Otto Cadillac - Service Center

First service but very good experience It was my first time to receive any service at a Cadillac dealer other than my initial purchase. It was for an oil change and time/price was good. B It was my first time to receive any service at a Cadillac dealer other than my initial purchase. It was for an oil change and time/price was good. Bill could have not have been more helpful. More

Oil change Went in for a oil change. Was immediately taken care of. They do so much more than just the oil change. They took care of all the fluids and checked t Went in for a oil change. Was immediately taken care of. They do so much more than just the oil change. They took care of all the fluids and checked the alignment on the care. Terrific people to do business with. Honest and courteous staff. More

As always, speedy, kind and courteous. Always do a great job and let you know as soon as they are done! Thank you Bill McLean. job and let you know as soon as they are done! Thank you Bill McLean. More

Great Service Service department provided great service. Loaner vehicle was ready and waiting, when I dropped my vehicle off, which made it very easy for me. I re Service department provided great service. Loaner vehicle was ready and waiting, when I dropped my vehicle off, which made it very easy for me. I recently purchased my CPO vehicle from the dealership and Otto has worked with me throughout the entire process and made the experience very pleasant. More

We are pleased with the service and courteousness of the staff.always ready to answer any questions we have and take the time to show us how to use a feature on the vehicle that we do not understand staff.always ready to answer any questions we have and take the time to show us how to use a feature on the vehicle that we do not understand More

Great service Bill has worked with me several times. I appreciate his candid advice about what's needed, and what's not. The work was done as requested, on time. Wh Bill has worked with me several times. I appreciate his candid advice about what's needed, and what's not. The work was done as requested, on time. What else can be needed? OK, perhaps a wider range of teas in the spotless waiting area More

Pleasant and timely visit. A loaner was provided so I was able to run my errands. I really appreciate this as I am able 40 minutes away! able to run my errands. I really appreciate this as I am able 40 minutes away! More

Customer Service This service department is top notch! There service department is the best! Bill offered to put my new license plate braket on at anytime. I just love This service department is top notch! There service department is the best! Bill offered to put my new license plate braket on at anytime. I just love their service department.Highly recommend. More

My recent visit was extremely efficient, and the service was excellent. I have only had fantastic service from this dealership.Everything was taken care of in a very orderly fashion, and I was back on the r was excellent. I have only had fantastic service from this dealership.Everything was taken care of in a very orderly fashion, and I was back on the road quite quickly. More

Error Corrected After a previous inspection the battery bracket was not replaced leaving the battery loose in the compartment (a safety hazard). I arrived at OTTO wit After a previous inspection the battery bracket was not replaced leaving the battery loose in the compartment (a safety hazard). I arrived at OTTO without an appointment to have this issue addressed. Without hesitation they examined the problem and fixed it. Just what I have come to expect and appreciate about the service here. More