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Otto Cadillac - Service Center

Albany, NY

4.7
1,526 Reviews

1,526 Reviews of Otto Cadillac - Service Center

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September 09, 2024

I have always given Otto my business and they are always courteous and fair to do business with. More

by annarondac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deanna Budhoo
September 09, 2024

Great service! Bill kept me informed throughout the process and got my car ready quickly and on-time compared to estimates. More

by acafarelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 05, 2024

Amber was great. The only thing was they didn’t have the part for the passenger seat More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deanna Budhoo
September 02, 2024

Great, Efficient Dealership loaded with a bunch of wonderful Staff. Would certainly do business there again. More

by Rhonda.rider@icloud.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2024

I would like to thank the professionals at Otto Cadillac, especially Roger and Amber, for their exceptionally helpful service of my 2011 Saab 9-4x (a sister vehicle to the 2011 Cadillac SRX SUV. More

by jmortonhilsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2024

Efficient and knowledgable. Keeps you informed of vehicle progress. Pleasant.jeros thing moving. Asset to the dealership. More

by quackenbushconsultinggroup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2024

They are the best. Really friendly and just great. They make the process very simple More

by lnewman21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2024

The people are nice,and courtious and the waiting area was spotless.l will be back for service when needed. More

by ljpalmer20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2024

Always a quiet and calm and friendly environment the service is prompt and informative as the work is being performed. Honest examination of my vehicle and precise analysis of what my vehicle needs. And More

by BELLAMYYAPHET77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2024

I am extremely satisfied with the service I received from Amber. She took care of all my needs in an efficient and professional manner. She researched my warranty for me and scheduled repair work to be done. More

by frangeorge44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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