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This rating includes all service center reviews, with more weight given to recent reviews.
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1,517 Reviews of Otto Cadillac - Service Center
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September 07, 2022
I am always happy and satisfied with care given to myself and vehicle. Everyone is pleasant and respectful. The repairs to my vehicle are exceptional and very thorough. When I call for an appointment ev and vehicle. Everyone is pleasant and respectful. The repairs to my vehicle are exceptional and very thorough. When I call for an appointment ever a hassle and appt given very quickly. Also my car is washed after being serviced. Also Bill McLean is such an asset to the service dept. Always happy and pleased when I arrive and Bill is there. Thanks and have a nice day More
by jadeaqua
Verified Customer
September 06, 2022
Parts were ordered and received earlier than expected. Price ended up being less than quoted. Every part of the service department was fast and freindly as well as professional great customer service Price ended up being less than quoted. Every part of the service department was fast and freindly as well as professional great customer service More
by Telatubby60
Employees Worked With
September 02, 2022
Been waiting almost 2 weeks for Amber to get back to me on ordering parts for my Saturn Sky Redline. I have called twice asking for a simple callback for a status update if parts were ordered, can’t get pa on ordering parts for my Saturn Sky Redline. I have called twice asking for a simple callback for a status update if parts were ordered, can’t get parts or what. No callback. I will have to call for a 3rd time. This is not like Otto at all. More
by psomers
Employees Worked With
Other Employees :
Melissa and Bill are simply the best to deal with.
September 01, 2022
Treated very special and always with kindness. Love the car wash and vacuum! Wait time wasn’t very long either. They fixed my problem with my car! Love the car wash and vacuum! Wait time wasn’t very long either. They fixed my problem with my car! More
by Faye
Employees Worked With
August 24, 2022
Unbelievably fast and excellent service! Management and the service center is top notch in Albany! Management and the service center is top notch in Albany! More
by macchierme
Employees Worked With
August 23, 2022
Friendly & efficient service - love the txt updates too. Service dept was through & Bill McLean was great to work with Service dept was through & Bill McLean was great to work with More
by whiskey.emigres02
Employees Worked With
August 23, 2022
Very reliable service for my cars. The only issue this time was parts obtaining the proper brake pads which ultimately took 2 months. In answer to your price question below, who is e The only issue this time was parts obtaining the proper brake pads which ultimately took 2 months. In answer to your price question below, who is ever happy with the price of car repairs?? Your prices are reasonable particularly since I have the confidence that the repairs are being done correctly. More
by aturton
Employees Worked With
August 22, 2022
I have been a customer of Otto Cadallic for 9 years. The entire staff, from the owner to the service dept are the Best. The entire staff, from the owner to the service dept are the Best. More
by vevan62
August 20, 2022
Love how friendly and helpful everyone is Bill in service is an absolute gem. Always recommend Otto to friends service is an absolute gem. Always recommend Otto to friends More
by wbarb89
Employees Worked With
August 20, 2022
Not happy way too expensive for the things that needed to be done. Now have to bring somewhere else. be done. Now have to bring somewhere else. More
by DONNANED
Employees Worked With
