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1,526 Reviews of Otto Cadillac - Service Center
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August 07, 2024
I was blown away by the excellent customer service I received at Otto Cadillac! Amber was so kind and prompt with all the info I needed, and she fully explained everything regarding the service being received at Otto Cadillac! Amber was so kind and prompt with all the info I needed, and she fully explained everything regarding the service being done to my vehicle. The waiting area was clean and comfortable as well. I will be back!!!!! More
by saderrick
Verified CustomerEmployees Worked With
August 05, 2024
The staff always make sure the customer gets taken care of.From making the appointment thru the service visit, the staff does an outstanding job. of.From making the appointment thru the service visit, the staff does an outstanding job. More
by JAMA724
August 05, 2024
The staff is always professional. The dealership is attractive and what I expect from a luxury car brand. The dealership is attractive and what I expect from a luxury car brand. More
by CHESTERWBROWN
August 04, 2024
Not happy with the service department at all. Taking my car elsewhere to be serviced. Taking my car elsewhere to be serviced. More
by ocean1217
Employees Worked With
August 04, 2024
Everything‘s been very good for me. If there was a problem they take care of it so I have no problems. If there was a problem they take care of it so I have no problems. More
by loiezaza
August 04, 2024
Fantastic service and staff. I wouldn’t take my car anywhere else. Job well done. I wouldn’t take my car anywhere else. Job well done. More
by Jdepiero
August 04, 2024
Task was done quickly, correctly and neatly. I had some questions and they were answered to my satisfaction. I had some questions and they were answered to my satisfaction. More
by 76jstanco
August 04, 2024
Customer service is awesome and I always enjoy visiting, pricing could be better. Thank you. pricing could be better. Thank you. More
by Kelly
August 03, 2024
We felt like services were being pushed on us that weren’t needed before our car was even seen. We felt like we were being lied to, and couldn’t get an explanation that made sense. We were told the is weren’t needed before our car was even seen. We felt like we were being lied to, and couldn’t get an explanation that made sense. We were told the issue we brought our car in for was caused from some thing years prior when our issue just occurred when the car was brought in. We have no trust as our paperwork didn’t make sense based on the complaints when we brought the car in. The loss of power steering and the check engine light was on when we brought it in, six weeks later when we get the car back the check engine light is still on. It was a hassle to get a loaner vehicle to begin with. Paying for $110,000 vehicle you have expectations of good service which you are promised when you buy the vehicle. every appointment we have had at the Albany Otto dealership has been a minimal of 45 minutes longer than estimated and any charge we have had has been overpriced. The Interior and exterior detailing was OK. The exterior still has red dots on the side of the car as if it was never Detailed. Which We were had to take care of ourselves. The stress of feeling like you’re being taken advantage of is not worth us returning to Otto Cadillac. We will be commuting out of town if we have to deal with the dealership again. More
by CEL still
Employees Worked With
August 03, 2024
Otto Cadillac has a professional and respectful approach toward all of its customers. I know that I will always be treated well when I visit this dealership. toward all of its customers. I know that I will always be treated well when I visit this dealership. More
by mksmcs4
Employees Worked With
