Ourisman Chantilly Kia

Billy Brown and the team at Ourisman Kia have figured it out! We once again had a perfect purchase experience (our 5th here) and from Marcus in sales to Aaron in finance the entire process was fast and smo out! We once again had a perfect purchase experience (our 5th here) and from Marcus in sales to Aaron in finance the entire process was fast and smooth! Thanks to everyone at this location - great team!! More

I had a great experience at Ourisman Kia Chantilly. Found the car I wanted in tip-top shape at a fair price with excellent customer service and attention-to-detail. I highly recommend this dealership. Cole T the car I wanted in tip-top shape at a fair price with excellent customer service and attention-to-detail. I highly recommend this dealership. Cole Thomas was very thorough and knowledgeable. He was able to find me a vehicle that suited my needs. More

We were lucky to be assigned to Victoria and she did a fantastic job helping us find the Kia Forte we were hoping for. She is very knowledgeable and easy to work with. fantastic job helping us find the Kia Forte we were hoping for. She is very knowledgeable and easy to work with. More

This was by far the best dealership I have gone to! My experience was awesome. experience was awesome. More

Purchased a WRX and within four days the check engine light came on. Took it in for service and after a day was told I needed a new catalytic converter. Service advisor tried to get it covered under warr light came on. Took it in for service and after a day was told I needed a new catalytic converter. Service advisor tried to get it covered under warranty even though I had literally just bought the vehicle and the catalytic converter was probably Faulty when they sold it to me. Got a call four days later that the part is not covered under warranty and that I would have to pay out of pocket for the parts/labor. Unethical dealings, would not recommend shopping there. More

Victoria was absolutely wonderful. I was looking for Victoria was absolutely wonderful. I was looking for the Kia Carnival and had been looking all over town for the right color. Victoria found it for Victoria was absolutely wonderful. I was looking for the Kia Carnival and had been looking all over town for the right color. Victoria found it for me and called me as soon as the vehicle arrived. She is such a Gem! I will be recommending her and Ourisman Chantilly Kia to all my friends and family. I can't forget to mention Daniel who was great as well at getting our financing done quickly and getting us out the door in time for dinner. More

Yet another amazing visit to the Kia dealership in Chantilly, Billy and team were amazing as usual! I've never had better customer service when dealing with service issues than I've had with this spec Chantilly, Billy and team were amazing as usual! I've never had better customer service when dealing with service issues than I've had with this specific location. Nicole was amazing! More

Drove 3 and a half hours to Ourisman Kia yesterday to look at and purchase a 2021 Kia Soul GT. We had searched for a 2021 Kia Soul with a blue exterior for several days - with no luck until we found one look at and purchase a 2021 Kia Soul GT. We had searched for a 2021 Kia Soul with a blue exterior for several days - with no luck until we found one on Ourisman Kia's webpage. We talked with Scott Hartman via phone the night before about the one we found on their website and agreed to come the next day to purchase it. Scott set everything up for us - before our arrival - and then assisted in answering our questions once we arrived. After driving the car we decided we had found the car we wanted. After signing papers we were then assisted by Spencer Moran who gave us a very informative overview of the safety features and tech systems. He did an excellent job and we then drove home. On the way we took turns driving our new Soul and utilized much of what Spencer had showed us. Overall a very positive experience despite Scott being preoccupied with multiple people and juggling our needs with others. Everything we had discussed on the phone as to cost, accessories and financing he followed through with and we felt we were treated honestly and at no time did anyone attempt to push us into anything we didn't want, instead they listened and backed off if we indicated being disinterested in add on warranties etc. Thank you Aaron King for that. We are now happy new owners of a 2021 Kia Soul. More

Don’t go here if you’re looking to buy a Telluride. My wife and I have a 2020 Telluride EX, and we were looking to upgrade it to the 2022 Telluride SX. We weren’t looking to trade our existing Telluride i wife and I have a 2020 Telluride EX, and we were looking to upgrade it to the 2022 Telluride SX. We weren’t looking to trade our existing Telluride in since we planned on keeping it a while longer and selling it privately or to an online vendor like Vroom or Carvana. Steven approached us as we got out of our car. We told him what we were looking for, and he immediately took us to one of the models on the lot that had the Nightfall and Prestige package. He then went inside to get the key. We hadn’t been there for more than 5 minutes and hadn’t taken a look inside the car; when following Steven back to the car was an overly aggressive sales manager who asked if Steven had answered all of our questions. To which both Steven and I looked and said, “They just got here.” He says, well, we have a market adjustment on these, including window tint all the way around, a coating to protect the paint, and a $15,995 inventory adjustment on the car. The total market adjustment was a staggering $17,995. With the markup adjustment, it took a fully loaded SX AWD with towing, nightfall, and prestige packages from a reasonable $51,000 to an eye-popping $68,995. The sales manager then walks away; we look at Steven and say, “we’re done here.” We love the Telluride, it’s a great truck packed with features that most other segment vehicles don’t have, but it’s not worth $69K. In July 2019, I paid sticker for our FWD EX, and that was reasonable. This dealership is trying to rip people off by charging such an absurd pure profit margin to the deal. If you’re in the market for a Telluride, I would strongly suggest finding a dealership that at least OFFERS to order your spec for a REFUNDABLE deposit. Yes, you’ll wait a few months, but that’s a fair trade-off. After all, if a prospective buyer backs out, the vehicle can go to the lot for the next customer. Steven was great, but the sales manager made it awkward, and the market adjustment is absurd and should be illegal. For less than the Kia dealership wanted for an SX, we went across the street and ordered a 2021 Jeep Grand Cherokee L Summit Reserve, which is in a different league than the Telluride, but at least it’s worth the money and still $5K less than the SX. More

Went in to purchase my first car. Was skeptical if I would be able to get car in my budget, and requirements; but Jay was kind enough and patient, and I did get a Honda Civic, which matched my budget an would be able to get car in my budget, and requirements; but Jay was kind enough and patient, and I did get a Honda Civic, which matched my budget and car requirements. My experience here was good, and the process was very smooth. More