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Otto Cadillac - Service Center

Albany, NY

4.7
1,524 Reviews

1,524 Reviews of Otto Cadillac - Service Center

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June 07, 2022

When service was complete car left under Palm tree pollen and sap no car wash in or out. Still waiting for a car horns. It was ordered over two weeks ago More

by caded11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2022 -

Otto Cadillac responded

Hello and thank you for your feedback. I am sorry to hear about the pollen that was all over your car. Unfortunately this time of year every car in our lot is covered with pollen and we try our best to keep our lot and customers cars as clean as we can. Because of the inconvenience I would like to offer you a free wash and vacuum. Even if you aren't in for service you can come by, get your car washed and the inside vacuumed free of charge or obligation. Also, I will check on the parts status for you as well. Unfortunately due to world-wide supply chain issues due to COVID, parts have been getting to the dealership slower than usual since the start of the pandemic. Thank you for your patience and understanding until things are back normal. If you would like to discuss this matter further please call me directly at 518-869-5000 and ask for Meghan. Thank you and have a great week. Kindest Regards, Meghan Serrell Otto Cadillac General Manager 518-869-5000

May 30, 2022

Otto Cadillac is the best when it comes to fixing ur car and the staff are very respectful. More

by gracer119
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa D'Errico, Andrew Askew, Jeff Wright
May 26, 2022

Friendly staff and great work, but grossly underestimated time to replace dashboard screen on my car. One hour job took neArly three hours. No communication as to cause of delay. More

by Mikedoll43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
May 25, 2022

Excellent Service Great Atmosphere Friendly Staff What more can I say to use up the 15 word minimum More

by ArtieG3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022

Your service department is outstanding. The best I have ever dealt with. Billy is top notch and always takes great care of me. More

by mjegolfman2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2022

Great customer service from the staff at the front desk and especially to Bill in the service department. Bill is kind and always so helpful with me still learning about my car. Thank you Bill. More

by gorie089
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022

Great Costemer service, explained what was done and why on time and friendly greatly appreciated our visit More

by stephenjcornell
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill McLean
4.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa D'Errico
May 19, 2022

Great customer service. Took me even before my appointment time.staff was friendly. And the wifi and and accommodation were great More

by cjroyalblue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2022

Andrew and your entire service department did a great job getting all of my warranty issues resolved Great job Andrew More

by W Lewis
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melissa D'Errico, Andrew Askew
May 13, 2022

The Detailing that was done on my GMC Terrian was excellent. Rogers group of workers were great. More

by Nikki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
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