure applied. Denise and Arlo were a pleasure to work with. We appreciate the hospitality and professionalism f We had an excellent experience. No pressure applied. Denise and Arlo were a pleasure to work with. We appreciate the hospitality and professionalism from all members of staff. More

Thank you Josh Ourisman Toyota Chantilly has my unreserved endorsement. Josh was our salesperson on a used Tacoma we found through an online search. Once we connecte Ourisman Toyota Chantilly has my unreserved endorsement. Josh was our salesperson on a used Tacoma we found through an online search. Once we connected with Josh, we found him to be extremely organized and engaged. He made the purchasing process from online and far away to in person at the dealership pleasant for my family. I was so impressed that I came back a week later and got a second Toyota for another family member. On our second purchase with Josh we again found him to be organized and professional. In fact, all the staff we encountered at the dealer were knowledgeable and willing to help us. Ask for Josh, you won't be disappointed. More

Stellar Purchase Experience My husband and I have purchased about 20 vehicles between us and we have to say that our 6/23/2019 buying experience at Ourisman Chantilly Toyota was My husband and I have purchased about 20 vehicles between us and we have to say that our 6/23/2019 buying experience at Ourisman Chantilly Toyota was beyond superior -- no other dealership has ever come close. From the moment we arrived and were greeted by the General Sales Manager, Poya, we knew this would be the place we'd buy our desired vehicle -- a 2019 Toyota RAV4 XLE Premium. Poya and his staff does everything the way all car dealerships should, but don't. Poya connected us with the highly knowledgeable, expert Delante as our salesperson. We cannot say enough wonderful things about him. We had visited several competitor dealerships prior to coming to Ourisman. The other dealerships' sales staff didn't bother explaining the options, pros, cons, and help us compare the models and features like Delante. He is awesomely excellent! When it came to negotiating price, he and Poya worked up a reasonable and fair price quickly that we accepted with very little adjustment required -- none of that painful back and forth haggling and game playing that goes on at other dealers. We appreciate that they respected our time and intelligence. Then we were off to Liz in Finance who was equally amazing (you have to see the electronic loan document processing which is so efficient and expedient!). Ryan was our fantastic delivery coordinator who made sure we had all the information our brains could possibly hold on our new vehicle so we had no questions left behind. Most places just tell you to read the manual or watch a video, but not Ryan. He provides a fully comprehensive review and helps set up your preferences and technology the way you want it before you leave. All of the above circles back to Poya again who obviously recognizes, hires, and trains highly talented and great people to ensure the buying experience from beginning to end is simply stellar. Thanks Poya, Delante, Liz, and Ryan for doing everything right the first time! More

Came to buy a car, accomplished that and more. Got a color, my wife likes plus has the options she wanted, and it only has 15,000 miles on it, almost like new. They gave a decent price for my 18-y Got a color, my wife likes plus has the options she wanted, and it only has 15,000 miles on it, almost like new. They gave a decent price for my 18-year-old trade-in sight unseen. We got under 3% financing on a used car and drove away with our new used car, tagged and registered before dark. More

Happy With Experience I was very pleased with my experience in purchasing my previously leased Toyota. Details were explained very well to me and my questions were all andw I was very pleased with my experience in purchasing my previously leased Toyota. Details were explained very well to me and my questions were all andwered. More