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1,535 Reviews of Otto Cadillac - Service Center
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March 28, 2025
Billy exceeded his white glove service (as usual ) as he has for the last 12 years. Can’t say enough about him and Rodger and the whole service team has for the last 12 years. Can’t say enough about him and Rodger and the whole service team More
by jeff@thefrasercompanies.com
Verified Customer
March 27, 2025
Dependable , friendly ,timely and reasonably priced. Also appreciate the courtesy of pick up and return of serviced vehicle and rides when necessary. when necessary.. Also appreciate the courtesy of pick up and return of serviced vehicle and rides when necessary. when necessary.. More
by jastria1
Employees Worked With
March 26, 2025
Excellent service from Amber Young! Kept me informed all during the service. Quick and accurate service. Kept me informed all during the service. Quick and accurate service. More
by Mark
March 25, 2025
I called the service center and they “squeezed me in” that every day. I had trouble with one of the rear windows not operating properly. While I waited and they’re very comfortable waiting area the techn that every day. I had trouble with one of the rear windows not operating properly. While I waited and they’re very comfortable waiting area the technician took apart the window and found that a part of the window channel was not properly installed. That person fixed it and put everything back together. It works wonderfully now. What surprise me was they wash my car after the service was done. They told me this was all underneath the new car warranty which pleases me very much. I highly recommend OTTO Cadillac More
by xcskiingdoc
Employees Worked With
Other Employees :
Ryan and Declan and Nelson
March 24, 2025
I live in cleverdale and will be back for future service. Towed in but efficient fast service was performed. WILL NEVER USE DELLA CADILAC IN QUEENSBURY WITH THEIR HORTIBLE SERVICE. Otto will be when I need Towed in but efficient fast service was performed. WILL NEVER USE DELLA CADILAC IN QUEENSBURY WITH THEIR HORTIBLE SERVICE. Otto will be when I need service and oil changes. In future. More
by Paulv39
March 22, 2025
I have always received excellent care Staff is very courteous and friendly No one touches my car but Otto cadilla c. That's how I have so much faith in the service. I can't imagine dealing with anyone courteous and friendly No one touches my car but Otto cadilla c. That's how I have so much faith in the service. I can't imagine dealing with anyone else but Bill and the team Thank you for such great service. More
by jadeaqua
Employees Worked With
Bill Mclean
March 21, 2025
Excellent service, treats customers like family. Great dealership to work with and a great experience. Great dealership to work with and a great experience. More
by tr.golden
March 18, 2025
I have always been pleased with Otto Cadillac. This is my 3rd XT5 lease. They treat me and my car well ! This is my 3rd XT5 lease. They treat me and my car well ! More
by cygnetny
March 12, 2025
The service dept is easy to work with and completes work quickly. I do have to question one area though. As you drive in you go thru a scanner that looks over the car. In Nov of last year I had some warran quickly. I do have to question one area though. As you drive in you go thru a scanner that looks over the car. In Nov of last year I had some warranty work performed that involved 2 trips, one for diagnosing and one for correcting the issue that involved going thru this scanner with no defects showing. However when returning one week later for NYS Inspection the scanner indicated uneven tire wear recommending an alignment for $170 +- which I agreed to. Six months later I went in for an oil change and again this machine showed uneven wear and I declined alignment for the following reasons. If my tires already had uneven wear they were nor going to "heal" after the alignment. Now I know that it only takes one pot hole to create a problem but I have owned 6 different vehicles in the last twenty years and never needed an alignment. I have replaced worn out tires but never due to alignment issues. I am now driving a CADILLAC the premier of cars and I need an alignment twice in 6 months? I call xx. I think that this scanner is a money grabber. So the dealer does not get 5 stars. More
by pwsweet18
