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Otto Cadillac - Service Center

Albany, NY

4.7
1,517 Reviews

1,517 Reviews of Otto Cadillac - Service Center

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October 21, 2022

The service at the OTTO Cadillac is always exceptional in that they go above and beyond all expectations. More

by avideh2008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2022

The most important aspect of any business is it’s customer service. This means making your customer feel valued and respected while also making the experience comfortable. My experience met all tho More

by sharon.morocco56
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Crossley
October 17, 2022

Everyone goes out of their way to make sure everything is the way you like it or need it to be. More

by Isconfused
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 17, 2022

I always have a good experience at Otto. From the initial phone call to set an appointment to leaving the dealership, after my car is serviced !!!!!!! More

by Susan Daly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 17, 2022

Service and interaction at Otto is always excellent and an incentive to remain a future customer! More

by ldeshazo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 16, 2022

I always have a very positive visit with the Otto Dealership for routine checkups and buying a new car. They are exceptional; the best I ever dealt with in 50 years. I bought 3 new cadillacs from Ott More

by mwhite3075
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2022

Had a minor issue with my Cadillac- brought it in and it was fixed - NO CHARGE More

by afd601
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Wright, Dawn Crossley
October 13, 2022

Service was fast, however the needed part was not on stock. Staff friendly and informative. More

by 76jstanco
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2022

Emergency service was handled with aplomb. They really have the right attitude and professionalism mix. I’m always pleased with my interactions there. More

by schiller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 11, 2022

Otto service has always been great and professional. The staff always keeps you informed of the progress on your vehicle. More

by louie915
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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