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This rating includes all service center reviews, with more weight given to recent reviews.
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1,517 Reviews of Otto Cadillac - Service Center
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October 04, 2022
Great group of friendly staff. Clean comfortable surroundings. Workers never leave car soiled and car being wash is a definite plus! Thank you!! Clean comfortable surroundings. Workers never leave car soiled and car being wash is a definite plus! Thank you!! More
by Eleanor
Verified CustomerEmployees Worked With
Other Employees :
Sorry if I missed anyone. All are very nice and professional , Dawn Crossley
October 03, 2022
Always great service for my Cadillac at a fair price. You are treated like you are important to the dealership. You are treated like you are important to the dealership. More
by rsterry2002
Employees Worked With
October 02, 2022
Service was done in a timely manner and the service manager, Bill, is always friendly and professional No problems manager, Bill, is always friendly and professional No problems More
by SCOOP1990
Employees Worked With
September 29, 2022
Dawn originally setup my appointment. Amber met me as I pulled up. She got me over to Dawn. I was given a loaner and within a few hours Amber called and said my car was set. She also info Amber met me as I pulled up. She got me over to Dawn. I was given a loaner and within a few hours Amber called and said my car was set. She also informed me of the shuttle service Otto provides. Great service keeps me coming back. More
by psomers
September 28, 2022
Friendly staff , nice atmosphere and great show room. - great customer service and really I don’t need 15 words - great customer service and really I don’t need 15 words More
by afd601
Employees Worked With
September 28, 2022
The sales and service teams are always very professional and it is a nice place to do business. and it is a nice place to do business. More
by lisageren
Employees Worked With
September 27, 2022
Your sales team was very helpful explaining questions I had about extended warranty options, was treated with respect and courtesy. This is the 2nd Cadillac I purchased there. Highly recommend! had about extended warranty options, was treated with respect and courtesy. This is the 2nd Cadillac I purchased there. Highly recommend! More
by Chris M
September 26, 2022
Dealership is clean, the service personnel are courteous and are always willing to assist in any way and are always willing to assist in any way More
by Dlaurey
September 21, 2022
free oil change expired and was charged when I was on the telephone when making the appointment it would be free. Had the girl double check because if I had to at I would not have driven an hour one way the telephone when making the appointment it would be free. Had the girl double check because if I had to at I would not have driven an hour one way. The girl double checked and assured me it was still covered. Haha I got charged! Poor business practice. Complete turn off. I am upset about the whole thing. The manager should have covered it and apologized for the mistake. More
by labandsaintlover
Employees Worked With
September 21, 2022
Everyone in the Service Department from the person answering the calls to the person checking you out after the work is completed are all incredible people. Easy to work with and are always going out answering the calls to the person checking you out after the work is completed are all incredible people. Easy to work with and are always going out of their way to halp and answer any questions. More
by MIKED10
Employees Worked With
