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Otto Cadillac - Service Center

Albany, NY

4.7
1,529 Reviews

1,529 Reviews of Otto Cadillac - Service Center

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December 22, 2021

Otto Cadillac is the finest dealership I have ever done business with in over 50 years. (I am 76) It is always impeccably clean, every employee offers to help with any problem you might have and pricing i More

by Floatpilot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Otto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa D'Errico, Sarah Pritchard
December 22, 2021

My car was washed very poorly. The entire underpanel was never touched. My windshield was not touched. There were smudges of dirt all around the exterior of the car. Carol Cascio More

by ccascio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa D'Errico
December 21, 2021

The Otto staff was professional, courteous and attentive. I waited for the service and it was an enjoyable experience at the dealer. More

by redsox123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2021

Otto makes everything so user friendly and simple for customers. Everyone there is so nice and professional! More

by julia15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2021

I have been bring my car to Otto for year and are very happy with the serve I received your service rep Bill is a credit to your dealership. More

by William Quinn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2021

Bill in service is amazing. He always goes above and beyond. I know when I bring my car to Otto it is always serviced correctly and quality is A1 More

by Mcas1no
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2021

I absolutely love Otto Cadillac ! Every time I arrive I am treated as a part of their family. Bill the service manager is outstanding ! He is not only kind and professional but most importantly knowledgeab More

by Cdonovan11618
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa D'Errico, Sarah Pritchard
December 15, 2021

Done way earlier than promised. No push back on issue with tires losing pressure, making additional appointment to reseat all tires... More

by DERNST2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa D'Errico
December 14, 2021

I’ve been dealing with Otto Cadillac for many years now and am always treated extremely well. They are very professional and friendly. A car is always made available to me if I need it, so that I am never More

by Kmaher1of4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Maher, Sarah Pritchard
December 13, 2021

Excellent service department. Building is clean and neat and everybody goes out of their way to help you. More

by pegjewett30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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